Manager Review

Castle Resorts (Bamboo Waikiki Hotel)

Castle Resorts (Bamboo Waikiki Hotel)'s guest rating of 4.30 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

MartinMay 2026Honolulu, Hawaii
Couldn't even lock bathroom door, pullout blocked the door. Def doesn't sleep 3
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RushiMay 2026Honolulu, Hawaii
Great place to stay if you want to stay near waikiki beach and enjoy waikiki night life.
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KaylaApril 2026Honolulu, Hawaii
Will always be staying here! was perfect location and the pool/bar area made you feel like you were at a resort. Loved this place!
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MercedesApril 2026Honolulu, Hawaii
We were on the 12th floor and the floor was pretty quiet. Occasionally I heard the elevator ding but I didn’t hear the people next door which is always a good thing. The complaints that I have is they make you clean your own room and take out the garbage cans. They also ask for you to take the sheets and pillow cases off and put them in a pile. I’ve never stayed in a place that requires that. Also, when we arrived, there were no body soap. Hawaii in April is humid! We were swimming, walking around and hiked! We needed to shower but it was hard to since there were no soap. I mentioned it to the front desk but they told me to wait for housekeeping to come later. I asked again later but they said housekeeping was busy… I messaged the owners and they did not respond!!!!! Eventually the 3rd time I asked, the front desk lady came up with a bottle.. if she was able to come up with it, why didn’t the other 2 front desk people offer that too?!
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CohenApril 2026Honolulu, Hawaii
Great place to stay really enjoyed myself
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MomokaApril 2026Honolulu, Hawaii
We could spend great and relaxed time there.
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AstritApril 2026Honolulu, Hawaii
Great location. Bedroom had awesome big beds. Place was perfect for our family of 5. Pool and restaurant downstairs was beautiful.
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KellyApril 2026Honolulu, Hawaii
Absolutely do of stay here it is unhealthy smelly and unsanitary. No upkeep at this very very old unkept hotel. No service
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JamieApril 2026Honolulu, Hawaii
great time
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EmilyMarch 2026Honolulu, Hawaii
The location cannot be beat! It was a 3-block walk to the beach and a surfboard rental only 2 blocks away. The 'hot' tub was never used because it wasn't hot. But we really didn't rent the place to stay at the hotel. We were surfing, hanging out outside and walking around town. There was an issue at check-in with a leak in the bathroom, but no communication about that prior on the app..? We were suggested to upgrade, but it was very late so we decided to stay in the original unit. I would also suggest they get an exterminator. Those tiny German roaches were milling about. But hey, it's a good price!
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