88 Vacation Homes

“Unfortunately, this property did not meet our expectations. The home appeared to be poorly maintained, with dirty rugs, carpets, and walls throughout. The pool area had loose bricks, and the jacuzzi was not working during our stay, which was disappointing given the amenities advertised. While the management team was responsive to our messages, we did not feel our concerns were taken seriously. No accommodations or efforts were made to address the issues or improve our experience despite the problems we encountered. Overall, the property needs better upkeep and attention to detail. Based on our experience, it did not provide the level of cleanliness, maintenance, or guest service we expected.”

“Great house and plenty of room for our group retreat. Two fridges and two dishwashers are nice. The only concern I had was that the checkin door code was only given to me two minutes prior to my checkin time.”

“There was so many inconveniences during our check in/stay!!”

“Contacted them about the game room and they had very bad communication and the game room door was locked for the 2days out of the 4days we were there i also reached out multiple times about it. also woke up w a lil bug next to me.”

“The place was very dirty when we got there. Almost all the door frames had dust on top of them, cob webs in corner that were noticeable to the naked eye, grease on lights above stove that had bugs stuck in them that we ended up having to take care of, a chicken nugget was left behind the TV stand that we have no idea how long was there, and garbage was left outside in the trash bin and was never taken care of upon our arrival and was never taken care of while we were there. We ended up having to cancel our stay because there was a shooting a block away from the Airbnb and the cleanliness of the Airbnb just turned us away as well. The host wasn’t willing to give us any money back and only offered to send somebody in to clean and we were not willing to have someone come in as we weren’t comfortable because all of our belongings were inside and we didn’t wanna have to leave the Airbnb for more time and thought it should have been done right the first time. Would not recommended this place”

“This place was just okay. The bathroom shower heads had mold/mildew which was yucky and the water smelled horribly. The garbage cans were full which left us barely any room to take out our trash. The security gave us a hard time so if you have a van that’s tall, beware they won’t let you in. Overall it was just okay. Hosts were responsive and the kitchen was fully stocked which was helpful. Not enough towels were left either.”

“This stay was very disappointing. At first glance, the home appeared clean, but that quickly changed when it was time for bed. When we pulled back the sheets, there was hair and the bedding was clearly unclean. All of towels provided were damp, and there were no washcloths available. I have small children, so this was a major inconvenience. I had to leave and go to my mother’s house just to get clean towels and washcloths. Overall, this experience was unacceptable and did not meet basic cleanliness standards.”

“Had a terrible time getting into the gated community. Said we had no reservation and needed a QR code the host didn’t provide until we called. The guard also would not let in our other guests even with the code. Then the code to the house was incorrect and had to wait for a new one. First night jets to the hot tub didn’t work. They corrected next day but then it only blew out ice cold water the whole time so couldn’t use it. Considering the weather was cooler we wanted a house with a hot tub so that was disappointing. They wouldn’t refund the extra money we paid for the heat. Over all the house was very nice though, clean and big. It accommodated all our guests. We were pleased with the house itself. The resort wasn’t as expected and very expensive for food and drinks there. I enjoyed the house and we did make the best of everything however due to the gated community and how hard it was to get in we wouldn’t stay there again. If the house were somewhere else then totally would.”

“House is just as the photos. Clean. Very limited on towels, no hand towels or washcloths. I would recommend more blankets as well. The checkin process was unclear, my QR code didn’t work had to go to main gate, then back to our entrance. It’s a gated community which has its pros and cons… like my DoorDash and uber drivers had major difficulty! Other than that I would stay here again.”

“Overall, everything went smoothly with the booking process and communication prior to arrival. Unfortunately, our experience changed at check-in. When we arrived at the house late in the evening, there was no running water. We were informed that the water bill had not been paid and the service could not be reconnected that night and the would take care of it the morning after. With six babies already asleep and the hour being quite late, relocating wasn’t a realistic option for us. We asked the host if they could arrange nearby hotel accommodations so at least the babies (and adults) could shower and have access to water, but this was declined. We were essentially left to figure things out on our own, as no immediate solution was provided. As compensation, we were offered complimentary pool heating. However, temperatures were around 16°C (about 60°F) that weekend, so this wasn’t particularly useful or comparable to the inconvenience of having no water.”