LussoStay

“Clean and beautiful well appointed unit”

“The electronic lock stopped working after 2 days and I was unable to lock the apartment. each day I contacted them and they said it would be fixed that day and it was never fixed. I spent each day carrying around half of my stuff so that it wouldn't get stolen, while also trying to hide stuff in the apartment because I couldn't lock it and I couldn't carry it all with me. It was a horrible stay.”

“This really could be a nice unit if it were thoroughly cleaned and better appointed. Couch should be cleaned. Rug in living room should be cleaned. New pans and dishes (they’re pretty worn). Rug in bedroom and closet either repaired and cleaned or removed and flooring put in as in rest of unit. Dryer very noisy. Smell in unit. Requested partial refund from host for our inconvenience and still haven’t heard back. Spent a lot of time messaging back and forth and that should not have occurred. We would like to consider this for future visits to the area but again would depend if partial reimbursement granted and if deficiencies are corrected. It really seems too much money for what we experienced. We paid around $4300 for two weeks and two days. Positive for responsiveness. Host ordered swiffer/pads and scented spray for cleaning/smell. But I had to clean. New outdoor cushions as existing cushions very dirty. Had maintenance fix washer. New coffee pot when existing one stopped working.”

“I would not recommend staying with this host based on my experience. Our check-in time was scheduled for 3:00 PM, but we were not able to access the Airbnb until approximately 11:40 PM due to issues on the host’s end. We spent nearly nine hours waiting with our belongings, constantly trying to get updates, and had to completely change our plans for the day. The issue was not resolved in a timely manner, and we lost almost the entire first day of our stay despite paying for it. What should have been a relaxing trip became stressful and frustrating from the moment we arrived. To make matters worse, after such a significant delay, the host was unwilling to offer any reimbursement or compensation for the time we were unable to access the property. We had to involve Airbnb to seek a resolution ourselves. This experience fell far below our expectations. A delay of nearly nine hours for check-in is unacceptable. They also had a notice on their apartment door that they have not paid rent.”

“difficult gaining access to the building and getting to the elevators”

“The place was great. it was comfortable and clean. It was a great place to relax. I liked that it had 4 bedrooms and 3 full baths. The kitchen was nice and had everything we needed. I was challenged with the AI as it did not always understand. Also I did not like having to click a link to get the unlock code. Overall it is a great place to stay.”

“I would have given LussoStay a 5 at first. The condo was beautiful. When I pulled the sofa out to a bed the bedding was full of popcorn, candy & dirt. We had brought our own bed topper so we stripped the condo bedding & replaced it.The dishwasher top rack fell off the frame the next morning.We caught the rake before all the dishes broke.We messaged the host about the dishwasher. Later in the day they messaged telling us it was fixed. We walked into the condo & the rack and frame piece was still sitting on the counter. I messaged back to tell them the repair people did NOT fix it. The repair was scheduled AFTER we vacated so we had to do the dishes by hand. We extended our stay one night due to weather then booked directly with LussoStay for the next condo. We paid for early checkin. Housekeepers had just arrived when we were supposed to check in. We sat in the hallway for an hour. LussoStay refunded a portion of the early check in money. In this condo, dishwasher was also broken.”

“The house is lovely, great little find. The management team is awful. Drove up to overflowing outside trash bin, garbage all over the floor inside the house, dirty fridge. The spa was not maintained, lots of hair and debris inside and smelt like mildew. Requested it to be serviced, they sent a handy man who did his best. We came back to the place with an alarm going off, requested a phone call for help, got a message response nearly 20 minutes later. The handy man showed up to maintenance the spa and I ran out there and asked if he was familiar with the house, he was, so I asked him to check out the alarm. Property states they can house 8 but there are only 4 forks, spoons and knives. The bunk bed has duct tape holding the top bunk under supports together. We got hit with a snow storm and had to stay an extra day, requested an extension and the price was note what was quoted. I would recommend the home owner finds a new management company. Also, all my other reviews are great…”

“This is a ground floor condo in a beautiful development, with amazing amenities. Unfortunately, our actual stay, wasn’t as seamless as I would expect. The first issue was with receiving a link requesting additional pet fees and a picture of my drivers license. Both things made me feel uneasy about the legitimacy of the stay. Airbnb support confirmed that they should not be collecting fee fees outside of the Airbnb app, the host insisted it was a mistake? The actual condo shows much more wear and age in person than the photos do, the furniture is different, there were no linens for the pullout sofa anywhere in the condo. The host did have some linens DoorDash at 9pm which meant I got to stay up washing them till past midnight:0/ not cool, but I do appreciate the responsiveness. Overall, I would not stay here again- too much hassle, especially for a company whose businesses it is.”

“I need to explain my communications rating. We checked in late on a Friday night. The main bedroom was missing a window blind. My first thought was this should have been fixed before we checked into the unit. I emailed the owner the following day, Saturday, to inform them of the problem. I got a response asking what time they could come the next day, Sunday, to "assess" the problem. There was a series of communications over the next several days but no resolution with the missing blind. Finally, on Wednesday, I gave up on the communities and let the window stay as it was. I did not have the time, nor the will, to deal with this any longer. During all of this electronic communication I never had the feeling I was communicating with a person. I had the feeling these communications were AI generated. I hope the problem was resolved before the next guest arrived.”