Luxury Beach Rentals

“Great house and great location. Perfect for our family and young adult children. 2 issues of note: we paid for heater I. The hot tub and upon arrival it was not on or even operational. Same issue with hot water on main shower head and both issues were reported within 2 hours of check in. It took 4 days to fix the shower and the hot tub worked for 3 hours our entire stay. So, great house and would stay again and for the cost of the house you expect a higher urgency to make the house functional. It’s a great house !”

“I've been utilizing Airbnb for over 15 years, and this by far has been my worst experience in terms of communication. It needs to be noted upon arrival, the only entry into the building is from the lobby floor. We parked, pulled out luggage only to find that we had to load back up because we could not get in the building door from the 3rd floor parking deck until we got the key card. Nothing in the condo was in it's usual place, so when we arrived I could not find the key cards or extra towels, and every time I contacted customer service, not only did it take 2 hours to respond, but they reply was "we stocked the room and we're not coming to restock," when all I was trying to do was locate the standard issue items. The room was beautiful and the location was perfect, but customer service alone would keep from renting from this company again.”

“The sheets on the king size bed kept coming off and not enough toilet paper for the guess for 2 night stay”

“The place was nice and comfortable me and my family enjoyed our stay. The only complaint I have would be the response time and the checkout timing is too early.”

“Location was amazing. Had a few issues with no parking passes and the communication to get them fixed was slow….but the stay itself was great”

“This condo is in a great location and is well equipped, clean and comfortable. We stay at Island Vista several times a year and this unit was one of the nicest we have booked. Our only complaint was with the management company; we checked and saw the unit was not rented the day before our arrival so we asked for an early check in. Unfortunately the only response we received was the room was "pending inspection" all the way up until 4 pm on the day we arrived. Not the end of the world but it seemed the management company was not even willing to check on the room status for us. Once we did get checked in we found a leaking coffee pot/machine which prevented its use and the kitchen sink with faucet issues not turning off correctly. Both were reported to the management company on the second day of our trip but no one ever came to replace or repair. All we received was a message that they would pass along the info to a team member. I don’t fault the owner for this, unit was still nice.”

“We recently stayed at this Airbnb during a family trip to Myrtle Beach, and unfortunately, it was a very disappointing experience. Upon arrival, we had to wait about 30 minutes to receive the door code, which was frustrating after traveling. However, the biggest issue was the condition of the condo. It was not clean upon arrival. The master bedroom had visible white and yellow stains on the comforter, pillowcases, and sheets, which was extremely concerning. The couch had a hole in it along with red stains, and there were also red marks and what appeared to be dried residue on the walls. The rug in the living room was so dirty that we didn’t feel comfortable walking on it without shoes, and the patio rug looked like it hadn’t been cleaned in a very long time. Given the amount of money spent on this trip, it was upsetting to feel concerned about basic cleanliness and hygiene. We did not feel comfortable using the bedding and had to purchase laundry detergent and wash everything ourselv”

“Island Vista Beach Resort was beautiful, but this particular, privately owned room was awful. I don't even think this is a legitimate business. What was intended to be a nice weekend with my daughter for her college orientation ended up in myself being sick and having nose bleeds, just to find black mold was being painted over in layers on the walls in several areas, mold in the bathroom, mold on the lampshades that were conveniently turned to face the wall until I did some digging, even found black mold on the mattress protective cover. The room is and was obviously not cleaned by professional cleaners and the paint buckets in the closets and under the bathroom sink were the cutest touch. I've requested a partial refund. I tried contacting Luxury Beach Rentals of Myrtle Beach, but they have no one to speak to, of course.”

“Unclear check-in. Communication did NOT occur as advertised. Room for 8 had 1 roll of toilet paper, NO backup. Room had 1 roll of paper towels, NO backup. Internet was terrible and was not private. Kept going in and out. After a day I finally just set my phone up as a mobile hotspot because the provided Wi-Fi was terrible. One blanket for 4 beds. No linens for murphy bed or sleeper sofa. Comode was running every time you flushed, you had to jiggle the handle or take the back off to get it to stop. NO TV channel guide was provided. At least one of the hot tubs had cold water daily and jets weren't working. I've stayed at many many resorts in my 38 years of living in SC and this was by far the worst experience. I likened it to a Motel 6 with a Ritz Carlton price.”

“This property needs a deep clean. The vents have porous growth, porch rail paint chipping, bath tub appears to be taped in one spot. Bar stools have dirt caked between the wood slots as if they were previously outdoor chairs and brought inside. In addition to these visible issues, prior to check in I didnt receive a welcome email with rental agreement 3 days prior. I had to call on the day of check in 30 mins before 4pm to receive. I was told the door code email would be sent to me in "5 mins" as it was 3:55pm. I had to call when the email did not come through. We received our condo door code at 4:15pm. There were no parking passes in the room. I called to report and never received resolution from the host. I was instructed to put a note in my car dash. We did not receive the indoor pool code until I texted at 5pm to ask for it. 8am hammering began nextdoor to our condo. I messaged the host with photos 25 hrs after check in and received no. Listing images are misleading of condition.”