Magic Box Vacation in Kissimmee, Florida

“The house was very nice and well put together unfortunately while at our stay , there was roaches they did send someone out to spray but they sprayed roach spray which only kept the roaches away for a while . We couldn’t figure out the washer to wash any of our clothes .”

“The house is nice could use a little TLC. The tvs in the bedrooms are small. The “Gameroom” had no working games. I loved that the kitchen was fully equipped I would stay again”

“Our stay at Sonoma Resort in Kissimmee started off nice, but several issues made it disappointing. The first night, a bathtub wouldn’t drain and the refrigerator wouldn’t fully close, causing food to not stay cold. By day two, the fridge was leaking and the freezer wasn’t working. Maintenance came but did not fix the issue. By the third night, bed bugs were found in one bedroom. An exterminator was sent, and pool heating was provided, though we feel that should have been included given the $3,200 cost. There were also cleanliness concerns like dirty walls, doors, and poor shower grout. Later, we noticed signs of bed bugs in the theater room as well but chose not to report it since we were leaving. Overall, the property has potential, but the issues impacted our stay.”

“The house was adequate for our needs, plenty of space for 6 people. However, it really didn’t have that “we care” attitude I’ve seen elsewhere. For instance, the wall clock in the kitchen was stopped at 2:20 pm when we got there, a simple matter of changing a battery. Also (and this was scary), the sliding glass door from the pool to the house wouldn’t lock. We had three strong men and none of them could get it locked…. We ran out of toilet paper during our stay and had to run out and buy more on Easter Sunday which took time from Disney World. I realize the brochure said we would be provided a starter supply only, but there were 6 of us for 3 1/2 days, and all we got were the partial that was on the roll. At least give us a spare per bathroom or give us a fresh roll! I had a question when we first checked in; Diogo was very pleasant when he replied, but it took him almost a full day (21 hours) to get back to me. We would not recommend this Airbnb to others.”

“I arrived to this location around 10pm Thursday night, entering the home, there were broken blinds in multiple rooms, the pans and pots were really out dated. Light fixtures didn’t work, some bathrooms water did not work and on top of this we saw roaches. The communication with Magic Box and myself was bad. I have got rental properties many times from Air bnb and sometimes going on a trip you might forget a few essential things, so I always just get an Amazon order sent to the home I am staying in. Magic Box failed to tell me that packages will not be delivered right to the door but to the community where they will charge you $10 fee for every package you received. When I called customer service about the communication and that this is something that should be In detail, customer was super rude and did not care about my issues.”