Vacation Inn LA

“Beautiful location! The house really is as nice as it looks, and the views are amazing. The team was very responsive to questions both before and during our stay. Some drawbacks that take the Value score down: - 'Essentials' and bathroom - for 4 nights, there was 1 small tube (1oz or less, IIRC) of shampoo/conditioner/bodywash in each bathroom despite 12 guests. I asked about extras after I ran out, the host told me to check other bathrooms for extras because that was enough. - Hot tub - $150 per day is a lot, and even when I paid in advance for multiple days we had to actually message them each time to activate it, and then it would be deactivated after a few hours. Turning jets on also required messaging the team. There are cameras in the pool area for them to monitor whether you're using it. - The kitchen equipment is definitely minimal. - Parking is not 6 spaces. Garage is nearly too small for full-size cars; hard to get a full-sized car in/out; kitchen door will hit your car.”

“Amazing house”

“Great stay, thank you!”

“Place was not worth the cost. Termites covered the kitchen floor and dining area. Could use a deep cleaning all around.”

“Great home and accommodations!”

“Do not book this home with children. July 4, 10:48 PM: a live scorpion in my son's bedroom. Twenty-three minutes later, a second arachnid. More followed over our stay — all photographed and timestamped. The host's July 9 pest visit made it worse. The man sent gave only a first name, drove an unmarked truck, produced no company name, license, or paperwork, and treated the inside and outside of an occupied home with chemicals he never identified. He also identified a spider in the garage as a brown recluse. Hours later, dead arachnids and a centipede were scattered across the house — this was not a one-off sighting. Reported in writing and never cured: unclean [stained] bedding on arrival, a ripped screen door, a soiled couch, a non-working garage door, no promised 2 car garage parking, a fridge with no interior light and a dead ice maker. No street parking. No street lights. Host delayed, deflected, and failed resolve issues multiple times. We left over safety. Book elsewhere - run.”

“The house itself is beautiful, in a great location, and has a lot of potential. We enjoyed our stay overall and the property certainly makes a strong first impression. However, for a premium property at this price point (over $16,000 for our week-long stay), we felt it fell short in a number of areas. The overall impression was that the house had been prepared for Airbnb as a temporary arrangement rather than being fully set up and maintained as a high-end rental property. It almost felt as though it was intended for a long-term let or sale in the background. There were a number of maintenance and quality issues throughout our stay. Several blinds did not work properly, TVs were not functioning in some rooms, some lamps and fixtures were inoperative, and basic amenities were lacking. We were also disappointed by the quality of the pillows and some of the furnishings, which did not match the premium standard suggested by the listing and price. None of these issues individually ruined”

“Month long rental. TV doesn't work. Broken blinds. Expired fire extinguisher. We notice but don't make a fuss. Then my father, a senior citizen, is sitting at the breakfast table and the chair comes apart. He falls and fractures his ankle, injures his tailbone. Looking underneath the chair we see there are zero screws where the legs attach to the seat. Screw holes; no screws. We check other chairs; all the same. Never properly assembled. Only a matter of time before they collapsed. We look for the first aid kit -- missing. We contact the host. Anything they can do for us in all this? No. They offer one night discount out of 30 nights. They deny liability. Airbnb support ticket now spanning several weeks. Forced into arbitration. For my dad, weeks of doctor visits and a leg brace. I've stayed in 55 Airbnb's in 6 countries, my guest reviews are always generous and positive. No contest this was the worst stay of my entire life. 'Vacation Inn LA' has many properties. Avoid if you can.”

“The pictures looked beautiful. They seemed nice. We checked in the front door was broken did not flow or lock so totally unsafe. Water damage in the walls in bedroom. House a mess total disaster. We filed a complaint with airbnb and somehow they were able to scam us and get airbnb to cancel and charge us a full 30 days we were there 1 hour. A total scam do not book.”

“This house was a splurge at $7,000 for 5 nights. Thought it was going to be incredible and it was horrible. One roll of TP in bathrooms. No spare. No Kleenex, paper towels. No kitchen towels. Not a spice, oil, coffee, no dishwasher soap. The Coffeemaker was a Keurig style. It was so cheaply made, and it didn’t work. Duct tape on the washing machine. Every levelor blind had big broken holes. I specifically rented this house because I was bringing my dog. The driveway gate chain was in a pile, and clearly broken from the moment I pulled in. On the second day someone came to fix it at 9:45 PM, and at 11:00 PM said it needed a new motor. So there was no security for me, but I also could not let my dog out for the entire trip. I was literally talking or texting the managers every single day. It was such a drag to be there, I had to go to the grocery store every day for something, that the managers said “they don’t provide these things”. This house is a total rip off.”