Birdy Vacation Rentals

“Overall Rating: 2/5 Stars Title: Great location, but serious management issues and poor attention to detail for $500/night Pros: Convenience: Fantastic location with easy, quick access to town. Interior Furnishings: Modern, well-appointed decor with comfortable furniture. Cons: While the interior look and location were great, our experience was heavily impacted by last-minute management cancellation of our reservation and a lack of basic maintenance and amenities. Outside was unusable due to bird dropping all over furniture and dirt from construction next door. For $500 a night, we expected a much higher standard.”

“Great place, enjoyed our stay, excellent hosts, they answered our questions promptly, clean environment, WiFi info is different from what’s listed on the site, wall dispensers are old and not dispensing, and our apartment was upstairs which I did not realize from the beginning and this limited my elderly mom’s mobility significantly, otherwise great place, I’ll stay here again :)”

“This house was nice, with extra monitors plus mouse and keyboard options were a nice touch. Overall, nice stay! Quite a bit of road /hwy sound that I was surprised abt but not intolerable. They send an extra note w/ breakdown of fees if you stain any towel/bedding and all towels are white. I ended up buying a few hand towels of my own as I was scared they were just setting me up to charge me, lol. I also wasn’t appreciative when they sent a message in the portal that they were sending a technician to change the door lock battery and change the AC filter? That seemed really odd as nothing was mentioned by us and that should have been taken care of before we arrived. I dbl checked Airbnb policy and asked them to wait until we left and they did not argue and agreed to wait. Neighbors dogs came through fence and kept barking at us in the house. PM offered to send someone, we told them we fixed it but wanted info known. Next day, a tech shows up to fix and mentions lock and AC. Told him no.”

“The bedrooms and bathrooms are very spacious. There were several things that I did not feel were up to the standard I would expect for the price we paid. Upon arrival, there was a significant amount of bird droppings on the front porch and chairs, as well as on the back patio around the hot tub. We texted about it and were told housekeeping would be notified, we never saw anyone come during our stay. The hot tub also felt slimy and did not seem as clean or well maintained as we would have expected. The kitchen was lacking enough cooking utensils, pots, and pans for guests who actually want to prepare meals, and the washcloths were quite dingy and could use replacing. There is a lot to like about this property, especially the spacious rooms, beautiful furnishings, and overall design. With more attention to cleanliness, outdoor upkeep, kitchen supplies, and linens, this could be a wonderful property. For the price point, however, I expected these details to be better addressed.”

“When we arrived we noticed there was no hot water. A technician came out and let us know they did not have the part to fix it immediately and would have to come back. Birdy did not offer us any additional accommodations the first night without hot water. The 2nd day I had to reach out to see what the update on fixing the situation was. There was never anyone reaching out on behalf of the company to check in. I had to keep asking. Someone finally came to fix the hot water issue on our last day. In addition it was dusty. The cleaning company was still “cleaning” when we arrived during our arrival time. We had a major bug problem inside the residence. After checking out, we left an item and reached out to see if they found it. They said they did and could ship it. It has been over a week and a half and they still have not shipped it or provided any additional information. While the property could be nice they have a lot to work on!”

“Pros: place was in a peaceful location, the beds were comfortable and the house was as described. The bathrooms were clean and there were games you could play if you wanted. For the price, it was okay. Cons: the place could’ve been cleaner overall. The backyard fence was broken to where the neighbors could see into the backyard and vise versa, chairs in backyard were flipped over upon arrival and the grill was not usable. The extra comforter had old stains on it. The washer drain and spin cycle didn’t work. I seen in a previous review that the dishwasher was broken and it is still broken with food stains and old water inside of it. Nothing interrupted our stay and we still enjoyed it but the house needs to be taken care of a bit more.”

“We booked this place last minute for travel plan changes. When we booked it said we could check in an hour later so we assumed they needed to get it ready. We got there and the AC hadn’t been turned on so it was warm but also the AC didn’t work properly and took all night to cool down. The bathroom had hair on the floor when we got there. The toilet paper holder was also missing from the wall, and toilet paper was way in the corner on a table not able to reach from toilet. Had to drag the table closer to the toilet to have accessible toilet paper. The sink in the bathroom had a bad faucet fitting so it sprayed everywhere when using. The outside patio had bird poop all over chairs so not usable. The pictures of the place look beautiful and make it look well taken care of but there are a lot of cosmetic things that need fixing/cleaning/updating. Thankfully since it was last minute booking it was a little cheaper but it was still way overpriced for what you got.”

“Communication needs improvement”

“Wrote their own cancellation policy which was confusing and deceptive. You should not be able to write and make up your own policy which goes along the lines of "you get back 50% of the unused days, beyond 24 hours after you cancel". This leaves the impression that you can actually stay for that first 24 hours, but no, they keep 66% of the money paid for a 5 day stay and give you NOTHING, you must vacate immediately. Why would I ever enter the property, cancel, and accept that? On top of that, they had a change policy which stated changes could be made until April 4. But then when I tried to change it and make a change effective April 1 or 2 or 3, all of them indicated those days weren't available to make changes. But you don't find that out until after you've booked with them. Very shady keeping almost $600 and letting me have nothing in return. Oh, and the security gate is broken. Anyone can just walk onto the property at any time. Not a good thing in this neighborhood.”

“I have never left a negative review before, but I feel I must warn future travelers about this place. Despite the good reviews I saw, the reality was a complete disaster. The apartment was in an unacceptable state and clearly had not been cleaned properly before our arrival. In addition to that, both the AC and the refrigerator were extremely loud, making it impossible to sleep properly. Even the blankets had a terrible stench. The worst part, however, was the lack of communication and resolution. We spent an entire morning waiting for a solution that never came. Because we needed a guaranteed and safe place to sleep for the remainder of our trip, we had no choice but to involve Airbnb support and cancel the reservation. It is very frustrating to have your travel plans ruined by a host who doesn't prioritize basic hospitality standards. I would not recommend staying here if you are looking for a reliable or clean accommodation.”