Grimaldi Vacation Rentals

“We were unable to access the property. They asked us to come back once the issue was fixed, however, that was not a good solution for us (we didn’t want to further interrupt our limited time in the area by moving to another location with two dogs).”

“This booking went much like many other bookings I’ve had. I booked and paid $2100 upfront. A month later when the reservation was to have its final payment I guess Airbnb had an issue charging our card which was our Apple pay. I never received any phone contact about this and my credit card denies that Airbnb tried to charge my card or that it was declined. In any case our reservation was canceled three days before we left without us knowing. I contacted the host and asked if they would reinstate our days, but in the few days where our reservation was canceled someone else had booked the first two nights. We were basically told that according to policy, we lost $2100 which was our initial payment. I was very disappointed that Grimaldi And Airbnb were OK to allow us to lose $2100 especially considering our default payment was in good standing & had said no attempts. Overall- it needs attention. Broken Things. Marks on walls &stains. Appreciate they came to reclean floors. Needs paint”

“How dirty this place was, was very shocking. The floor turned my children’s feet black. The toilets weren’t deep cleaned and there were stains. The walls and the stains were awful. I took photos of the filth and let host know. They sent cleaners out the following day and when the cleaners showed, they refused to clean the home. The furniture all felt broken. Every single bed was wobbly and sunken in. The bunkbeds were so loose and wobbly, that I didn’t let my children sleep on that bed, in fear it would collapse. They sent a handyman to fix and while he tried to fix them, all beds were still wonky. The dining chairs were broken. They were wobbly and had pieces of metal sticking out. 2 of my children fell off the chairs and cut themselves, causing their arms to bleed. They said they’d send new chairs, never did. The internet didn’t work our entire stay. We couldn’t watch tv without it pausing every few seconds. They sent out a “tech” that wasn’t a tech but a handy man. Couldn’t fix it.”

“They don’t abide by their own house rules.”

“Walked in and apparently the cleaning person had an emergency and had to leave everything as is. Check in was at 4 i arrived almost at 6, enough time for the cleaner to communicate and the company to find someone else. This was not an owner to owner airbnb i guess its a company they pay to manage the property. At the end i spent my Friday cleaning and washing and i was not able to do late check out as they already had people coming in the same day i was leaving. Not a relaxing mothers day weekend at all.”

“Pictures not truly representative of property’s nineties and overall functionality. Amenities ran down, some unusable all together. Door handles, cabinets broken, including to the entry door. Backyard views nice, quiet neighborhood. Host very responsive throughout stay. Acceptance and apologies for what was raised by me turned into denial and a dispute once a partial refund was requested. Host denied, luckily Airbnb sided with me and made things right by providing partial refund.”

“The walls were extremely thin!!! U WILL NOT BE ABLE TO SLEEP AT ALL. I had to book entire new stay due to this issue as well as the poor hygiene of the apartment. Stains on walls, crumbs on floor, stains on all the throw pillows, the comforter, as well as a blood stain on regular pillow. Weird smell and A HAND PRINT ON THE WALL. Extremely unpleased, had to contact Airbnb support as they were not responsive to the idea of a refund when I did not even stay a full night of my 5 night stay. Unacceptable”

“I want to was my worst enemy staying here”

“Great location, clean place. Was comfortable for us and totally worked out. That said, they sent so many messages before and after the stay which I found to be a bit annoying. I was also disappointed in response I received re: cleaning up the liquid laundry detergent that I slipped on when I arrived. I could have seriously injured myself and the smell of the detergent lingered our entire stay. Lastly, it's a bit "nickel and dime" to charge guests for baby items like pack n' plays & high chairs. It was disclosed at time of booking, so I knew about it, was prepared to pay it, and did pay it, but most airbnb's include that stuff.”

“Home was nice. Great layout for families. I wish they had more than 2 lounge chairs. A few things need to be addressed first the washer does not spin clothes. I went to wash laundry the night before we left and they were soaking wet. Also, I realize it’s South Florida but the roach in the kitchen night 1 still grossed me out.”