Manager Review

My New Braunfels Vacation

My New Braunfels Vacation's guest rating of 4.73 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

DestinyOctober 2026New Braunfels, Texas
“Great place to stay. Very peaceful and they were able to accommodate early checkin so that was nice and had maintenance there to help with door when having issues with lock so very responsive and we had a great time. I would recommend the deck by River be redone as there were safety concerns but we just decided to hang at the house. We would stay here again!”
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AimeeOctober 2026New Braunfels, Texas
“Noisy”
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JlynAugust 2026New Braunfels, Texas
“Commutation was timely and instructions were clear. Listing states can sleep 6, but apparently you are allowed only one vehicle. Only one parking pass was provided with no other option to even purchase another parking pass, which was not mentioned in the listing. There is a bar across the street that allows you to pay and park. The bar is close, so it’s pretty convenient and definitely a saving grace. Overall, it was a good experience and we had a great time!”
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JasonAugust 2026New Braunfels, Texas
“They did a good job putting lipstick on the pig with these pictures. -The house is NOT on the water it is near the water. It can not been seen from the house. It’s a long walk down a very steep hill. I’m about 45 with bad knees and couldn’t get up and down the “cliff”. So never saw the water it’s covered by trees. -The fridge is a short apartment fridge. The top is covered in dust. I was going to boxed food on top of fridge to free up some counter space, but wasn’t able to. -The WiFi is very weak. There is no signal in the primary bedroom. So no tv, I sleep with the tv on. 😭🤪 -The patio furniture is old, dirty and needs new cushions. We chose this place because of the water & patio. I wanted to relax & work while kids and husband played. But patio was extremely uncomfortable. -The decor is literally just thrown up. Probably went down to the thrift store and just put it wherever. Nothing matches and is hung and put up randomly.”
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Nicholas PaulJuly 2026New Braunfels, Texas
“Kinda awkward giving negative reviews .. - There's a thick stench of mold the moment you walk in - the towels were all moiste, most likely contributing to the mold problem - the sheets on one bed clearly had someone else sleeping in it before we were, without changing the sheets. It's hard falling asleep knowing that. It had someone else's smell, and there was a clear "body print" in the sheets and pillow - multiple sticker berrs found in another bed, waking us up at 2am to sharp poking pains The location was excellent, so there is a positive. There are neighboring Airbnb that don't have issues. I'd recommend those.”
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ArielJuly 2026New Braunfels, Texas
“Our original Airbnb canceled three days before our trip, and this was the only option available…. Before check in, we had to sign a separate agreement with very strict rules, including no day visitors ($75 per person fee then asked to leave) allowing the host to check on guests, keeping the AC at 72 or higher, and no ESA accommodations. Some of these were listed in the house rules, but they still felt excessive. The riverside area was beautiful, but we couldn't use it because friends staying nearby were not allowed on the property. The unit itself was fine. It was clean overall, the coffee maker and stocked kitchen were nice (no cooking essentials like salt), and the linens looked fresh. However, we found trash under the beds, saw a few roaches, one person tripped on loose floor tiles, and the back bathroom tub drained very slowly. Bring your own toiletries.”
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EdmonJuly 2026New Braunfels, Texas
“House was clean but couches did have some pet fur on them maybe from previous guests as it is a “pet friendly” establishment. The location was overall good but the whole complex is a little further away from the river than expected. As far as the unit itself, everything was great. Only downside is the parking. Someone who wasn’t staying at the complex parked in our spot overnight and due to it being after hours I was told to just park in the flow over parking. There are no tow companies that routinely come and tow, they even gave me the number to the tow company (they didn’t call themselves) and I called and they said they would come out and never did.”
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SheilaJuly 2026New Braunfels, Texas
“If your just looking for great access to the river this place is great. Right on the Comal and right around the corner from main street. Not walking distance for small children or older adults, but the teenagers did walk everywhere. If you are not wanting anything cleaner than 4/10 this will be the place. Its set up to easily host 6 people with 2br/2ba. But if your looking for something that has been properly cleaned and maintaned this is not the spot. There was a stain on the side of the bed, not sure if it is blood or vomit but it was on a cover that could not be removed. Every rug is dirty and stained. The floor is very porous and holds onto dirt, my socks were black after walking through. There was mold in an old coffee filter in the coffee pot. No cooking basics as advertised. and the stove did not work properly on one side. The trees are so overgrown you cannot see the river, just schlitterbaun, and there were so many wasp nests we could not use patio.”
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DillonJuly 2026New Braunfels, Texas
“They communicated”
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OlgaJune 2026New Braunfels, Texas
“Facility could have been cleaner, front pool was very small. There was loud music and talking after the posted hours. The area was not as described on the website and the photos were misleading.”
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