Frost Vacation Rentals

“This place accommodated our family well. The management company had great customer service and were helpful and friendly. It’s a beautiful location. Beds were on the soft and worn side if you are looking for a firm mattress.”

“This is a cute cozy rental. We enjoyed our stay. The property management company was very responsive. They do not provide coffee or coffee filters, but they provide a pot. Our stay was pretty near perfect.”

“Overall, my family had a wonderful time sharing a space and being together. However, the state of the rental was not as expected. There were a number of broken pieces of furniture, damaged doors, electrical exposed, mouse droppings both inside and outside the house. The previous group thay stayed at the rental left trash outside which had been scavenger and spread throughout the property. The team associated with this rental were very proactive with connecting with me, but again, none of these things were addressed during our stay. They attempted to access the property when we mentioned mouse droppings, but we're planning to check out the following day. Not ideal, but it made for a memorable stay.”

“No instruction for TV. Could not adjust heater-needed a code. No separate bedroom..bed in kitchen space. No window covering on window across from bed. Other beds were in what I would call the LR. All drawers in dresser were full of junk, DVD’s, tools, so only two small drawers in a nightstand available for clothes so lived out of my suitcase. No hangers in closet (in bathroom) which was full of cleaners supplies. Kitchen table was too close to refrigerator and there was a rule about moving furniture. Never could figure out how to turn on fan. I communicated about heater control and they requested a picture of the control so they could figure it out. Very much a lack of knowing their properties. I didn’t bother I just put on a sweatshirt. I can’t imagine more than two people staying here. I was in town visiting family so didn’t spend too much time here during the day.”

“MICE!!! We experienced a lot of active mouse activity in this home right after check in. We saw 5 mice come out of the wall by the chimney. We did make the choice to leave the property shortly after check in due to the mice and feces we found on the main floor, especially in the kitchen. Management was not helpful and did not seem to care about the situation. We were not communicated with well regarding this situation. The help line was responsive, but most of our concerns needed “top management” which were not easy to get a hold of. The property was beautiful and the view of the lake was nice! We were excited to stay here, sad about how it turned out.”

“Most everything was good. Towels we definitely mildewy and the sheets look very much used in one of the beds! Didn't effect the rating but slightly better signage would be helpful. You guys also have a mouse problem. It was good but needs some elbow grease to be great!”

“If I could give this property a negative rating, I would. The door code didn’t work upon arrival. After 15 to 20 minutes of trying different codes, we discovered a back door had been left unlocked. The MAIN reason I booked this property was the garage. I specifically confirmed beforehand that we could park our motorcycles inside. We could not. It was filled with junk, paint, and broken pool and air hockey tables. The house smelled awful, the kitchen floor was sticky, and there appeared to be black mold throughout, especially around the downstairs washer. Calling this a 5 bedroom home is extremely misleading. Several “bedrooms” are actually open common areas, a Murphy bed in the living room, and what appears to be a converted closet. Only 1 of the 3 bathrooms is accessible without entering a private bedroom. I contacted them the first night about the issues and received what appeared to be AI generated responses instead of actual help. Extremely disappointing. You also can’t get mail.”

“Gorgeous, rustic style new home. There were ten of us staying for our daughter’s wedding. Not being able to take showers due to lack of water pressure-not a drop, period after sprinklers ran or using washer dishwasher was a serious inconvenience. Also had to buy bottled water to drink. The frig filter needed replacing and water tasted terrible.”

“Great location within walking distance of the beach, nicely decorated, clean, spacious. Unfortunately, several maintenance issues overshadowed our stay. The biggest was the water system. With 4 adults and 4 kids, we couldn’t take a shower without the water shutting off completely. We had to reset the breaker at least 10 times in our two-night stay and wait several minutes each time for the water pressure to return. Other issues included: the arcade game didn’t work, the master bedroom door handle repeatedly fell off (locking us out for 20 minutes once), the garbage disposal didn’t work, and there wasn’t a lighter for the fire pit/fireplace. They didn’t have a required extension cord in order to start Pit Boss smoker. The alternative wasn’t a convenient outdoor outlet but we made it work. Finally, Timber Vacation Rentals felt very rigid with check-in/out times and the extra fees, especially the pet fee. This home has a lot of potential, but the maintenance issues need to be addressed.”

“Communication started off well. Jon was responsive. Problems arose when we set up and paid for early check in. When we arrived the cleaners were still there and did t finish for 2.5 hours after our promised check in time. We were a group of 20 people displaced. We were told there was a fir pit and to bring our own wood, and there was not. We were then accused of having an unauthorized fire (maybe a previous guest)? The worst part was the morning of check out. I set up late check out 11 am. Maintenance people started to arrive at 7am to service the hot tub and scared my daughter exiting the bathroom. The owner then showed up with a group of about 8 people later that morning walking around the house and looking in windows, while we still occupied the home. I had to approach him to let him know we wouldn’t be checking out until 11 which he already knew because he approved it. He was rude and said they were “only dropping off a bbq” if you value time and privacy don’t book.”