H2H Rental Services

“Nice location ' my favorite restaurants were near by and the environment was nice. the unit was surprisingly nice and decorated really cute but the only issues I had was that the internet wasn't always stable and it was rare to get hot running water but aside from that i really liked the place and I'd most likely book again.”

“The balcony could use a good sweeping (joints and what looked to be bonfire ashes on it) and there are multiple unhoused people wandering outside of the building. Very close to where we needed to be though.”

“Extremely frustrating and unprofessional experience. When I arrived at the property, the keys were not in the lockbox, so I was unable to access the apartment I had booked. The host took a very long time to respond, and when he finally did, he apologized and said he would get someone to come help me. Nobody ever came. I was then told to go get keys for a different property, which wasted more time while on the phone with Airbnb as they had to get involved and refund me because I could not access the place I actually booked. To make things even more frustrating, the host told me I could stay at another one of his properties, only to change his mind afterward and tell me I couldn’t stay there either. The entire situation was disorganized, unreliable, and incredibly unprofessional. I wasted a significant amount of time and gas driving around because of problems that should have been handled before I ever arrived. I would absolutely not book with this host again.”

“The biggest issue we had was the garage pass not working. We followed instructions but the pass kept saying “access denied” so we had to take a ticket and pay $25 to park the first night. We messaged the host right away and followed up during the 5-day stay, but nothing was fixed before we checked out. Minor, but the hall bathroom door didn’t lock and there was a strong fragrance smell inside the unit. There was also a VERY loud trash pickup every morning between about 5:30-7:30AM which made it hard to sleep. The host was polite, but the communication about the garage pass was not helpful and we ended up parking at the far lot using the parking tag. It was inconvenient with a baby, stroller, bags, etc. Also, wouldn’t suggest this stay if you’re sharing with another couple. There’s only one fob and you need that to get on the elevator and access hallways. Overall, the unit was clean and comfortable but the logistics with our car and sharing the fob with the other couple was frustrating.”

“There's an ant infestation. Also, I booked for my kids to be able to swim. I wasn't made aware until after check-in that the pool was closed. I'm not sure there is even a pool at the location. I couldn't find it and he refused to give me directions to it. The place was overall dirty with food in the sink, ants, and dishes still sitting in the dishwasher. We were supposed to stay 2 nights, but ended up cutting our stay short.”

“Overall the place was clean but I would never stay here again because the parking is horrible. The complex has five spots with one spot on the street. We arrived on Friday evening around 10pm and it took us approximately 45mins to find parking. It was pouring raining and we had to walk two blocks away from our car in the rain. We ended up paying a private lot $20 to park overnight which wasnt bad but trying to find an available spot was the issue. The host said we had a parking pass for the unit but Im not sure why, if the parking is rarely available. Additionally, I booked the stay for two people and the home only came with one bath rag & two towels. After getting soaked in the rain, we had to improvise and use clothing to take a bath with because of course we had already paid to park so we could not go to the store. I informed the host and he never delivered another rag for the duration of our stay, instead he delivered a bath rug, not sure how that solved our problem.”

“Tom's place did not match the pictures of the inside. Noticeable stains, broken blinds in both bed rooms, a horrible smell coming from the kitchen refrigerator area. No handle on microwave, shower curtain was hung wrong and very thin. Stains on wall including blood. I mean were in the ghetto here, and we didn't have very high hopes to begin with, but this place was bad and didn't meet any of our expectations. I asked for a partial refund to no avail. We had to turn off the refrigerator to keep the smell down. Definitely needs to fire his maintenance people, and clearly nobody has checked on it from the company. The positive was great walking distance to Sonic Temple. But next time ill Uber from a better place.”

“It was nice overall but the tv’s would not work everytime we tried to sign it, it would just sign us right out after about a minute. Other than that the place was fine.”

“We never were able to get inside the place. Had to cancel with no refund. The pin didn’t work and Tom never responded. Do not rent from him”

“Had a parking issue that started day 2 and was unresolved. Aswell we had to pay out of pocket for something that could have been handled. Host didnt do anything to correct the issue.”