Casago Arizona

“We had a great overall stay! The house was perfect for our group of 4 adults and 6 children, very clean, and spacious. The pool and spa were amazing once our pool heating issues were resolved and were definitely a highlight! A few areas could use improvement, including clearer instructions and better stocking of essentials like toilet paper, garbage bags, kitchen washcloths, and dish towels. Our biggest challenge was communication with the property management team. Responses often felt automated and repetitive, as though previous messages weren't being reviewed. When we asked about a Keurig, we were told there was a drip coffee maker, but there was also a Keurig on the counter. We were also told there were no pool floats, so we rearranged our luggage to pack our own, only to find floats at the property. More accurate information and personalized communication would have made things much smoother. The home was a great fit for us, and with a few improvements, it could be excellent!!”

“A 40th birthday girls trip that was cozy, quiet & fun. The house was beautiful, the beds comfortable, and the backyard & pool area amazing. I gave 4 stars because I can’t give 4.5 and here’s why 4.5: Listing shows 3pm check-in and we were unable to check-in until 4 originally, and then finally at 3:30pm. After a very long wake up and travel day, we planned on 3pm and were a little disappointed. Also, the water / ice situation was sad. If I could recommend anything: start the ice machine before your guests arrive the day of, and invest in a pitcher for the fridge for cold water. We had to use measuring cups because the water from the tap never cooled down. Also Kleenex would be nice :) Overall: we enjoyed the space & would recommend it to anyone looking for a quiet space for a trip to Scottsdale.”

“The place itself was beautiful, but the surroundings were even more stunning. Everyone seemed friendly, including the neighbors, and the area was incredibly quiet. However, the property management fell short in several areas. They didn’t provide thorough check-in instructions, including how to access the property and check out. Additionally, the Internet was unreliable, and the place was not well-stocked with essential items like soaps, detergent, towels, and bedding linens. Considering the four-day stay, one would expect a well-stocked place. There were no instructions, no maid services, and nothing else to make the stay pleasant. In my opinion, the property management failed miserably.”

“Our stay could have been better if the air conditioning was working properly. It was 100° when we arrived and 80° in the house. The AC was not working for two nights before a technician was able to arrive. I do realize that this could happen unexpectedly, however, I am not happy with the $75 compensation. I feel it should have been more considering we were inconvenience for two nights with warmer than what we would like to have had in the house when it was very hot outside.”

“The main issues with the house were the general lack of maintenance throughout the entire home. From cracked floor tiles, broken light switches, chipped walls, marks on most walls, touchup everywhere, cracked floor moulding, secondary bathtub that drains incredibly slow, leaking shower heads in master bath, lights/water feature not working on pool/sauna, fan in master only works with lights on... All I would recommend would be to have a handyman spend a few days at this house.”

“Very spacious, and I really like the location and the house itself. However, the beds are very uncomfortable, and the amenities could be cleaner. Overall, the place has a lot of potential, but honestly, the beds just suck and made the stay less enjoyable.”

“The master bed (the only one we used) was crappy. Memory foam apparently. We both slept horribly both nights as it felt like we were each rolling inward to the center of the mattress and our arms also both kept falling asleep. By far the absolute worst nights of sleep we've had in many, many Airbnb or VRBO stays. Other than that it was GREAT. The location, the decor, the size, everything was absolutely perfect for our needs.”

“Good location, private, and quiet house. Unfortunately, when we got there, the house was full of mosquitoes and my wife was bit many times. Also, there were stains on furniture, and the bed sheets.”

“If I could give zero stars, I would. We chose this property because it advertised a grill, but it was broken for our entire stay. We reported it immediately and were repeatedly told it would be fixed, but it never was. Instead of enjoying our vacation, we spent our time waiting for updates that led nowhere. Our grilling plans were completely ruined, the food we brought specifically to grill went to waste, and we had to spend extra money eating out. The lack of communication and urgency from the property management made an already frustrating situation even worse. After we checked out, we were accused of damaging a window, a blind that were very hard to open, claims we strongly dispute. If you stay here, take detailed photos and videos of the entire property at check-in and check-out to document its condition. Airbnb reviewed our case and ultimately issued us a 30% refund. Always book with Airbnb they protect your rights thanks for Dennis.”

“I have never written a bad review before, and I am usually incredibly understanding of situations like this. They cancelled on us 3 hours before our check-in time, after several text exchanges throughout the last month. All 3 of us flew in from different states, so we had no backup plan. The reason for cancellation was that apparently their policy is guests below the age of 25 are unable to stay in their rentals. I did not see this on the listing initially, I'm not claiming it wasn't there, but their system did not flag my ID. I respect policies, and if we had even been reached out to a couple days prior, I would be more understanding, but being unwilling to make an exception within 3 hours of our check-in time was extremely disorienting and put a HUGE damper on our trip. The worst part of all is that we were unable to book a replacement because they put a restriction on all of our accounts for suspicion of partying...could not be further from the truth. It was all so disappointing.”