Casago South

“There were significant issues with our booking, which did not match the listing description provided on Airbnb. Due to these conditions, we were unable to stay and checked out shortly after arrival. Upon arriving, we observed the following issues: Exterior and Entrance: Entrance door & handle were rusted with greenish discoloration. Interior Hygiene: The refrigerator was dirty, the toilet was dirty & tiny insects were emerging from the bathroom sink. View: The bedroom windows facing the ocean were dirty, completely obstructing the view. Amenities: At 3:53 PM (just before the 4:00 PM check-in time), we received a notification that the washing machine was non-functional, they did not give a clear timeline for a replacement. A working washing machine was a primary requirement for our booking. Given these conditions, we contacted Airbnb Customer Support, provided photographic documentation, and vacated the premises within a few hours of check-in. Airbnb has since intervened to assist us.”

“Wonderful home to host a family birthday celebration. The house accommodated 13 adults and 3 children. Dining area and family room were spacious. Close driving distance to stores.”

“The house and pool were amazing! The walk to the beach wasn’t too far and being able to use their buggy’s to carry all our stuff was a plus and having the beach walkway be a handicap ramp was a bonus. We loved the house and the area, lots of places to eat and lots that deliver. It was way better than expected”

“Condo was exactly as advertised. Fair price. Very clean. Great location right on the beach. Very close to anything you might need.”

“Great place! A couple blocks from the beach and in prime Jax Beach area. Pool is phenomenal, worth staying here simply for the pool!”

“Love the beach view from the balcony.Few steps to the beach. Elevator definitely a plus for my elder mom. We came in an 82 degrees apt., The bathroom vent blowing out heat. I reached out on our 2nd day and was able to get a response right away They sent the ac guy in the afternoon but can’t work on it till the following day. We spent 2 nights and 3 days with 81’ apt, unable to sleep good at night. I was given a partial refund.”

“Nothing to say”

“Unfortunately, this Airbnb did not work out for us, and we had to leave shortly after arriving and book another place at our own expense. One concern was safety for our dog. The property is located very close to a busy road, and we were not expecting that based on the listing. If you are traveling with a pet, this is something to keep in mind. Another challenge was the staircase leading to the second-floor. The stairs were very steep, narrow, and enclosed by walls on both sides. They were difficult to navigate with luggage and were also challenging for our dog to climb. There was no photo of the staircase in the listing, so we were unable to evaluate this feature before booking. Had the staircase been shown more clearly, we would not have booked this property because it was not a good fit for our needs. Guests traveling with pets or anyone with mobility concerns may want to carefully consider whether this setup will work for them.”

“Arrived at 4:15 PM, before unloading the vehicles checked the place over including beds. Surprised to find the bedsheets were dirty and had hair on them, then check bathrooms to find hair on the floor like it hadn't been cleaned. At 4:30 PM contacted Casago regarding all the issues such as bedsheets, the bathrooms, a chair in the eat in kitchen had mud prints all over it. While waiting on housekeeping to arrive a spindle on the rail fell out onto the floor and scared all of us. A few of the walls looked like something had been spilled on them. Checked the patio furniture to find that they were in bad shape (paint chipping off - left out in the elements). Someone left the trash bin opened and it was filling up from the rain. The rug in the living room was crumpled up under the sofa. Six (6) hours later received a call that housekeeping was not coming until the next morning. Asked where to sleep and was told to wash the sheets. This house has potential if given some TLC.”

“We stayed at this Casago-managed beach house and were very disappointed. Major issues: -Terrible WiFi that buffered constantly. T-Mobile had zero service for 7 of 9 guests. Kitchen: Only 1 small skillet & 1 quart pot-impossible to cook for more than 2. Missing ziplocks, storage containers, dish rags, spaghetti spoon, meat chopper, ran out of detergent pods, paper towels, trash bags & toilet paper mid-stay. Only 8 heavy stoneware place settings for 12 people, impractical for families with kids. Only 8 tiny bath towels total for 12 guests! We washed them every night & still ran short. No extra hand towels. Master bedroom stayed 80F due to one tiny AC vent & non-working ceiling fan/light. Had to sleep with door open, no privacy. Dryer in adjacent closet made it even worse. Visible black mold in washer & sink. Upstairs shower flooded floor every use. Live cockroach first night (no host response). Only 6 hangers per room. Parking too small for 15-passenger van. Ice maker failed after day 5.”