CoolVacay

“was real great for the family”

“Unit was clean and nice furnishings in living area. Excellent bayfront view. Check in was easy. Somewhat Noisy on the deck as bldg is next to an amusement park/go kart track. Quiet in the unit. Bring your own blow dryers for hair and extra blankets if you think you may need them. I had selected this unit as it came up as pet friendly (selected this filter when looking for a place). The request was accepted for 4 people and a dog. The reminder came about the stay (week before our stay) with a statement that while the bldg is pet friendly this unit was not. I may have missed this statement when I made the initial reservation but I noticed it immediately in the reminder. Don’t think a unit that is not pet friendly should show as an option just because the bldg is nor should the request have been accepted. They offered another unit in the bldg but I had selected the unit I liked. Made other arrangements for my dog.”

“The positive: bay view is beautiful, and the space feels semi-private, which we enjoyed. Overall, the price for the location and view was reasonable. However, there were a few things I wish had been disclosed more clearly. One bedroom with the 2 beds has an additional door that was not shown in the photos or mentioned in the listing. The deadbolt on that door was also broken and could not be locked from the inside, which did not feel very secure. The 2 beds were also different sizes and heights. It would also help if the WiFi information was included in the welcome message or posted in the room, especially for late arrivals, instead of guests having to message the host for it. Also, if you are sensitive to noise, you may want to think twice before booking — the walls and doors are definitely on the thinner side lol. Overall, decent value for the view and location, but a few improvements in transparency, safety, and guest communication would make the stay much better.”

“It okay”

“While this condo has beautiful views and is in a great location, there were several issues with our stay that led us to not recommend this location. The issues we had all occurred after hours (evenings and Sunday) when there was no one at the front desk. This included having to wait for 30-40 minutes for late check-in, neighbors partying all through the night, and getting locked out of our room on the final day. Each time we had to call their answering service which turned out to be little to no help in each scenario. When these issues were brought to the host at the conclusion of the stay the provided excuses for each issue and ultimately said that all issues should have been addressed with the front desk at the time the issues occurred. But remember, there was no front desk staff when the issues occurred… which was the issue. Ultimately this was a frustrating stay and we do not recommend this condo for your stay.”

“check in at 5pm was kinda late and check out at 10am was early felt like I had rush out and lost part of my day due to it”

“Room was dirty, bedding had blood or bodily fluids stains. Pull out couch was covered in dirt, hair and crumbs. Floor was sticky. Bathroom had a mildew odor. Pool and hot tub seems to have not been serviced or maintained in a while. Photos were deceiving. Balcony and ocean view was the highlight”

“Awesome pool. Awesome location. Loud from speedway . Dryer broke”

“The bed makes a sounds when you sit in it. The bathroom looks clean, but the corners all over the room is dirty. The tub wash clogged up. The oven had dirty trays in it do I had to put them in the dish washer before leaving. The furniture is very old and outdated. The table leans and has stains on it. The hall ways always cluttered you could barely walk. The pool was dirty all around it you could see the mold.”

“This was one of the most disturbing experiences our family has ever had. During our stay, a child drowned in the pool. It was absolutely heartbreaking and deeply traumatic to be around. We could no longer use the pool or feel comfortable on the property, yet Airbnb refused any refund and showed zero compassion. Instead, they pointed to “no lifeguard” signs, which felt cold and dismissive given the severity of what happened. The situation was made even worse by the check in process. We were never told this involved a timeshare office. We waited over 20 minutes because Jacey left at check in, and when she returned she was hostile, accused us of lying, and spoke down to us. Completely unprofessional. Between the tragedy, lack of empathy, and disrespectful treatment, this stay was upsetting and unacceptable. Avoid at all costs.”