Stay Heirloom reviews in Savannah, Georgia

“Overall the house was clean. However the photos did not match the interior or furnishings. We had a big problem with the spa it would not heat up and never got fixed the 5 days that we were there. We expected 2 queen beds on the 3rd floor but there were 3 full size beds instead this caused somewhat of an uncomfortable situation. The shower on the 3rd floor had barely a trickle of water and forced guests to have go on the 2nd floor to shower.”

“Great place with great facilities (except no microwave). Plus great location for touring and dining in Savannah Historic District.”

“Our trip to Savannah, including our stay in this house, was enjoyable. However, I reached out when we booked to make sure the issues mentioned in other reviews about the back deck and hot tub had been addressed. I was assured all was in good order. There were some minor maintenance issues in the house itself, but as mentioned in previous reviews, the back looks NOTHING like the five photos plus the photo used for the profile picture. There are zero plants, the sofa cushion is torn to shreds, and the hot tub cover is in bad disrepair. We didn't bother trying the hot tub. It would not have been as big of an issue had I not been reassured that everything was good. Plus, when I brought up the misleading photos and false reassurance, plus the minor maintenance issues, I got a stock AI response thanking me for bringing this to their attention. Unimpressed.”

“The house was beautiful inside.”

“We had asked Jay for earlier check-in and we were granted that no extra charge. It was a rainy weekend and the house had a musky smell throughout. All towels even folded we damp. I understand we were pretty in 3 hours early. Upon arrival and entering our house, the air-conditioning for the 2 upper levels was Not working. Jay was very responsive and was sending someone over. We went on with our already plans, but by 9pm our air-conditioning was functioning well. Very responsive. I'm sorry I had to give this BEAUTIFUL old home a 4 start rating. But I had 4 other woman who stayed as well, and we just had to be honest about everyone's experience. Thank you Jay!!”