Five Star Gulf Rentals

“pictures didn't match. Made it look bigger and newer. Not as many chairs and the dinner table as shown. Not near enough towels. Not enough utensils in kitchen. When I asked if the house had certain things was told know so we brought them only to find that they were there. Didn't feel like you were in touch with your property. TV's were a big problem. Overall not happy”

“Upon arrival the 3rd floor thermostat was on 86 degrees. It took 28 hours for the 3rd floor to actually get to an appropriate sleeping level and every single night it would reset to 80 degrees if you didn’t constantly touch the thermostat every couple hours. All of the children’s feet were black from walking around the unit. We ended up buying a mop and vacuuming and mopping the entire unit so our feet weren’t black. This Airbnb advertises a “hot tub” but the hot tub heat does not work and half of the time the hot tub would get so low it was only about a foot deep. Whenever we got to the place the hot tub was empty. When we called about the problems we were spoken to rudely by five star and were hung up on. They sent a maintenance man to our house at 10:30 at night and he just walked right into the door using the pin code and woke up my two children with no warning that he was coming. It could’ve ended really bad. I would not recommend this house or this company.”

“Overall was a good experience apart from dirty floors upon arrival and unexpected rules/fees that I was responsible for. Expect to pay for beach umbrellas out of pocket because you cannot use your own and host never revealed that until 2 days before arrival. 3 umbrellas cost us $900 for 5 days! Cost that we did not expect to pay! Details like that should be mentioned before initial booking! House was great close to the beach and very comfortable beds! Pool is very small.”

“The house itself was nice overall and had good potential, but there were too many maintenance, cleanliness, and communication issues for us to overlook. When we arrived, the floors were dirty, there were stains on the kitchen stools, and there was visible dust on drawers and surfaces. One downstairs bedroom door handle was completely destroyed/missing upon arrival. The refrigerator beeped throughout our entire stay saying the door was open even when it was shut properly. The second-floor washing machine did not work correctly, and the kitchen was not well stocked for cooking. There were very limited utensils, no coffee filters for the coffee maker, and the outdoor grill had no barbecue utensils or cleaning supplies. The hot tub also had visible mildew, which was disappointing. In addition, the garage door did not function properly during the stay. Several carpets/rugs throughout the house had corners folded upward, creating a tripping hazard. The biggest issue was the lack of comm”

“Please look elsewhere. There are plenty of properties nearby. The PM is non responsive and dismissive. Concerns were not remedied. The spa was never warmed during our stay even after multiple requests. The kitchen is not equipped for cooking. The yard ( front/back) were littered with cigarette butts everywhere. There are broken pool tiles with sharp edges. This home has a lot of potential but has been very neglected. The location, bikes and golf cart were great. Keep looking, without significantly improving the functionality of their property you will definitely be disappointed.”

“Disappointed that the pool heater was confirmed to be on but after checking in learned it wasn’t on and wasn’t working at all. Booked the home just for the heated pool but took three days to get someone to come look at it. Pool company said the entire heating unit needed replaced. Also there were stains all over the master bedroom carpet. I think the overall location and neighborhood is fantastic but the home needs some TLC before its next renter!”

“While we had a great time overall, and made it work, this home needs updating. Dryer didn’t work; took a while for a response; when we did wash a load of clothes, they came out with a film on all the clothes; soaker tub in master was not hooked up to run (but showed so in the pictures). We had a person who had shoulder surgery, so was looking to soak her shoulder; fridge in carriage house didn’t work at all; process for beach chairs not explained so we missed out on several days of usage; some cooking pans not useable (peeling); hall light in carriage house was hanging from ceiling. Several bathrooms had hooks and toilet paper holders that fell off the wall.”

“Inquired about pool heat and never received a response. At 1am on the 2nd night, the entire homes fire alarms started going off! Kids scared and crying while the alarm system is screaming Fire, Fire, Fire… This happened again the same night at 4am! There was never any fire. I immediately emailed and text 5star property management and received notification that their typical response time is 14 HOURS!!! 2 days later they send a man to check system and he shrugs his shoulders and says nothing can be done. Beautiful view though.”

“The Property I booked was sold so we had to leave the very next day and moved to another place but only for a couple days and i did not receive my full refund this was by far the my worst booking on Airbnb by far.”

“No direct beach access. The pictures show a lower deck leading out to the beach, this is inaccurate. There is a chain link fence one foot from the patio and huge no trespassing signs and a wall blocking access to the beach. The pictures of the large beach behind the townhome is a private beach. They have security guards, you are not allowed. The O’Steen public access is about a 10 foot wide beach, it is tiny. The home stank of dog when we checked in. The ground floor bed was full of human and dog hair, the bedding was not cleaned. We found clumps of dog hair on the floors in the main and lower level. The upstairs shower leaks out from the balcony down onto the patio. There is a bulge and large crack on the exterior wall on patio below the shower and under the balcony. The ground floor bedroom has a sliding glass door. The non-sliding portion is not in the casing, but held in place by a block of wood, there is an inch gap to the outside. The house felt unsafe.”