Vista Cay Resort Direct

“We had a great stay! The location was excellent, especially being so close to Universal Studios, which made getting around very convenient. The only downside was the internet service, which could definitely use some improvement. Other than that, we enjoyed our stay and appreciated the convenient location. We would definitely consider staying here again!”

“Location was great, but that’s really it. The airbnb itself was dirty. We found a ketchup packet on the floor along with crumbs, hair, and dust everywhere. A dirty hat was left in the couch. Hair was on our bed. No hand soap in the bathrooms.”

“Condo was as advertised, however, housekeeping was underwhelming. Management was responsive and the location is excellent.”

“We enjoyed our stay and its location. We had difficulties with the main bedroom tv/remotes and couldn’t find any laundry detergent but overall had a good time & the place is as advertised. Would stay again.”

“The location is perfect for an Epic Universal visit, and the shopping center adjacent has Publix and several eateries. The unit it self is satisfactory however the floor in the living room is all scratched up, assuming from people moving furniture and the coffee cups and coffee maker were not the cleanest. Limited supplies are provided, one dishwasher packet for a week long stay, we could have requested more however I was on vacation and not looking to request/wait for more. We have stayed at this resort three times previously and we love the location, this time the neighbors were loud and we ended up sleeping in the third bedroom due to the loud music, just a note as this may not be present for every stay. Security was called and I am assuming checked on it but we never stayed back in the mater bedroom. Stay was adequate and served it's purpose.”

“Cuando hay una emergencia médica para los huéspedes y no pueden viajar las políticas de cobro deberían ser basadas en humanidad jamás el anfitrión planteó devolver las noches no utilizadas nuestra hija tuvo que entrar a pabellón previo el viaje y el anfitrión nos robó literal el dinero de toda la semana a pesar de que cancelamos la reserva con tiempo solo nos reintegraron dos días de 8 totalmente inadecuado hacer uso de un dinero aprovechándose de la emergencia de salud de un huésped no es un juego la vida lamento la ineptitud para ayudarnos a resolver nuestra situación”

“The only reason I did not provide a 5 star review is because of the lack of kitchen ware. They only had 2 bowls! Yet, the place sleeps 6 people.. There was not enough cooking utensils or pots. Location was amazing and the pool was great too!”

“Perfect if you are a family/group going to Epic. Spacious! Limited cooking pots and pans. Ok for simple meals. Floors could have been cleaner (we were barefoot and feet got dirty fast). We also left a wall plug and waiting for housekeeping to contact us after two calls. We would stay there again for the convenience to Epic.”

“I will start with the positives. 1. Very clean and no bugs 2. Very comfortable beds The negatives: 1. highly variable staff at front host desk. some are very helpful while others are rude and dismissive 2. wifi didn't work for our entire stay and then they scheduled the Cable company technicians to come at 8am on the day that we check out at 10am. 3. poor communication and follow through. I called and messaged them to not send the technician, as I have two tween girls who would be showering at that time and technicians arrived anyways. Even though the staff sent a message confirming that the techs would'nt come 4. keypad continually malfunctioned therefore we needed to call the host desk everytime we needed to get in or out of our unit. So after a 9hr day at Disney when you are exhausted and only want to collapse, we had to stand and wait outside our door to be let in by staff that at times seemed annoyed we were calling. 5. offered a very small refund to not leave bad review”

“We had a cheer competition and stayed here for 3 nights. The location was great but the place was not very clean. The dressers and night stands were covered in dust and my two year old found dried up dog feces under the dining room table. I brought it up with the Host but i got nothing but a small apology. Not even an offer to come clean and sanitize the floor where the dog feces were found. I did get a $50 refund through air bnb after i brought up the issue with them but i was extremely disappointed how dirty it was. I have higher expectations for a resort that costs that much.”