EFP Corporate Housing

“Apartment was spacious and great location walking distance near NRG. The check instructions were hard to navigate and finding the apartment itself felt like going through a maze. You need an app to be able to access the building and other areas which I didn’t know until I contacted the maintenance manager. Other than that the apartment was great, only wish there was more utilities in the room”

“Overall nice place to stay, the lockbox’s are difficult to find, and the instructions were not super clear on that. Once we got in, everything was smooth.”

“Our experience at this Airbnb was horrible. The property was not clean upon arrival. After someone came to clean, they left us with no towels, forcing me to go out and purchase our own. The bathroom ceiling had mold all over it, and there were roaches throughout the property. These conditions were unacceptable and unsanitary. What made matters worse was the property manager’s response when we raised our concerns. He stated he could not compensate us because we paid “little to nothing” for the property. Excuse me? We paid $700! That is a lot of money to spend on a place that was dirty, had mold and roaches, and lacked basic necessities. His comment was dismissive and disrespectful. Regardless of the price, guests deserve a clean, sanitary place to stay and respectful customer service. We should not have to spend additional money on necessities that should have been provided. I would not recommend this Airbnb to anyone. Management needs to address these serious issues before hosting more”

“Beautiful place, well kept, photos are exactly what you get. Exceptional location as well. The messages are misleading in terms of directions and instructions. Contacting the local coordinators Ike or Andrea is much more accurate and helpful.”

“L”

“Not very comfortable about the treatment I received by phone. Manager was getting upset just because I couldn’t open the gate. He answered with a disrespectful tone and all my family listened over the CarPlay. First we got instructions to stay at building 5 which is closer to Pool. Then i request an early check-in (which they answered me that I could happen) but i never got an answer that I could early check in which’s it’s understandable until we got to the property @4pm and still not instructions to enter the gates and apartment. It was until 430pm that they said “housekeeping is done”. Had to wait with all my luggage and with all my family on car, and my pregnant wife needing urgently to go to the bathroom. I like the property but instructions given by manager were not given with time ahead nor being polite enough like I was BEGGING for staying here, I’m paying”

“No working dryer dryer vent was plumb full of lint clothes wouldn’t dry (not safe for anyone ) No working master bath faucet on cold side (not safe for kids scalding temperatures ) Kitchen faucet leaking at the cartridge (leaking water onto countertop ) I attached photos to the conversations on here”

“Very poor condition. Living room furnishings are grim, carpet badly stained. One mattress in such poor condition that the bed could not be used.  Two hand towels for an apartment that supposedly accommodated 6 people, 0 washcloths, no bath mat in second bathroom.  No garage fob. Incorrect wireless address and password.  No remote for the television in the main living area. No pool view. No water supply Wednesday night - Thursday evening.  Called at 6:45 and 7:15 am, response at 9:39; they were not aware of a problem. Told by property manager that the entire building was out at noon.  Called at 3:28 pm for an update, asked for bottled water, hand towels. No response except to say that they didn’t know what was happening. I got a call back in a few minutes saying they would check; again the water was still out and they weren't sure what was happening.  Asked at 4:45 to move and told no. Water came on at 5 pm, again no communication.   I would not recommend ANYONE stay in this apartment.”

“Amazingly comfortable and clean. Just a few issues. First set of directions were not accurate concerning lockbox and combo. Only one key/ fob was given although directions stated another set would be in the unit. A blow dryer was listed as being available in the unit but there wasn’t one. I couldn’t find the trash bins even though I was told they were located near the elevators. The WiFi and password were not correctly listed on the directions.”

“They are slow to respond to emails and text messages. I emailed and texted at 11pm (did not expect an immediate response being so late) and no response at 10:30 am the next morning. I had to call them to get an answer.”