Casiva Vacation Homes

“The rules stated we could keep the air-conditioning at 70. But it was preset at 75 and we had to continually turn it down which would only keep it down to 72 for a few hours at a time. There were no dish towels or washed rags for the kitchen so we had to go to the store and purchase these things. There were not enough bath towels for all of us to use. The dryer was broke when we got there we got a hold of Luis and didn’t hear anything right away, so we eventually pulled it out and fixed it ourselves in order to have a dryer. There were nails coming up out of the floor going down the stairs in a couple of the family members did cut their foot on them. The patio door would only open and shut part of the time it would constantly get hung up and would not work properly. Luis did send someone over to work on it and they said they needed a part and never showed back up that was on the first day we were there.”

“The home is in a great neighborhood with a nice community pool, and the area itself was one of the highlights of our stay. However, there were several issues with the condition and upkeep of the property that impacted our experience. One disappointment was that no pool towels were provided. Since we were flying in for vacation, we didn’t pack our own towels, and when I asked the host about using the house towels for the pool, I was told not to. The home has huge potential, but it doesn’t appear to be well maintained. The smoke detector in the upstairs hallway was missing entirely, leaving exposed wires hanging from the ceiling, and a can light in the same hallway was also hanging down by wires. The bed sheets in my daughter’s room had a large yellow stain, and throughout the home there were noticeable stains and gouges on the walls and baseboards, along with broken door frames and damaged door slides.”

“El departamento súper cómodo y bien equipado, lo único la entrada principal al complejo no teníamos código para acceder directamente, habían presenta un id cada vez que ingresábamos”

“If I can give this place negative stars, i would. Upon arrival, there was a raccoon going through the trash bin which was right infront of the house entrance. Then there were multiple wasp hives at the door entrance. The house has a musky smell. The slide is very unsafe and is actually a hazard since the support leg was broken. The carpet in that kids room is disgusting. When you look at the house initially, it seems clean but after a long day of flying in, grocery shopping and settling in, we found that the beddings were all dirty. There were stains everywhere. The bedsheets had hair and stains that i dont want to know where it came from. Bedframes are dusty. Dead bugs all in the king suite room. If they had truly came and cleaned they would have saw that and sweeped it up. The wifi wasnt listed and the whole house has 0 connection. So wifi was definitely necessary. We expressed this and never received a reply from Luis. We had to find different accomodations at 3am. All 17 people.”

“Loved the flexible check out Pool was small and no remotes for a lot of the rooms Game system hard wear was not there couldn’t play it or charger for remotes . The outlets in game room wasn’t working the dryer wasn’t working so had to go wash our cloths and dry at a laundry Matt . For amount we paid the gas for grill should be included.”

“Didn’t get any answer when I called and text”

“Rentamos 14 dias la casa de Luis, llegamos y nos encontramos con un comedor con 4 sillas para un casa habilitada para 13 personas, la casa señala que incluia parrilla, pero no se podia utilizar no tenia gas, ahi debes sumar otro costo, la licuadora mala, algunos fusibles de luz sueltos y en algunas partes quedabas sin luz, debias ir a moverlos para solucionar esto, nunca en 14 dias obtuvimos internet no existia la internet indicada en bienvenida, Luis jamas intento resolver esto, todos los tv funcionan con roku asi que esta amenidad tampoco se podia usar ya que no habia internet, tuvimos que recurrir a contratar bolsas de internet lo que elevo nuestro costos. Anfitrion pesimo, en 14 dias solo soluciono la licuadora despues de 10 dias ofrecio retirarme y realizar devolucion de los 4 dias restantes, la verdad a esa altura mis costos ya se habian elevado ademas movilizar una familia de 9 con niños tampoco es facil, al final todo lo canalice con airbnb, ya que Luis responde cuando quiere”

“This was a beautiful home, in a very nice area.”

“Pool heater only heated the pool 2 days all other dsys it was cold and heater never came on and we paid extra to heat the pool Disappointed children and young adults. Should refund us it was not working most days except 2. House was always cold no temperature chsnge ever.”

“I am extremely disappointed with my stay. The property was dirty upon arrival, with visible food on counters, floor and dust that clearly hadn't been cleaned in quite some time. To make matters worse, the home does not match the listing photos; the furniture is damaged and missing items in the gameroom. When I reached out to the host to address these issues, their communication was dismissive and lacked any basic understanding of the situation. Maintenance was called just a few minutes into our check in. Stayed up til midnight cleaning bathrooms and trying to wash sheets that were dirty until washer stopped working due to breaker going off . Breaker would go off every time game room was used . Paid for pool heating that was never turned on. We had no access to breaker box until following day due to wifi going off as well. Mattress was filthy. Host takes hours to communicate. Provided date and time stamped images. Horrible experience with a host on Airbnb after years. Reported a claim.”