Eagle Property Management

“We enjoyed our stay. We did have trouble with ants in the kitchen and getting trash picked up since there are no bear proof trash to remove trash from the house. The game room was very fun for the kids and having access to the pool was very nice.”

“PLEASE.... and I mean PLEASE do not select to stay at this property. They demand that you provide an additional credit card for incidentals outside of AirBnb. After this, it is then their life mission to charge that credit card. I booked this property and the one next door to it through Airbnb. The one next door is pet friendly. We had a 10 lb hyperallogenic toy poddle staying in the unit next door. My dad accidentally walked the dog into this specific unit to let everyone know dinner was ready on two different nights. The dog was in there for a few minutes each time, and one time he was even carrying the dog. These folks IMMEDIATELY charged my credit card $450 upon realizing. They gave me $250 back after the "checked the unit". I completely understand charging someone if an unauthorized dog was in the unit the entire stay, but this was not remotely the case. To the property owner : you could have elected to waive this charge and did not. I hope you spend the $200 wisely.”

“The retreat was for a mens Bible study group. Over all satisfied however; three or four things stood out. We travel with our own personal chef. So arriving to find food leftover in the stove wasn't the best way to start. Also the small size of the kitchen was shocking. Plumbing issues weren't bad enough to call maintenance yet an issue.”

“Pros: Nice location Good size for big group Well stocked kitchen Nice views Nice landscaping Cons: Pool was greenish/ murky Majority of pool chairs are broken/ unsusable Inadequate job cleaning and then after coming a second time still missed a lot of dirt/ dust etc Very dusty right over food areas”

“The cabin was nice, but the pictures did not match. No instructions in the pool usage and the help desk was not confident in their own answers. The parking was way too tight. The shower head in the bathroom was broken.”

“Overall the place wasn’t bad but it is very outdated and a lot of stuff is broken or falling apart. The floor in the kitchen is lifted and coming up. The transition strips are broken and lifted with nails sticking out of them causing a tripping hazard. They did send someone out but said that the floor would need replaced so they’d have to let the owners know. It is close to the strip and the pool was nice but again very outdated and I don’t feel like it was worth the money paid.”

“Not my favorite”

“Sadly, our stay at this property was not at all what we expected. The leather couches were very used and extremely uncomfortable. The home was not clean. When we asked that it be cleaned the cleaner claimed to have done so, but there was no evidence of the cleaning having been done. The cleaner had a terrible attitude as well. I think you guys should think about hiring a different cleaner. The refrigerator kept condensation on the outside of the freezer side. I would not recommend this property unless your expectation of clean is very low. The best part was seeing all of the bears. the host tried to be responsive towards the end of our stay but not when we first brought up the issue about the floors being dirty. as in your white socks will turn black.”

“Moonshine Hollow was a great place to stay, but I'm not happy with the lack of communication from management after an incident. First the positives. This cabin was big, clean, quiet, and a few minutes from downtown Gatlinburg. I particularly liked that each room had a king sized bed and soaking tub. The hot tub was nice after a long day out. Check in and out was super easy. Unfortunately, on the day of checkout, my girlfriend cut the bottom of her foot on a nail that was sticking up from the deck. It bled pretty badly and she had to get a tetanus shot. There were a few nails and a board sticking up. I reported this to the main customer service line and requested a callback from management. I wouldn't have mentioned any of this in the review but I never got a call back from management to make things right. And for that reason, my 4 star review is being generous.”

“Unfortunately, our stay was very disappointing. The kitchen dishes were dirty and had to be cleaned before use. The mattress in the suite on the kitchen floor was in very poor condition, and the shower door in that suite was broken. The bed linens were dusty and smelled like they had been stored for a long time. The water in the house had a very strong and unpleasant odor. Everyone had to shower holding their nose, and we did not feel comfortable brushing our teeth with tap water, relying on bottled water instead. Both fireplaces were not working, and this was only disclosed after check-in and after the host sent the address 30 minutes late, even though check-in was scheduled for 4:00 PM. We drove almost 700 miles from Orlando expecting to enjoy the cold weather and the fireplace. My feedback may sound harsh, but when you pay over $2,000 for the stay plus $200 in pet fees, it is reasonable to be demanding. These issues significantly affected our New Year’s celebration. Not recomend.”