Emerald Coast Retreats

“Elevators didn’t work half the time We lost power for multiple hours due to the dryer being messed up. We were unable to wash any towels or clothes. We had to throw away multiple items in the fridge and freezer when the power went out.”

“This home fit our family well for the holidays. It was a close walk to the beach and an easy golf cart ride around town.”

“The home is located in a great area, close to many popular PCB restaurants, and the private beach access was definitely a highlight of our stay. However, we were disappointed with the cleanliness of the property. Check-in was at 4:00 PM, which already felt later than most places we’ve stayed. We asked about the possibility of an early check-in and were told the home was still being cleaned, but unfortunately that did not appear to be the case upon arrival. The sheets in all of the bedrooms appeared dirty and we ended up having to wash them ourselves. We also found dishes in the kitchen cabinets that looked as though they had been put away without being properly cleaned. Most concerning was the condition of the floors. We had a baby with us, and allowing her to crawl or even walking barefoot was not an option because the floors were extremely dirty. After only a short time crawling, our baby’s hands and knees were black from the dirt. We ultimately had to sweep and mop ourselves.”

“The view was beautiful. condo was spacious. The beds were comfortable. The host was awesome and check in and out was very easy. However, the unit needs some work. The microwave is on its last leg. The panel where the buttons are pushes all the way in. The faucet in the master bathroom leaks from the top. The shower door in the master bathroom doesn’t close properly and the frame around it needs to be replaced. The walls need to be painted in the hall of the unit. One of the isles on the stove doesn’t work properly. I recommend removing the white appliances period, they look outdated and worn. The sofa is darker than it probably originally was because it needs to be deep cleaned or replaced. The WiFi was horrible. The tvs are small. And the comforter in the master bedroom had bleach stains on it. For the money you pay to stay there it should be in comparison to home or better. Those prices are half the price of a month’s rent for just four nights.”

“Amazing place for us! We had our 5 yr old with us and it was a perfect distance to the beach, you can literally see it from the top balcony of the house. We will definitely look into renting it again next time we travel to PCB again!”

“When we arrived the golf cart that I paid a separate $500 deposit for was dead. I reached out to let them know and they didn’t come to do anything about it for 2 days. I told them I should be refunded for that time I was unable to use the golf cart and they took that out of the deposit after I was told it wouldn’t be. Bear in mind this is a company that you’d be renting through so communication isn’t the greatest. The house is very nice and the location is great though. My dog came as well and me and my guests had a good time despite this.”

“Our stay at this Airbnb was extremely disappointing. The home was not clean or properly maintained when we arrived. There were stains on the kitchen chairs and couch, black buildup in the toilets, ants in the kitchen, and all three shower curtains were falling off the hooks. The house also had several maintenance issues, including broken patio furniture, a damaged living room table, and a fireplace that did not work. We were only provided two trash bags for an entire week stay, which was unrealistic for multiple guests. The biggest issue was privacy and communication. We had already reported several problems, yet someone attempted to enter the home without proper notice while three women were staying there alone. That made us feel extremely uncomfortable and unsafe. Overall, the property did not match the expectations set by the listing. Between the cleanliness concerns, broken items, bugs, and poor communication, this stay was far more stressful than enjoyable.”

“Very not helpful management.”

“The unit wasn’t clean the floors were dirty good thing I brought cleaning supplies I had to clean the unit it didn’t feel comfortable hair was in different areas of the on table by the bed bathroom shower lining needs to be replaced it’s dirty as week as tubs need replacing they are brown until the point you would think it’s dirty I’m not sure how this into have 5 star rating it was not what I expected I’ll never book with Emerald Coast Retreats I have OCD and this didn’t help at all when I go out of I expect to just check in and go enjoy instead I had to clean up”

“This Airbnb was more than disappointing. The pictures didn’t match the in person look at all. Very disappointed and how they a handled making things right and any compensation refunds/discounts. The kitchen items were so dirty. There was mold on chairs and walls outside. There was sand in the beds. The outside of the door and hall reminds you of the projects. I wouldn’t live here again and also would not recommend for anyone.”