Brightwild

“House was clean just what the pics showed. Pool, marina nice with watching boats come in and out. Negatives:Terrible WiFi. Could not watch TV without all the buffering that kept happening. Location getting to property was not so nice. Was quiet once you reached house. Not as convenient as we would have liked. Master bed was super noisy when you moved. No water pressure in bathroom.”

“The response to communications was a bit lacking. A few issues were not resolved. Considering we booked this house for two weeks, I would have expected them to be more proactive to the issues we had and ensuring we had a satisfactory rectification. Although the pool was screened in, it consistently had small bugs... even after the professional pool cleaners, or if we cleaned it regularly, within 2-3 hours there were so many small bugs within the pool, our daughters were not comfortable swimming in the pool with all of the bugs. When renting a place, the response and rectification to any issue(s) is a critical aspect to determine a rating of 4 vs 5 star. Overall the house is beautiful and in a great location.”

“My review would have been 4 or 5 stars except that I was not prepared for the Grand Maloney Hotel not being a Hotel but rather an AirBnB. Pros: Location, Location, Location easy walks to everything you want in Key West Clean the rooms Bed and Pillows were comfortable. Cons: No secure place to store luggage No water or ice available No way to get a clean towel housekeeping did not come during our stay. The "pool" is a hot tub. I don't mind the size but why have the heat on in Florida in the Summer? Overall, yes, I could see staying there again but I would be prepared for the fact that this hotel is an AirBnB not a hotel.”

“Had to stay two nights with no hot water. Advised management there was a problem. They sent “maintenance” that said “you have to let water run longer” before heats. Two days of cold showers. Horrible.”

“This was an extremely disappointing experience. The listing was clearly advertised as a 3-bedroom property, but when we arrived at 10 PM for check-in, we discovered it only had 2 bedrooms. I then spent over 30 minutes on the phone with the host/property management being repeatedly told it was “always advertised as a 2-bedroom,” despite the fact that I had photo and video proof showing the listing advertised 3 bedrooms. Because we were traveling with a group and could not make the sleeping arrangements work, I had to urgently book an additional hotel room in Hyde Park at my own expense, which cost over $600 for two nights. I simply requested reimbursement for the unexpected cost caused by the inaccurate listing, but instead they refused and only offered a 30% refund. What made the experience worse was the way the situation was handled. Rather than taking accountability for the misleading listing, communication became defensive and unhelpful, and I was even threatened with being reported”

“It takes some nerve to charge over $300 a night for this place. Fortunately, we only paid for one night, and that was enough. First off, check-out at 4 p.m. is way too late. The password to get in didn’t work, it was sweltering hot, we wanted to rest, and we couldn’t get in. After a lot of effort and trying other passwords, we finally got in, only to realize that the TV didn’t work. There was no privacy; the curtains don’t cover all the windows, so any weirdo on the street can see everything going on inside. The Wi-Fi is terrible, the air conditioner is way too loud, the water flows very, very slowly, and it takes forever for the hot water to come on. Anyway, thank goodness it was only one night. It’s outrageous to charge more than $300 USD”

“Fine but expected more for the price point - including hot water.”

“Greta location, nice place. But pool and spa heater not working and no effort to make sure it was fixed for our enjoyment. Otherwise, the place was as advertised.”

“Cookware-no frying pan , pots were dirty with caked on food and glasses not the cleanest. Grass was uncut and very high in front and back yard so my small dog had issues walking in it. Had a problem with access of Netflix due to prior tenant account being left logged in. One of the fans did not work. Shower/tub in main bathroom is very slippery and needs attention before someone is injured.”

“Unfortunately, we booked this place only to find out when we got to town. The company had double booked this unit and currently somebody was staying in it and we got check-in instructions with door code. After arriving in Daytona at 9 o’clock at night I got a phone call to tell me they accidentally booked an occupied unit. Luckily I was able to find a house close by then I was charged for the room and had to dispute it with my bank. would not recommend using this company”