Manager Review

Brightwild

Brightwild's guest rating of 4.71 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

May 2026Key West, Florida
absolutely an amazing house for a great get together with friends. clear instructions and plenty of space to have a nice gathering. well heated pool and amazing view from the balcony gives it another plus. if you are looking to gather with a large group book you won't be disappointed.
airbnb
May 2026Key West, Florida
We had a great stay and really enjoyed the property. The home was very clean, well-maintained, and exactly as described. The host was extremely responsive and made the entire experience smooth from start to finish. We especially appreciated the accommodating check-in process and would gladly stay here again.
airbnb
May 2026Key West, Florida
Great location, stylish, comfortable, and a communicative host
airbnb
May 2026Key West, Florida
We had an amazing stay at this Key West home! The house was beautiful and my family had the greatest time together. The backyard was absolutely perfect for our family get-together.. exactly the kind of space we were hoping for, we loved everything about the house. Highly recommend!
airbnb
May 2026Key West, Florida
loved staying here, great spot for key West
airbnb
May 2026Key West, Florida
Our house and stay with Brightwild couldn’t have been any better. Great house, great communication, responsive and helpful, etc. Best group to rent through in Key West and I cannot recommend them enough.
airbnb
EricMay 2026Key West, Florida
My review would have been 4 or 5 stars except that I was not prepared for the Grand Maloney Hotel not being a Hotel but rather an AirBnB. Pros: Location, Location, Location easy walks to everything you want in Key West Clean the rooms Bed and Pillows were comfortable. Cons: No secure place to store luggage No water or ice available No way to get a clean towel housekeeping did not come during our stay. The "pool" is a hot tub. I don't mind the size but why have the heat on in Florida in the Summer? Overall, yes, I could see staying there again but I would be prepared for the fact that this hotel is an AirBnB not a hotel.
airbnb
BryonMay 2026Tampa, Florida
Had to stay two nights with no hot water. Advised management there was a problem. They sent “maintenance” that said “you have to let water run longer” before heats. Two days of cold showers. Horrible.
airbnb
AllyMay 2026Tampa, Florida
This was an extremely disappointing experience. The listing was clearly advertised as a 3-bedroom property, but when we arrived at 10 PM for check-in, we discovered it only had 2 bedrooms. I then spent over 30 minutes on the phone with the host/property management being repeatedly told it was “always advertised as a 2-bedroom,” despite the fact that I had photo and video proof showing the listing advertised 3 bedrooms. Because we were traveling with a group and could not make the sleeping arrangements work, I had to urgently book an additional hotel room in Hyde Park at my own expense, which cost over $600 for two nights. I simply requested reimbursement for the unexpected cost caused by the inaccurate listing, but instead they refused and only offered a 30% refund. What made the experience worse was the way the situation was handled. Rather than taking accountability for the misleading listing, communication became defensive and unhelpful, and I was even threatened with being reported
airbnb
GaloMay 2026Key West, Florida
It takes some nerve to charge over $300 a night for this place. Fortunately, we only paid for one night, and that was enough. First off, check-out at 4 p.m. is way too late. The password to get in didn’t work, it was sweltering hot, we wanted to rest, and we couldn’t get in. After a lot of effort and trying other passwords, we finally got in, only to realize that the TV didn’t work. There was no privacy; the curtains don’t cover all the windows, so any weirdo on the street can see everything going on inside. The Wi-Fi is terrible, the air conditioner is way too loud, the water flows very, very slowly, and it takes forever for the hot water to come on. Anyway, thank goodness it was only one night. It’s outrageous to charge more than $300 USD
airbnb

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