88 Vacation Homes

“We booked the property for the pool . Not only did it not work , they told us not to swim in it. They said they would have maintenance come fix it but they never did. The maintenance guy told us he gave them a price to replace the pool pump for our stay but they decided to go a different direction. Was also very dusty on air return vents throughout house.”

“Wonderful huge house for a big group. The themes rooms and attached bathrooms to most of them were so wonderful! However, the host could do a better job of providing excess supplies for the guests. 1 towel per person is not enough when there are also not enough pool towels to go around. No washcloths provided. Not enough toilet paper or paper towels. And no kitchen staples like salt and pepper or oil, so plan ahead.”

“The host’s communication was prompt, but the response time to resolving the issues was inadequate. During our five-day stay, our problems were not addressed until the fourth day, which was disappointing. Overall, the property was satisfactory, but the value for money was not met. I anticipated better service. Notably, the upstairs remotes lacked batteries, the rug in the living room frequently shifted, causing tripping hazards, and my toes sustained a tear from an exposed nail on the threshold of the upstairs bedroom flooring. Wi-Fi connectivity was intermittent throughout our stay, which is beyond their control, so I understand. I believe this may have contributed to the front door’s inability to lock properly. Consequently, we had to leave our door unlocked, hoping for the best. Additionally, the movie theater screen did not align with the wall guides. Regarding the location and amenities, the resort offered a roof over our heads but would not book again personally for our group.”

“Our stay started off well, but the last night completely changed our experience. We initially saw one baby roach and didn't think much of it. However, the night before checkout, roaches started appearing throughout the house, including one that came out of my daughter's shoe. We spent the evening finding and photographing multiple roaches and had to move all of our luggage to the car to avoid bringing them home. The host responded quickly that night and said pest control and management would prioritize the issue, but it's now been several days since checkout and we've received no follow-up or resolution. We also found that the upstairs bedrooms had little to no air conditioning, and the fan in the closet suggested this was a known issue. Had it not been for the roaches and AC problems, we would have recommended this stay. Unfortunately, we cannot recommend it to other families.”

“Review of Our Stay The home itself was very spacious and comfortable, which was great for our group of 16. We had plenty of room, and the layout made it easy for everyone to enjoy the space. Unfortunately, several issues affected our stay. We encountered roaches early in the trip. The company did send someone out to spray, but the problem continued throughout our stay, which was frustrating and concerning. The pool light also didn’t work for most of the trip. With children who wanted to swim at night, this was a big disappointment and limited how much we could enjoy the pool. On top of that, the community experienced a loss of water pressure and a boil-water advisory. The hosting company never reached out to check on us or alert us about what was happening. We had to learn about it from someone else, which is unacceptable when you have 16 people needing to shower and rely on safe water. Overall, while the home itself was spacious and nice, the ongoing maintenance issues, lack of c”

“I would not recommend this Airbnb to anyone. From the moment we arrived, there were several issues that made our stay disappointing. First, there was broken glass scattered along the walkway leading to the front door. My dog almost stepped on it, which was a serious safety hazard. Next, the trash bin by the entrance had a strong, unpleasant odor that was noticeable as soon as we got out of the car. When we entered the home, we noticed that the door trim was missing, leaving gaps where insects and bugs could easily get inside. The dishwasher was extremely dirty and appeared as though it had not been cleaned before our arrival. Additionally, the mattresses had noticeable yellow stains, which made them appear unsanitary. Overall, the property is old, worn down, and not well maintained. It did not meet the standards we expected based on the listing, and I do not believe it is worth renting. I have photos documenting all of these issues.”

“There was so many inconveniences during our check in/stay!!”

“Contacted them about the game room and they had very bad communication and the game room door was locked for the 2days out of the 4days we were there i also reached out multiple times about it. also woke up w a lil bug next to me.”

“This stay was very disappointing. At first glance, the home appeared clean, but that quickly changed when it was time for bed. When we pulled back the sheets, there was hair and the bedding was clearly unclean. All of towels provided were damp, and there were no washcloths available. I have small children, so this was a major inconvenience. I had to leave and go to my mother’s house just to get clean towels and washcloths. Overall, this experience was unacceptable and did not meet basic cleanliness standards.”

“Overall, everything went smoothly with the booking process and communication prior to arrival. Unfortunately, our experience changed at check-in. When we arrived at the house late in the evening, there was no running water. We were informed that the water bill had not been paid and the service could not be reconnected that night and the would take care of it the morning after. With six babies already asleep and the hour being quite late, relocating wasn’t a realistic option for us. We asked the host if they could arrange nearby hotel accommodations so at least the babies (and adults) could shower and have access to water, but this was declined. We were essentially left to figure things out on our own, as no immediate solution was provided. As compensation, we were offered complimentary pool heating. However, temperatures were around 16°C (about 60°F) that weekend, so this wasn’t particularly useful or comparable to the inconvenience of having no water.”