Florida Property Services

“Although our stay was generally satisfactory, the house presented certain issues. Notably, the property was in a state of disarray, with some fans and lights malfunctioning. Additionally, the hot tub failed to heat up, and an unpleasant odor emanated from the water throughout our entire stay. Furthermore, towels exhibited stains, and the pool table was both dirty and stained. Roaches on the property as well, needs to be taken care of.”

“I booked this place for the pool. I stayed 6 days only was able to get in the pool once.”

“BEWARE! I had high expectations for this rental because family members have stayed in this neighborhood so I thought it would be perfect but was far from it. First, the place was never cleaned. I have photos/videos as proof. Candy wrappers & food crumbs under the beds, stains on couches/walls, hair on the towels, mold in the showers, & absolutely no cleaning supplies. The pool/hot tub looks amazing in photos but nothing like that in person. The pool is completely dark at night without any surroundings lights & the hot tub was just as cold as the pool which was so disappointing because I booked specifically for this amenity. When we reached out to inform about the house not being cleaned prior to our arrival we were spoken to in a very condescending tone & told it isn’t possible because someone was there to clean in the morning despite our evidence. The host then had cleaning supplies sent via Walmart the next evening, too late. Refunding the cleaning fee is the only fair option here.”

“The home is spacious, but the listing photos are dated and the property could definitely use more upkeep. The hosts were polite and quickly addressed the bathroom privacy issue, which we appreciated. However, many other maintenance issues remained. The pool screen was broken our entire stay, the sliding door was difficult to use, the upstairs bidet and several remotes didn’t work, the washing machine smelled like mildew, and we even found a dead baby lizard behind peeling wallpaper. We requested extra towels, but they never arrived, so we purchased our own. We also arrived after a long drive to find the bathroom soap dispensers empty. Communication was friendly but lacked follow-through. Overall, the home has potential, but it needs better maintenance, better stocking of essentials, and more consistent follow-through. Based on our experience, we would not stay here again.”

“Nice location and no issues until last night and noticed live bed bugs in master room. Sent pics and videos of the live bugs to host and then they stopped communicating with me. Working with Airbnb support”

“The house is great. The only thing that I felt was lacking was the lack of simple amenities provided (soap, toilet paper etc.) other than that the place was great.”

“We stayed at this property from June 23 through June 28, and unfortunately our experience was very disappointing. The home was not cleaned to an acceptable standard before our arrival. There was dust and dirt under the beds, and the outdoor furniture had visible black mold on the cushions. The pool was also not properly maintained—we found a dead frog and bugs in the water, which meant we weren't able to enjoy one of the main reasons we booked the property. To make matters worse, my daughter accidentally left behind a brand-new pair of shoes. Despite contacting the host immediately after our stay and also reaching out to Airbnb for assistance, it is now July 8, and we are still having a difficult time getting the shoes returned. The lack of communication and effort to resolve the situation has been extremely frustrating. Overall, the cleanliness of the property and the poor customer service after checkout made this a disappointing experience. I hope the host improves their cleaning sta”

“Unfortunately, our stay did not meet basic cleanliness or maintenance standards. Upon arrival, we found multiple issues throughout the property, including cockroaches, stained bedding and comforters, a broken faucet, and a sofa with what appeared to be fecal stains. The pool was also unusable due to green water and an excessive amount of bugs. Prior to our arrival, I specifically contacted the host and requested that all linens and bedding be properly cleaned, and I was assured this would be done. However, the condition of the home suggested otherwise. While the location may have potential, the overall condition of the property significantly impacted our vacation and comfort during the entire stay. Future guests should carefully consider these issues before booking.”

“I was disappointed. The place was dirty, the pool had fungus, the carpet had a lot of dirt, we found a needle in the carpet, under the couch and beds there was a lot of dirt. They were not flexible because we requested early check in just one hour before the check in hour and they didn't respond. Also late check out and they respond we had to pay extra and also they didn't allow it. The AC they don't allow to change the temperature. The amenities they give are travel size and they don't restock.”

“A good stay but the house can use repairs; multiple stairs are broken. The dining room chairs and table has loose legs. The pool area had weeds growing some at least 6-8 inches. Pans have loose handles, dishes had chips. Some of these issues can cause someone to get hurt. The cleaning was ok but areas are being skipped like window seals that have multiple bugs that are dead & if you swipe your finger you’ll get a good amount of dust. It’s a beautiful home but needs some more care to make it great. Would be worth the money I paid if it was better cared for”