Vacation Rental Authority

“positive: beautiful location easy check in, amazing location. Cons: day of check in we requested an earlyarrival after traveling 5+ hours with a baby. Completely understandable that unforeseen circumstances did not allow for an early check-in. However, very unresponsive and no one answered the only line available to reach someone. We were told to call to periodically see if we could check in early, no one answered or returned our voicemail. check in at 4pm, there was a horrible mold/mildew smell downstairs. Wet/dirty towels on the kitchen counter. Garbage left on the floor throughout the house that needed to be thrown away. Just very clearly not wiped down or cleaned. Lastly, there is a sign that states the quiet hours and to “restrict” hot tub use after quiet hours. We are a working quiet family and were violently sprayed with freezing cold sprinklers facing the hot tub not a min past the quiet time. Soaking our devices, towels clothes etc. a warning should be posted.”

“Our blended family vacation with four adult couples and an infant were beautifully accommodated at the Coeur d’Alene home. The neighborhood was peaceful and quiet. So close to the beach — the bolder among us even went in — and walkable to restaurants and coffee shops! The layout is perfect for our family. The separate spaces to gather really helped us out. And the workout gym was a bonus.”

“A great getaway and a beautiful view off the deck!! A great place for a family vacation.”

“Way overpriced for a property that wasn’t clean, maintained and spiders in everything.”

“Place was in a very nice neighborhood, it was very clean, everything worked and air conditioning worked great. The house is very to the point. I’m not sure if it’s owned by a business or corporation but it seems to lack a personal touch. Not sure how to describe it. Amenities I would describe as sparse. There is only one tv in the house. As a family of 5, this made it difficult to unwind after a long day at Silverwood or the lake without separate spaces to disperse to really, without other entertainment options provided - TVs, board games or otherwise. Listing said they provided shampoo and soap, but we didn’t learn until after our arrival this meant only one small single-use size bottle in each bathroom. So we had to go buy a full set of toiletries to suffice our family for the week - an unanticipated purchase. Had this listing described this more accurately, we could have simply brought our own. Again. It’s very clean and it’s a nice place. Just seemed to be missing something.”

“Overall great trip”

“The Eagle Perch was a very nice facility. We had issues with door knobs falling off, and shower lighting which were taken care promptly by Garrett. Other issues with lower floor TV's were never fixed, even by Garrett. We were never able to get them to work period. Kind of a downer as we had children to entertain. Upstairs tv worked ok.”

“We had a nice stay. The AirBnb was missing a few amenities, specifically in the kitchen, that most come stocked with. It was definitely a little smaller than we expected, though still comfortable for two adult couples and some guests. The hot tub probably had not been used in some time and had a mildewy smell coming from it; the rental company assured us it was alright to use but we avoided it. It was a large company managing it. They were very strict about check-in and out, although they allowed us to use the dock early which was appreciated. At one point, random workers showed up to use the dock for several hours. We had not heard about it. We called the company who also did not know about it. Just iffy communication overall.”

“The location and house itself are great. Unlike some rentals, there are little freebies. No coffee is provided although there is a Keurig. No big deal, just bring some! There is also no flexibility with check-in/out. Communication is slow and there is no assistance if you leave something behind. I believe this is due to the house being managed by a third party rather than an owner host. All in all a great house, just a few nuances as a result of management”

“first off the place is beautiful but I feel like the pictures that are on the website are very misleading it states and shows that there is a dock right outside the door which is very untrue you have to go down a cliff which is private property and then cross a road to get to the private doc it's not right on the lake in the pictures make it look like it's right on the lake very misleading also it says there is a Jacuzzi which there is but the water is old smelling and stagnant didn't smell good at all so that's very disappointing also when it's nice and cold outside and you want to dip in a Jacuzzi and it's old old water also I booked it through Airbnb as soon as I did so it made me go to an unauthorized website to put my driver's license in and all that verification stuff which I've already done with Airbnb and airbnp has Specific Instructions Not to do second unauthorized stuff I try to back out and I would have lost my non-refundable paid in full money made me feel was uneasy .”