Victoria's Cleaning Secrets

“The emerald is a very nice place to stay with very close amenities. Access to the beach is easy and the resort is well taken care of. The condo its self needed a good dusting, it had seemed like it had not been stayed in for a while, and the fridge didn't make ice. The host was very responsive and helpful when we had issues and in helping us get things booked. The condo is located at the end of a hall which was nice and is right across from the trash chute which was perfect to dispose of our trash easily. We visited in late September, we had no issues with waiting on elevators or it being crowded. The beds were pretty comfortable as well compared to other condos I've been in.”

“Very responsive, very pretty view of beach, close to restaurants, friendly workers, make sure to put the actual amount of guests coming because you will get charge alot of money for more people not included, they are other condos similars where 6 people can be at, and this condo only can have up to 5, visitors cant come, but at the end very good experience.”

“There were some hand towels in the kitchen that were dirty along with cooking utensils and dishes that were still dirty.”

“Overall, our stay was okay. The condo felt much smaller than the listing suggested. While it mentioned sleeping 6 guests, the space becomes very tight once the sleeper sofa is out. Furniture has to be moved to pull it out, and accessing the tiny patio afterward is difficult. One area that was particularly disappointing was the check-in experience. We were in town for a softball tournament and had a game before check-in, so we reached out to see if we could simply drop off our luggage—even if it was just on the patio. We understood that early access to the condo might not be possible, but we were hoping for a small accommodation. Instead, the only options offered were to pay for an early check-in (~$300) or booking the night prior. It would have been nice to see a little more flexibility given the circumstances. The location was convenient, but the size of the condo and the overall experience didn’t quite meet the expectations we had based on the listing.”

“We were extremely disappointed with our experience. We paid around $400 for a single night stay and then received a request for an additional $150 “cleaning fee” after checkout. The reason given was a photo showing a few crumbs on the balcony from our children eating outside. There were no cleaning supplies available for guests to use, and the area certainly did not require a special cleaning charge. The fee feels excessive, unreasonable, and more like an attempt to generate extra revenue than a legitimate cleaning expense. We left the property in good condition and expected fair treatment. Future guests should carefully review all policies and document the condition of the property before and after their stay. Unfortunately, this experience left us feeling taken advantage of rather than valued as customers.”

“I was scammed and they will not refund my money!! This is a scam where they fraudulently force your card to pay if it's on file, even if you have it used fraudulently. I called Air BNB and sent messages to host to let them know!!! Nothing was done on their part. Host could have cancelled it, but chose not to because they got paid off my stolen credit card number.”

“This place was absolutely disappointing. $1600 for a week. We had to wear shoes in the room because the floor made our feet black. Toilets was very loud, sinks dirty, shower dirty, dishes in cabinets was dirty. Bed was absolutely gross. She did offer to send house keeping but then never came. Kids bunk beds had dirty underwear and trash in their bed. Couch had like a dog cover over it. I would not recommend this place. I barely slept there it was that bad. Its really ran down.”

“We stayed here for 4 nights and unfortunately had several issues that impacted our experience. Upon arrival, the unit was not clean. There was visible debris, dirt, and even nail clippings in the bunk bed sleeping area. We reported this right away and were told housekeeping could return, but no one ever came. As a result, we ended up cleaning the area ourselves in order to get settled. There were also multiple maintenance and condition concerns throughout the unit, including busted and cracked doors, a cracked toilet, ripped balcony screens, chipped and cracked tile flooring, and ceiling tiles fallen in the closet area. The balcony door also did not lock at any point during our stay, which is a safety concern, especially for families with children. During our stay, we later discovered stained bedding that was not visible until the bed was stripped, which was very concerning. The listing did not reflect the condition we experienced, and terms like “economy-friendly” are not used.”

“The place is nasty. The host isn’t paying attention to cleaning and that ruins the vacation staying.”

“The area of the condo is beautiful but the condo its self needs alot of maintenance. Theres alot of little details that needs to be taking care of . And also beware of the host wanting to charge you $300 for wristbands . She also charges $75 for early checkin . The master bed has a huge hole in it was not comfortable at all . All of the cooking utensils were rusted . Besides all that we had a great time on vacation”