Luxury Beach Rentals

“I have never left a negative Airbnb review and do not take doing so lightly, but future guests should know about our experience. We saw prior reviews mentioning check-in issues, so I contacted the host several times beforehand and was assured we would receive instructions at check-in. We arrived after check-in time with no instructions and received no response despite hours of calls/messages. We were stuck in pouring rain, our luggage got soaked, and we had to pay for a hotel. The host responded the next day, blaming a system glitch that affected multiple guests. We were then told parking/pool passes would be inside, but they weren't, so resort staff had to help us. That night we found numerous beetles on/around our bed. Pest control came, but we were left sheets to change ourselves. During our 5-day stay I repeatedly asked for a manager to call me, but no one ever did. Mistakes happen, but the lack of communication and follow-up was extremely disappointing.”

“Our stay was very disappointing and far below what was advertised. The AC did not work, leaving the house unbearably hot, and the refrigerator/freezer failed, causing me to lose my stored breast milk. Although we reached out for help, the issues were never fully resolved. The responses and solutions offered did not come close to making up for what we experienced. We were told we would be compensated, but afterward we faced many issues trying to actually receive the compensation that was promised. The alternatives offered did not match what we originally paid for or what our group needed. Overall, this experience was extremely frustrating, and I would not recommend staying here.”

“House is full of mold in the ac runs and vents. Whole family got sick paid over 14k to stay in a house with mold. House smells like mold also. Office never showed up like they said they would and tried giving me 5% back of my 14k which was a joke. House also had broken kitchen cabinets, water damage at front door. Just very run down”

“Many things about the Picture Perfect beach house are ideal. The location is on a quiet, pristine beach; the perfect spot to celebrate a milestone birthday with 10 adults and 2 teens. The house is lovely and except for the office sofa bed, comfortable. The kitchen is a well equipped. Teens enjoyed fast WiFi, game room, smart TVs in every room. However… 1. A few days before our trip, my son discovered the address was wrong! Pix on the listing did not match the Google maps. Panic!! Property management, Luxury Beach Rentals confirmed the error, emailed correct address, but didn’t correct the listing. 2. The hot tub was dirty the and the broken pool skimmer left lots of debris in the pool. Maintenance showed up 3 days later but couldn’t fix the problem. 3. No AC in game room. 4. Rx medication left by previous guest was in the fridge! All issues were reported to Luxury Beach Rentals immediately. Their replies were apologetic, with little, if any effort to fix the problems. Disappointing.”

“We recently stayed at this Airbnb during a family trip to Myrtle Beach, and unfortunately, it was a very disappointing experience. Upon arrival, we had to wait about 30 minutes to receive the door code, which was frustrating after traveling. However, the biggest issue was the condition of the condo. It was not clean upon arrival. The master bedroom had visible white and yellow stains on the comforter, pillowcases, and sheets, which was extremely concerning. The couch had a hole in it along with red stains, and there were also red marks and what appeared to be dried residue on the walls. The rug in the living room was so dirty that we didn’t feel comfortable walking on it without shoes, and the patio rug looked like it hadn’t been cleaned in a very long time. Given the amount of money spent on this trip, it was upsetting to feel concerned about basic cleanliness and hygiene. We did not feel comfortable using the bedding and had to purchase laundry detergent and wash everything ourselv”

“Island Vista Beach Resort was beautiful, but this particular, privately owned room was awful. I don't even think this is a legitimate business. What was intended to be a nice weekend with my daughter for her college orientation ended up in myself being sick and having nose bleeds, just to find black mold was being painted over in layers on the walls in several areas, mold in the bathroom, mold on the lampshades that were conveniently turned to face the wall until I did some digging, even found black mold on the mattress protective cover. The room is and was obviously not cleaned by professional cleaners and the paint buckets in the closets and under the bathroom sink were the cutest touch. I've requested a partial refund. I tried contacting Luxury Beach Rentals of Myrtle Beach, but they have no one to speak to, of course.”

“Unclear check-in. Communication did NOT occur as advertised. Room for 8 had 1 roll of toilet paper, NO backup. Room had 1 roll of paper towels, NO backup. Internet was terrible and was not private. Kept going in and out. After a day I finally just set my phone up as a mobile hotspot because the provided Wi-Fi was terrible. One blanket for 4 beds. No linens for murphy bed or sleeper sofa. Comode was running every time you flushed, you had to jiggle the handle or take the back off to get it to stop. NO TV channel guide was provided. At least one of the hot tubs had cold water daily and jets weren't working. I've stayed at many many resorts in my 38 years of living in SC and this was by far the worst experience. I likened it to a Motel 6 with a Ritz Carlton price.”

“Let me 1st say, I NEVER leave reviews. But…when we walked in there was a huge roach crawling across the floor as soon as we walked in. Within 30 minutes, there was another one. We needed pillows for the Murphy bed & couch bed, so I messaged them as soon as we got there and EVERY day after that. (5 days) They kept saying they would get back with us. The check in details say they provided towels and linens. There were only 4 bath towels so after that, with our large family, we needed more. They finally told me the day before we checked out that they didn’t provide any extra towels. I told them it was in there policy that they do. This unit (603) has a couch & Murphy bed but doesn’t provide pillows. The unit felt dirty and thick dust was on top of the fridge where we normally put our cereal. I tried to get things we needed from the front desk but they couldn’t help since we booked through Airbnb. Luxury Beach Rentals messaged and said “big or small” let them know what we need. NOT!”

“The room on the surface seemed ok. Then we got settled and realized a bunch of issues covered up or unmaintained. Floor outlets popping out of the floor with live wires. Mold almost every bathroom, mold in the washrooms from washer leak, tub spouts hanging off, shower doors broken and hanging off, spilled food in front of fridge not cleaned. Then the less severe things I probably should’ve asked about - you get zero amenities of staying in a resort hotel. No extra towels, no trash pick up, no fresh linens, no extra toilet paper. My only regrets is wishing I inspected the unit thoroughly when I walked in. What a dump! Host is super slow to respond, said they were sending technician for major issues and no one ever showed. I’m fighting to get my money back for how badly misrepresented this listing was. If you want pictures send me a message and I’ll provide as proof. Would never recommend this unit or host”

“It was older didn’t look like the pictures had it looking like newer got there it looked old they didn’t respond to me until the next day ranned out of propane for the grill had to go get one to finish cooking needed extra blankets didn’t get it due to not responding in a timely manner I will not book with them again I will book with the ones I booked with last year they where a lot better and there house”