Five Star Luxury Travel

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“The 1 Hotel & Homes has always been our preferred place to stay in Miami, which made this experience especially disappointing. During our stay, the unit’s Wi-Fi stopped working and remained down for most of our trip. As remote workers, reliable internet is essential, and the outage significantly impacted our ability to work, stream TV, and stay connected. We reported the issue multiple times, but there appeared to be little urgency in resolving it. Unfortunately, the internet was not restored until about two hours before our departure. Because this unit was too far from the main hotel to reliably connect to the hotel’s guest Wi-Fi, there was no practical alternative during the outage. While we enjoyed the unit and continue to value the overall 1 Hotel experience, the prolonged outage and lack of timely resolution were frustrating enough that we’ll likely consider booking directly through the hotel on future visits to avoid similar issues.”

“Great place”

“Had an amazing comfortable stay!”

“Beautiful stay!”

“Great Apartment. Wonderful hotel. Perfect location.”

“Great”

“I liked the balcony”

“Staying at the 1 Hotel & Homes is a cheat code!! The condo is spacious and in the same building as the hotel, so we got to use all of the hotel amenities, restaurants and more. The experience is truly top tier luxury and we’d highly recommend staying here! We did have a couple minor issues during our stay (ie. Master bedroom/bathroom lights going out), but the staff were super kind and professional in response. A couple things just to be wary of is that 1. The restaurants and bars throughout the hotel are extremely pricey if you plan to take advantage of them despite the great deal on the condo price and 2. There seems to be ongoing construction above us every morning at 10am. Otherwise we loved our stay and would love to come back!!”

“The apartment was very nice but there was an issue with the toilet being clogged, that was making loud noises which you could hear all the way to the bedroom for the 5 days I stayed there. Even though the concierge team did send someone it was an issue that went on throughout my stay and was not take care of properly, even though I did report it on a daily basis. For a luxury property I would have expected at least something complimentary to make up for the inconvenience.”