Unwind Luxury Vacations

“The place was beautiful but like the other reviews said, the cleanliness was lacking. A lot of dust and the outdoor furniture was all very dirty. No directions to get on the internet which is hard when there is no cell service in the area. And more specific directions to the house. Overall it was a nice stay.”

“What an absolute let down. - first day we get into the master bedroom and the sheets are covered in yellow stains.. covered. - my son took a bath and the metal rod and curtain completely fell and luckily did not hit him or anyone. This was a theme inside the home. - the trash cans right next to the home smelled and were completely full from previous guests. - check in super late and check out super early and ALL WEEK these people text you to make sure you are doing everything for them or they will charge you, they sure will remind you a lot of that. - missing or broken items. Fans / remotes / beach toys - i have a list of more things but I’m out of space. - zero replies back from the host!! If you want to feel like you are in a low maintenance home ran by a bunch of people who don’t care about your experience and only wish for high volume to make some money… welcome! Lots of people are leaving Airbnb and going back to hotels and resorts and this place is exactly why”

“Awesome location, you can tell not a lot goes into keeping it up. Has the potential to be one of the best spots in Arkansas if it is done right. Really wish that the host could have been more responsive. Tried to extend to Monday, couldn’t get a response out of them. I asked since Sunday to essentially give them more business. But all around super cool experience. Weird smell but you get used to it I guess.”

“Nice place. Lots of space in side. Noise travels through walls if gathered in living room/kitchen and people trying to sleep on main and top floors. Was not the cleanest place we stayed. Floors had crumbs, dirt etc and were a bit dusty. Upstairs shower had a wet wash cloth left on the shower floor and had a live roach in it, so that was a bit of a suprise. Bedding comforter had some discoloration/stains, not sure they get cleaned often. The cleaning people were leaving as we arrived, so definitely not thorough with their job. Cleaners left an envelope for a tip too which was comical.”

“This is a beautiful house with beautiful views and very peaceful area. We were celebrating our anniversary and were looking forward to spending a quiet weekend in a beautiful luxury home in the mountains to relax and enjoy, however that was not the case. Upon arrival the front door did not open and we had to call for assistance. Once we were able to get in, we were greeted by a broom in the corner of the living room. The cleanliness and maintenance of the property was not as expected & advertised, there were issues all over the house. Unfortunately, this was not a great experience for my husband and myself. We chose this property was after reading on the website how the the houses were "meticulously cleaned and that every detail was intentional" but this was not the case. I would like to speak to someone regarding these issues, I have many pictures to provide, I am sure that this is not the quality of service that the owner want to provide their guests.”

“The listing stated it had an outdoor pool and the pictures provided showed the pool directly behind the house we were staying in. When we arrived the pool was drained and this information was not provided when we booked Or we would have chosen somewhere else. We had smoke alarms beeping in multiple rooms throughout our stay and sent multiple messages about this. Was told at one point that someone was coming to fix them and no one ever came. We had to move out of some rooms due to not being able to sleep with the noise. The dishwasher downstairs did not work as well.”

“Unfortunately, our stay was very disappointing and did not match the luxury experience that was advertised. The cabin and guest house were noticeably unclean upon arrival, with numerous cobwebs, dust, dirt, and spider webs throughout the property. There was even what appeared to be blood on one of the bathroom walls, which was extremely unsettling. We also had issues with the AC unit and refrigerator. The refrigerator malfunction caused us to lose around $250 worth of groceries that we specifically purchased to cook meals during our stay. Instead, we were forced to spend even more money eating out. What made the experience more frustrating was the lack of communication from the host. I reached out multiple times regarding these concerns and only received a generic response saying they would get back to us, but they never actually addressed the issues. For amount paid, the property was simply not up to par. Beware when booking- while it’s a beautiful view might not be worth the money!”

“One of my most difficult stays here. We had to checkout a day earlier. Host provided a 24/7 text line which proved to be utterly useless (sounded like a bot), it did not help in transferring our concerns to the main line, although it said it would. Our plumbing issues did not get resolved till the following day, evening time although I was told it would resolve the first thing in the morning. 4 people were sharing one small bathroom. Furthermore, this place has no bath mats or anything which made it hard to maintain cleanliness of the floors. One of the quilted blankets had tears and holes in it- just felt gross to be lying in it. Lighting is poor in the second bedroom, seems more like decor than actual functional use. When I finally was able to speak to someone about our issues I was told this isn’t a hotel, although I never asked for toiletries or anything. Good location, clean place, nice views, and the apartment’s amenities were nice. Amy was pleasant through Airbnb chat”

“Besides the beautiful view i would not recommend. Nothing was up to par. From the wrong address to check in to the initial walk through everything HORRIBLE. We drove over 6hours and paid a great amount of money to get the unwind experience. However everything was FILTHY, stained (dirty) counters EVERYWHERE, stained inside & outside furniture , dirty linen, bugs , hair& trash . Dirty dishes (some not all), old malfunctioning stove broken microwave , and bathrooms with hair and other things in it. Popcorn in couch , nails in couch , cheetos inside out swings , tv remote didn't work(batteries) outside lights didn't work as well as several lamps , bedroom, & ceiling lights . We informed them immediately and request cleaning. After waiting hours we received 3quilts , 4 towels and washcloths. No sheets at all or clean linen for other guest .No one came clean instead we were offered a cup of bleach with paper towels. We had to do laundry. We got used batteries. No one came back as promised”

“Roaches. Our first day we noticed roaches. Also, Dishwasher rack was broken, bowls put in cabinet with water from dishwasher still in them and 2 of 3 mattresses were noisy/uncomfortable (noted in a prior review, didn’t understand until you sleep on them). Later that day, more roaches were in the property. I notified host (showed a 5 hour response time), so I called emergency line to notify & ask for another cabin. Emergency line advised did not classify as emergency. Host responded they would send out pest control next morning. As of 11am the next day we had not seen pest control and my daughter had a roach crawling on her. At that time, we packed up & I notified host we vacated the property prior to 11:30am. Host advised pest control showed no roaches, couldn’t be true as my daughter killed the last roach that was crawling on her & left on bathroom floor. Charged me for 2 nights AFTER we left property. Did refund 1st night only. Host Advised roaches common to area.”