Manager Review

GH Hospitality

GH Hospitality's guest rating of 4.67 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

May 2026New Plymouth, Ohio
Highly recommend! Cabin is wonderful and property was quiet! Will definitely be staying here again. Host was very accommodating to our ever changing plans!
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May 2026Columbus, Ohio
We had such a great stay here! The location was absolutely perfect — close to so many nightlife spots, bars, restaurants, and everything you’d want for a fun night out, while still feeling comfortable and relaxing to come back to. The home itself had such a unique, artsy vibe with so much character and thoughtful decor. It felt stylish, creative, and cozy all at once. You can tell a lot of care went into the design. Would definitely stay again and highly recommend for anyone wanting a fun, vibrant stay in the area!
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May 2026Columbus, Ohio
Loved the 1st floor bath and bedroom for elderly parents. furniture a bit too low for older folks. Great touch leaving shampoo and conditioner and makeup wipes. Overall good stay. Thanks.
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MirandaMay 2026Sugar Grove, Ohio
Overall we had a great stay. We wanted a cabin to get away with the family and enough space for the couples and kids to have their own rooms and this place was perfect (7 adults, 2 kids, 1 toddler, 2 dogs!). The master bedroom and bathroom are gorgeous and so spacious. Everything in the rooms were very clean from the carpets to the linen. The kitchen was well stocked with well loved cooking equipment which was a plus. The only thing that was a bummer for us was the hot tub not working for our stay, we were refunded a small amount for the inconvenience, but that was one of the selling points for us and we weren’t notified until 30 minutes prior to check in. But we still had a great time with the games, pool table and fire pit. Everyone slept well in the comfy beds, and the outdoor space was perfect. The location was a convenient drive from Cleveland but about it is about a 30+ minute drive to the main hiking attractions and caves which we didn’t mind taking the drive for. 5 stars
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May 2026Columbus, Ohio
Perfect spot for my trip to Columbus! Host responsive and helpful. So nice to have a designated parking spot. Would stay here again!
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May 2026Columbus, Ohio
Great location!
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ShirleyApril 2026New Plymouth, Ohio
The place itself not half bad. The cleaning is questionable. The grill, hot tub, and more were not cleaned properly. Hairs on bed and bathroom counter. The dish scrubber they expect you to use and they use for dishes was nasty. The WiFi was the biggest issue and they failed to resolve it the entire stay. Management never got back with me about it either. The WiFi password is incorrect on the listing. I finally got it from a nearby cabin and well then it would only work when you are outside the cabin because the router was located in the laundry room. They use that same router for 7 cottages. Terrible communication and expect no service or wifi unless outside or at the house located next to the laundry shed. Even then it is spotty. In this area you need wifi for phone service and maps. So I am disappointed by that entirely due to that being the reason I chose this place. Better to get a booking from an individual person rather than a company such as this.
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AshleyApril 2026Sugar Grove, Ohio
Do not book unless you want to stay in an unclean home. The dishwasher had “sludge” in it and was clearly dirty. There was dirt on the floor, handles missing in the kitchen, the kitchen chairs were filthy, one room didn’t have a remote but there was a tv, there were crumbs on the couch, every dish was dirty and we had to rewash them all. When we arrived, there was a technician working on the garage door. He worked for almost two hours and did not fix the door so we couldn’t open the distillery door when playing on the golf simulator. The concept of this home is great and it’s spacious. We could not get over the lack of cleanliness. The renovations were done cleaply. I’ve never left a poor review on any review platform but I could not go without saying how terrible the home was, although the location is extremely peaceful. I reached out to the host during our stay to share pictures and the team denied the home being dirty, even after seeing the pictures I took. Do not recommend.
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DaelynApril 2026Columbus, Ohio
We booked this for a bachelorette weekend and were told 6 hours prior to check-in that we could no longer stay there since the water “wasn’t working”. No other information was provided. We were staying Thursday through Sunday. We asked if we could at least stay there Friday or Saturday, as our bride paid extra money to be able to get her perfect airbnb since she loved it. She never got to see it, and we were given paltry excuses as to why it couldn’t be fixed in time for us to stay there at all. The place they gave us to stay was dusty and dirty. There was icing / cake smeared on the nightstand in one of the rooms, floors were dusty and dirty. The decorations were atrocious, all over the place and looked like they bought random stuff at hobby lobby. The place they gave us was a poor substitute and our bride was devastated. We spent almost $1700 and only received $200 refund for the joke of a place. Our bride was so disappointed and we will avoid ever using this management company again
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DamienMarch 2026Columbus, Ohio
Do not book this place. We typed in the code provided to for the lock to the unit and when we walked in someone else’s stuff was in there. I said loudly “hello”. Someone came out confused and asked what we were doing there. I told them we were Checking into the place. The host double booked, it could have been a dangerous situation if the current guests were unfriendly. I told the host to call me to which I didn’t receive a call for at least 30 minutes even though they were messaging me. They started blaming the current guests for staying in the wrong unit. The code they got was for the unit we were supposed to be in, so it was not the fault of the current guests. After some back and forth with the call center agent (yes, the host is a hospitality company), they said they had an identical unit above. They gave us the code to that one but when we got inside it smelled awful. I have never had an issue with a host or a unit, this is my first bad experience. We canceled same day
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