Hilton Head Retreats

“The place was very clean, in a great location, and easy to check in. The mattress could have been a bit more comfortable, and there were no tea bags, coffee, or shampoo provided. We’re so used to having these things available at every Airbnb that we didn’t bring any with us, so we ended up having to go out and buy them. Just something to keep in mind and bring your own! Overall, everything was good.”

“I never write negative reviews but I really did not have a positive experience and merely hope to inform others. This place needs to be thoroughly exterminated because there were roaches in the bathroom, living room, and kitchen. I would not advise staying at this location.”

“We were never able to make the living room tv work. (Three retires corporate executives tried). We sent a message for help, but never got a response. So, we had no tv for the evenings. Bummer.”

“The unit was wonderful. Very updated, spacious, well appointed and clean. Loved the location. However, it was difficult to locate the unit because the complex is large. A map of the complex prior to check in would have been helpful. The WiFi signal was so weak we could not use the TV. We were told to unplug the modem and plug it back in. Did not work. There was also confusion as to whether or not we needed parking permits.”

“Make sure to confirm that the cable and Internet works if you are here for a work trip!! I've never had to do this at an AirBnB before, so I didn't ask. I just expected it to work, but apparently someone didn't pay a bill. we had no internet/cable for three nights. plus, there is a Keurig but no K Cups. Also, contrary to normal, getting hot water out of the shower means you have to turn the knob towards the 'C', not the 'H'. (I know- it makes no sense.) BTW, we called AirBnB and VTrips when we arrived on Sunday, and an offshore help desk guy answered. we called three times. Each time they said they would call us back. I got a message thru AirBnB's app 11-12 hours later. Meanwhile, we couldn't use our computers for work. Very frustrating trip and experience. Will never stay here again. It's a little old inside, too. But the main frustration was no cable/Internet and slow response. Renter Beware”

“Apartment was easy to get into and the complex is quiet and very beach convenient.”

“Loved the area but had multiple issues with our specific host. We waited 3 hours outside the gates to receive the correct gate code to get in and only got in after we asked another renter. When we finally settled in the blended starter smoking and the shower door fell off. After contacting Airbnb, a property manager was sent out to check on things. Only rated higher because it was a beautiful beach and we didn’t let a bad experience ruin our weekend.”

“The man who worked the front desk was so rude to me and to my husband. We even asked him to apologize for his rudeness and he refused. He consistently cut me off whisk speaking on the phone and was not give me a chance to respond. There was a huge miscommunication about the parking pass which we understand things happen, but how he handled it was incredibly disrespectful and unprofessional.”

“Rough start at arrival due to wrong codes sent twice we could not get in until later on. Clean inside, it matched pictures, fit our needs for a pet friendly brief stay. Bathroom and kitchen need updating, are a bit worn looking. Biggest negative was not enough parking for all the units. Biggest positive was it was very clean.”

“We were so very disappointed in our stay, especially considering what we paid for it. This unit is in desperate need of renovations. The cabinets in the kitchen are old and peeling. The floors are bubbling up. The light was hanging off in the master closet. The outside patio was moldy and full of weeds with tons of rotten wood. You could hear everything that was going on in the surrounding units. There was a funky musty smell inside the unit. Did not appear at all like it did in the photos online. Will never stay here again. Getting in was very difficult because they sent us the wrong door code. Three times they continually sent the wrong door code. Finally, they got it right.”