Unwind Luxury Vacations

“4.4/5. overall is good and I would like to say perfect instead of responding time. it’s take really long time to get respond from the hosts”

“We rented this house because there supposed to be ev charger . But I was trying to connect with support during 2 days . And I didn’t get any helpful information.”

“נהנינו,המיקום מצוין הדירה מאובזרת זכרו לקחת איתכם שמפו סבון ונוזל כלים”

“Austin is not inexpensive, we are aware of that. This place was no exception. $1200 for three nights, Friday to Monday. This apartment was very nice, and had a great view of ladybird lake. All of Rainey street and downtown was very walkable. There were a few maintenance and cleanliness issues. We reported at the end of our stay, but they did not have a serious impact on our stay. Overall I would give a 7.5 out of 10. Host is very responsive and a nice place all things considered.”

“The listing stated it had an outdoor pool and the pictures provided showed the pool directly behind the house we were staying in. When we arrived the pool was drained and this information was not provided when we booked Or we would have chosen somewhere else. We had smoke alarms beeping in multiple rooms throughout our stay and sent multiple messages about this. Was told at one point that someone was coming to fix them and no one ever came. We had to move out of some rooms due to not being able to sleep with the noise. The dishwasher downstairs did not work as well.”

“Unfortunately, our stay was very disappointing and did not match the luxury experience that was advertised. The cabin and guest house were noticeably unclean upon arrival, with numerous cobwebs, dust, dirt, and spider webs throughout the property. There was even what appeared to be blood on one of the bathroom walls, which was extremely unsettling. We also had issues with the AC unit and refrigerator. The refrigerator malfunction caused us to lose around $250 worth of groceries that we specifically purchased to cook meals during our stay. Instead, we were forced to spend even more money eating out. What made the experience more frustrating was the lack of communication from the host. I reached out multiple times regarding these concerns and only received a generic response saying they would get back to us, but they never actually addressed the issues. For amount paid, the property was simply not up to par. Beware when booking- while it’s a beautiful view might not be worth the money!”

“Highlights - very spacious - private and peaceful - indoor pool and hot tub Lowlights - upstairs living room furniture was stained and uncomfortable - upper deck area furniture had burn holes, paint stain, mold and bird feces - mattresses are extremely soft, gave very little support and the fitted sheets would constantly come off - lack of curtains that blocked any light in all bedrooms - lower deck and furniture was covered in bird feces, we reached out about this issue but were offered no solution so we had to use garden hose and clean off ourselves just to be able to walk on deck -front door lock was extremely hard to get unlocked/locked from the inside, had to contact host to figure it out - missing screen sliders upstairs and were damaged downstairs which meant you could not leave glass doors open without risk of bugs in house All of these concerns were voiced at the beginning of our stay, accompanied with photos, and no assistance was ever offered. Not worth price we paid”

“This was a beautiful and spacious air bnb that covered 4 floors on the side of a mountain. It is surrounded by other similar vacation homes with a beautiful view and no backyard. The beach access wasn’t really a beach due to low water, broken chairs, missing bonfire pits and broken glass and trash. The beds were a favorite with four comfy king size beds and 2 trundle beds. Despite the spacious house, we dealt with several issues that the host did a poor job of addressing. From WiFi not working the first day (the host had US troubleshoot with the provider - we spent an entire morning doing this), to a pool that wasn’t heated during our entire stay (the host did a poor job of attempting to fix this). Our kids were really disappointed by the cold pool. While the host was fairly responsive, the responses often felt templated and in personable… likely managed by a team. There isn’t much to do in the area but we did enjoy the local exotic pet farm that was reasonably priced. Overall ok.”

“First, let me start out by saying the cabin is beautiful with amazing scenery and about 15 minutes away from downtown Blue Ridge. Now to the negatives When we arrive the bedsheets in one of the bedrooms were dirty and so smelly that they made the room stink, but when you pulled back the blanket, there were visible stains that were hardened over in the sheets. Also we are told to notify them if the Jacuzzi was dirty, cloudy or smelly. Jacuzzi water stunk, there were no bromine tablets and a brown ring around the interior of the Jacuzzi. Upon notifying Amy of these two issues along with a few others such as a shattered window and filthy unusable outdoor furniture. Tried calling the two phone numbers provided and got Jacob’s voicemail and spoke to a call center. Was told the cleaners came, but we we were sleeping, though we did not go to bed until 11:30 pm. The cleaners came the next day; cleaned the outside area but changed the bedsheets to the wrong bedroom while we were at lunch”

“One of my most difficult stays here. We had to checkout a day earlier. Host provided a 24/7 text line which proved to be utterly useless (sounded like a bot), it did not help in transferring our concerns to the main line, although it said it would. Our plumbing issues did not get resolved till the following day, evening time although I was told it would resolve the first thing in the morning. 4 people were sharing one small bathroom. Furthermore, this place has no bath mats or anything which made it hard to maintain cleanliness of the floors. One of the quilted blankets had tears and holes in it- just felt gross to be lying in it. Lighting is poor in the second bedroom, seems more like decor than actual functional use. When I finally was able to speak to someone about our issues I was told this isn’t a hotel, although I never asked for toiletries or anything. Good location, clean place, nice views, and the apartment’s amenities were nice. Amy was pleasant through Airbnb chat”