Unwind Luxury Vacations

“A charming cabin that we really could have enjoyed if it were cleaner. Like other reviews the patio was not clean, and the living space was not fully cleaned, and the firepit was broken/had no propane. We escalated to the AI chatbot and received the courtesy reenactment of our complaints, but within 3 hours the host had almost fixed the issues, leaving undone a few things that I requested to be fixed (and I would think after a request to clean the property it would actually be cleaned top to bottom and not just briefly touched up). I had hoped the host would follow up after coming to clean, especially since there were things still in need of cleaning, but alas never heard anything from them after we reached out. But the location is good and private, the house itself is great, and we enjoyed the stay after we cleaned it ourselves.”

“Zach was very responsive which I appreciate. Unfortunately the house was not very clean in some areas such as the showers. The washer smelled like mildew. There was some sort of pet hair all over the porch. The hot tub smelled horrible. The house itself was beautiful but for paying over $4000 I expected better. There was also construction all around the house on other houses so we had to listen to Skil saw going the entire trip. I’m sure this is something they aren’t aware of but it was definitely not a peaceful trip like I had hoped. The golf simulator breaker kept flipping and we ended up having to run an extension cord. The grill had no propane. The door handle to the outside door kept falling off every time you go out of it. The outdoor TV didn’t have a remote so we couldn’t use it.”

“Beautiful location. House was clearly not cleaned before my stay. Floors were covered with dog hair as was the master bed. There were either toe or fingernails on the floor in the kitchen. The sheets in the master bed had stains. The mattress in the master bedroom was the worst, most sunken in mattress ive ever slept on in my entire life. Couldn't sleep in the other king bed downstairs as the sink is clogged. Dishwasher is broken, so be prepared to handwash the dishes. The dishes in the cabinets were all dirty and the electric griddle on stuck, leftover food on it. Pictures show beautiful views from the pool of the mountains, which are now blocked by large trees. Couldn't enjoy outside deck space as there are spiders and spiderweb everywhere. Property is clearly not maintained properly and not worth what they are currently charging.”

“Unfortunately, our experience started off very poorly, especially considering that we paid approximately $900 for a three-night stay. We arrived around 2:00 AM and found the property in a condition we did not expect. There were significant cleanliness issues, dirty outdoor furniture and cushions, hair and debris, as well as a large amount of spider webs and spiders around the property. We contacted the host immediately. Because we were traveling with a child and had concerns about staying under these conditions, we asked either to be relocated or to have cleaning and pest control sent to the property as soon as possible. I spent hours during the night on the phone and messaging trying to find a solution. Unfortunately, no immediate solution was available, which made our arrival extremely stressful and cost us a significant amount of sleep and vacation time. To the host’s credit, they eventually sent both a cleaning team and pest control.”

“This is going to be an honest review. The house itself is absolutely gorgeous. It’s quiet, the accommodations were perfect for our group. The pool, hot tub and theater room are amazing. The house is close to things, which is so nice. It is a beautiful place. However, when we arrived, the house wasn’t very clean - the toilets were dirty, there was a dirty sock left in one of the bunks, the floor is coming up in different areas of the house, the shower heads and dishwasher were gross, and the water smelt absolutely horrible - smelt like iron or metal. We had to use water bottles to brush our teeth and wash our hands to avoid the smell. I sent a message about the cleanliness to the management team, but never got a true follow up on it. For the price you pay, I just would expect it to be completely clean.”

“To be completely honest, the view and the cabin itself were very nice, but there were definitely some issues and even though the host responds nothing gets resolved as I am not the first guest to bring it up. Pros: Beautiful Views Plenty of room for large families Great Parking Nice Balconies Cons: Broken fridge. To be clear on this one, they don't truly try to fix it nor am I the first to bring it up!! Food was left in bed. They didn't change the sheets and a malted milk ball was found in one of the beds. No extra sheets either to change myself. Limited utensils and towels. Might want to bring your own too if you have kiddos. Lot of glass cups and plates. Coffee maker spits out coffee grounds even if you are doing single use and not all the buttons work. Cobwebs in showers and spiders too”

“Unfortunately, our stay was very disappointing and did not match the luxury experience that was advertised. The cabin and guest house were noticeably unclean upon arrival, with numerous cobwebs, dust, dirt, and spider webs throughout the property. There was even what appeared to be blood on one of the bathroom walls, which was extremely unsettling. We also had issues with the AC unit and refrigerator. The refrigerator malfunction caused us to lose around $250 worth of groceries that we specifically purchased to cook meals during our stay. Instead, we were forced to spend even more money eating out. What made the experience more frustrating was the lack of communication from the host. I reached out multiple times regarding these concerns and only received a generic response saying they would get back to us, but they never actually addressed the issues. For amount paid, the property was simply not up to par. Beware when booking- while it’s a beautiful view might not be worth the money!”

“One of my most difficult stays here. We had to checkout a day earlier. Host provided a 24/7 text line which proved to be utterly useless (sounded like a bot), it did not help in transferring our concerns to the main line, although it said it would. Our plumbing issues did not get resolved till the following day, evening time although I was told it would resolve the first thing in the morning. 4 people were sharing one small bathroom. Furthermore, this place has no bath mats or anything which made it hard to maintain cleanliness of the floors. One of the quilted blankets had tears and holes in it- just felt gross to be lying in it. Lighting is poor in the second bedroom, seems more like decor than actual functional use. When I finally was able to speak to someone about our issues I was told this isn’t a hotel, although I never asked for toiletries or anything. Good location, clean place, nice views, and the apartment’s amenities were nice. Amy was pleasant through Airbnb chat”

“Cute decorations but….. covered in pollen- which it’s the time over year but didn’t look like the porch had been sweeped or looked like they were expecting paying guests … we planned our meals around grilling - the grill did not work nor were there basic grilling tools- other than a wire brush. Decided to bake - had to go buy baking dishes - No tongs. Only a partial knife set so we had to get creative. No dish soap/ or enough dishwasher packs . Every dish we pulled out felt grimy- and hand washed before we used. Dried pasta In the colander. Kitchen did not feel well equipped. The upstairs shower had left over old soap bar from a previous guest with hair on it and a hair tie on the shower knob- hard to miss if you are cleaning it. This is run by a management company and the cleaning seemed to be cutting major corners. I’m not a critical personal and usually give airbnbs high ratings. Cabin its self has great potential - but seems that no one is really looking at it to ensure so.”

“Roaches. Our first day we noticed roaches. Also, Dishwasher rack was broken, bowls put in cabinet with water from dishwasher still in them and 2 of 3 mattresses were noisy/uncomfortable (noted in a prior review, didn’t understand until you sleep on them). Later that day, more roaches were in the property. I notified host (showed a 5 hour response time), so I called emergency line to notify & ask for another cabin. Emergency line advised did not classify as emergency. Host responded they would send out pest control next morning. As of 11am the next day we had not seen pest control and my daughter had a roach crawling on her. At that time, we packed up & I notified host we vacated the property prior to 11:30am. Host advised pest control showed no roaches, couldn’t be true as my daughter killed the last roach that was crawling on her & left on bathroom floor. Charged me for 2 nights AFTER we left property. Did refund 1st night only. Host Advised roaches common to area.”