Abode Nashville

“They moved our apartment last minute. We were supposed to have a balcony and then moved to an apartment without a balcony. Otherwise location was great. A few blocks from reading terminal and clean.”

“I was really looking forward to staying here given its great location to downtown. After I booked my stay, I had to fill out additional information and sign a rental agreement — which was easy. Unfortunately, I had to pay $50 extra for an early check-in at 2pm. Once I arrived, the lock’s passcode didn’t work and I had to chat with some voice AI until it finally forwarded me to a human (and of course I had to completely re-explain the situation). The place is furnished with the cheapest Wayfair furniture you could imagine. The mattress is essentially on the floor because of how low the bed frame is. The bathroom closet door came off its hinges when trying to open it. The straw that broke the camel’s back was that there was a full blown wedding reception taking place right outside my door until midnight — despite “strict quiet hours” from 10p until 8a in their instructions. The location was great, but the entire experience was horrendous and not worth the $500+ I paid for two nights.”

“HVAC system was broken and I arrived to a bed COVERED in dead mosquitos that had been blown out of the window unit that was just installed. Lobby smelled extremely strong and sour. Also when I arrived to my unit there was dirty towels on the floor. I admittedly didn’t reach out bc I was so busy and i just cleaned the linens myself later in the evening. So partially my fault. But not a great experience and so weirdly expensive for what it is.”

“We got off to a rough start due to confusing parking instructions (upper vs lower vs garage). After a few frustrating communications, we were able to park in valet (for more $ than I expected). First thing we noticed upon entering, the dust bunnies that blew around when we opened the door. The air was stale and didn’t have a freshly cleaned smell. It was clean though. Bathroom needs new bathtub - stained and scratches. Hairs in the tub and on some of the linens. The walls in the bathroom needed an obvious wipe down as hair was stuck to it (like from blow drying and hairspray ). Coffee was provided. I don’t mind doing the pour over coffee but some brief description of instructions would have been helpful. Luckily, many coffee shops nearby. The lobby offered a Keurig machine but it was out of order both mornings of our stay . I’m weary of Air B&B that are managed by a third party. This particular management company is out of LA . I’m not sure they have ever even been to building!”

“We are seasoned travelers, have rented thru Airbnb many many times in Europe and US. A family member is a highly rated superhost w multiple properties. We understand the challenges. But an hour on phone at 8 pm as “#1 in the queue” and the AI “Rachel” to get a working door code is not ok. Same next day to get a working coffee pot. The furniture is thrift store. The “ full kitchen perfectly stocked for a chef’s delight” has a blender and a few pots. No toaster. Missing pour over pot. Three mismatched wine glasses. The naked bulb floor lamp in the bedroom either has to be unplugged or unscrew the bulb. The “ White Noise machine for light sleepers” is a dusty stand fan. On the pro side, the cleaning was great. And the windows minimized the noise from the freight trains going by and the Amtrak station directly adjoining. Parking is $35 + Even at the “discounted” rate offered last minute we could have stayed at the Sheraton at Station Square for $80 more. And will do so next time.”

“I will never book any property run by Abode again. They send you a 5-6 page questionnaire which requires a ton of personal information. They said they had to get the info for my kid. my KID. The instructions they send are both needlessly long and outdated (they sent me the wrong door code and we couldn't get into the building). Their chat response is typically good, but if you call their 24 hour line (because you can't get in) you get a useless AI on the line. The apt parking is expensive ($75 for two nights), there were stains on the bedsheets, they put out creamer packs for the coffee which were spoiled, and they had an ANT INFESTATION. Ants in the beds, biting us in the night, and we woke up on the second morning to our bags over run by ants. The only reason they don't nothing but one star on everything is because the people working at the building were incredibly nice and kind. So stay at the building, but avoid Abode and avoid this listing at all costs. Awful experience.”

“Good location, but the pictures didn’t match the apartment. When driving down to the location, the area is beautiful with nice condos and apartments, but when you get to this unit, it is gated and looks like it doesn’t belong. Smelly, not very clean floor, not enough kitchen supplies to cook an actual meal! The outside of the apartment is dirty and had trash in the parking lot. My husband wouldn’t sit on the couch until I put sheets down over it. Plus I left my pillow and have texted her, but she won’t reply.”

“the check in procedure is lengthy and annoying. TV didn’t work. parking is only if available not 100%. faucet leaked so loud and annoying. place is well lived in and needs cleaning and painting. the bathroom was gross and had hair in the bathroom:( host never fixed any issues. i would not return or recommend.”

“i’m honestly really disappointed with this airbnb and the customer service from their team. there were additional charges and conditions added to my stay after booking was completed and paid for. the communication was not good in my opinion. we were not sent the check in information until 9pm when checkin was supposed to be at 4 even after voicing at we were outside in the rain. after we finally received the code to get in we drove for over an hour to find parking and ended up having no choice but to pay $45 in a parking lot which wasn’t mentioned at all by the host. i also would not book this air bnb if you have a week stomach as soon as we opened the door we were greeted with a huge pile of boxes and cleaning products along with a horrible smell throughout the building it honestly smelled like something was dead !!!”

“When we arrived we were told we could go in but we waited an hour just to get in when we were all tired. Service was terrible since they kept texting us to open it when it wouldn’t and wouldn’t even answer any calls. When we finally got in it was pretty good. Was lacking some things like normal games and the soap and shampoo was basically out. Also the window in the shower had mold around it. It was pretty small for the price. Overall I would pass even though some how others got great service.”