Eagle Property Management

“We enjoyed our stay. We did have trouble with ants in the kitchen and getting trash picked up since there are no bear proof trash to remove trash from the house. The game room was very fun for the kids and having access to the pool was very nice.”

“Checked in at 630. Cleaners were still there even though it was supposed to be ready by 4pm. When we arrived the house was 88 degrees and unbearable for older family members with medical conditions. Tried to reach out to the host and eventually responded that they didn’t have central air or AC. Was told to leave the windows and doors open to have the house cool down. All that did was let a million mesquitos and bugs inside. It might be a great house in the winter but it was tough to be there in a summer month.”

“PLEASE.... and I mean PLEASE do not select to stay at this property. They demand that you provide an additional credit card for incidentals outside of AirBnb. After this, it is then their life mission to charge that credit card. I booked this property and the one next door to it through Airbnb. The one next door is pet friendly. We had a 10 lb hyperallogenic toy poddle staying in the unit next door. My dad accidentally walked the dog into this specific unit to let everyone know dinner was ready on two different nights. The dog was in there for a few minutes each time, and one time he was even carrying the dog. These folks IMMEDIATELY charged my credit card $450 upon realizing. They gave me $250 back after the "checked the unit". I completely understand charging someone if an unauthorized dog was in the unit the entire stay, but this was not remotely the case. To the property owner : you could have elected to waive this charge and did not. I hope you spend the $200 wisely.”

“The retreat was for a mens Bible study group. Over all satisfied however; three or four things stood out. We travel with our own personal chef. So arriving to find food leftover in the stove wasn't the best way to start. Also the small size of the kitchen was shocking. Plumbing issues weren't bad enough to call maintenance yet an issue.”

“Pros: Nice location Good size for big group Well stocked kitchen Nice views Nice landscaping Cons: Pool was greenish/ murky Majority of pool chairs are broken/ unsusable Inadequate job cleaning and then after coming a second time still missed a lot of dirt/ dust etc Very dusty right over food areas”

“The cabin was nice, but the pictures did not match. No instructions in the pool usage and the help desk was not confident in their own answers. The parking was way too tight. The shower head in the bathroom was broken.”

“Wasn’t made aware that there was no AC in the middle of summer, way smaller than the listing made it look, found an empty Tito’s bottle behind a chair, disappointed to say the least. Definitely won’t be revisiting”

“This home is gorgeous! Pictures were true to form! Unfortunatley, the house had no AC. When I messaged RemoteKey I was told to open the windows and it would cool down. Unfortunatley, it took all night to cool down. Each day when I went to bed at 11:00pm the living area and the bedroom were 82-84 degrees! I woke up soaked from sweating. I had to sleep with the windows open all night and the traffic noise from I-70 was horrible! The house did cool down over night to 70-72 but the sun barrels in the windows on the East side and by noon the temp was back to 82-84 even though the outside temp was only 74! Both the traffic noise and the lack of AC (and the impact of no AC) should have been clearly communicated on the Airbnb web page! Also, the wifi was extremely intermitten. We had to keep resetting the router multiple times each day! We missed the only goal in the World Cup final due to the wifi dropping for the tenth time in three days and we could'nt get it reset fast enough!”

“Sadly, our stay at this property was not at all what we expected. The leather couches were very used and extremely uncomfortable. The home was not clean. When we asked that it be cleaned the cleaner claimed to have done so, but there was no evidence of the cleaning having been done. The cleaner had a terrible attitude as well. I think you guys should think about hiring a different cleaner. The refrigerator kept condensation on the outside of the freezer side. I would not recommend this property unless your expectation of clean is very low. The best part was seeing all of the bears. the host tried to be responsive towards the end of our stay but not when we first brought up the issue about the floors being dirty. as in your white socks will turn black.”

“Moonshine Hollow was a great place to stay, but I'm not happy with the lack of communication from management after an incident. First the positives. This cabin was big, clean, quiet, and a few minutes from downtown Gatlinburg. I particularly liked that each room had a king sized bed and soaking tub. The hot tub was nice after a long day out. Check in and out was super easy. Unfortunately, on the day of checkout, my girlfriend cut the bottom of her foot on a nail that was sticking up from the deck. It bled pretty badly and she had to get a tetanus shot. There were a few nails and a board sticking up. I reported this to the main customer service line and requested a callback from management. I wouldn't have mentioned any of this in the review but I never got a call back from management to make things right. And for that reason, my 4 star review is being generous.”