Thomas Beach Vacations
Verified Homeowner Reviews
Write a reviewAnonymous (verified)Does not recommend
I am a past client of Thomas Beach vacations. We own a beachfront property. Based on our experience, I would not recommend this company to anyone but especially anyone that has a luxury property. In a little over one year the company provided us with four different agents. Some had never seen or visited our property. At one point, they actually used pictures of a totally unrelated property on our listing and had no clue when we expressed concerns of which photos were from a different building. The very first Customer they assigned to our property was using a fraudulent credit card. They gave her the access code before ever confirming the payment. After she was there the second day and provided multiple fraudulent credit cards they evicted her. However, they never got a deposit so we missed out on a week of rentals during the peak of the summer. They took no accountability whatsoever. About a month later, we recognized that they had dropped our listing prices by 50% in the height of Rental season. When confronted no one could tell me who did it. They reversed the Rental price on the listing but again took no accountability and I just had to eat the losses. They later dropped it 50% again and acted surprised when we expressed concern that they were competent. Later, they had a contractor inspect our windows and he purposely manufactured damage to every frame in the house in order to solicit work. When I responded, they told me the property was already like that. Luckily, we had just visited the property the day before and had video and photographic evidence showing otherwise. They did fix all the damage, but never took accountability whatsoever. The owner named ANDY never responded to us, even though his service department directed us to him. We experienced a ton of damage / theft to our unit that they never made us aware of and never took accountability for.We only offer our unit during four months of the summer. In those four months we lost approximately $26,000 in revenue compared to our prior property management group and our average for the previous four years. I can’t think of a single aspect of our experience that I would rate positively.
September 2026
Recent guest reviews
“The views from this property were absolutely breathtaking, and that was definitely the highlight of our stay.”airbnb
“This is our second year staying at this house. When we first arrived our beds didn’t have the sheets on and there weren’t any towels. After calling someone did arrive to fix this issue. There was trash left out by the pool area that we had to dispose of. The pool is filled with debris from the trees. We had to clean it at least 3 times a day. The house has some areas inside that need fixed: broken dressers, cupboards, etc. needs some maintenance. We loved this house last year but this year felt like there were some mi nor issues that should be taken care of before we arrive.”airbnb
“Would NEVER rent through Thomas Beach Vacations again! The pictures and description didn’t even come close to what the house looked like! HORRIBLE!! Left us stranded with no where to stay after driving over 12 hrs to get there! House had mold in it and was disgusting! This house was so dirty and the pool wasn’t even usable! Every chair around the pool was broke, half the tiles in the pool were broke off and laying on the picnic table which was so rusted you couldn’t even sit at. Pool water was so cloudy and so much sand inside of it. The words of the manager i spoke to were “not sure what I can do at this point.” After i pushed back because we had no where to stay, he sent us to a high rise condo where there was no parking so we didn’t even get out to look. Would NEVER book through you again! You left us stranded with no where to stay after driving over 12 hours!”airbnb
“It was well-located and very clean, with plenty of towels. However, upon arrival, the entry code we were given didn't work, and we had to wait about an hour to get a new one; we didn't have internet until the next day, and the code for beach access didn't work either—we were given a new one after three days. Otherwise, everything was fine, though the pool water was always very cold.”airbnb
“The unit itself and the location were great. The building itself is rather run down but we were really happy and loved being literally steps from the beach.”airbnb
“The floors should have been cleaner for the price of the unit. After being in the unit for a day, socks/feet became black. The water access of each refrigerator produced mold, therefore we used bottled water. The beds were ok but not elaborate. The kitchen needs measuring cups/spoons, pot holders and extra sauce pans to create meals for 15 or more adults. Card table in the pictures of the unit was not there, we were disappointed not being able to play cards with the family. Several ceiling fans had only one speed and hummed all night. For the cost of the unit, there should have been no issues, we were disappointed.”airbnb
“The penthouse was not really a penthouse. There are 2 floors of several penthouses. For the price of this condominium you should not find damages, 20 year old washer and dryer and dishwasher. They were rusted and very noisy to use. You receive a gift package of things that should be included with the rental (bags, soap bars, dishwasher detergent). Have to rent the towels and wash rags. We did not like having to get the keys and remotes from an off site location and then having to return them at departure. We were early and was told they would message us when the unit was ready. Actually checked in after 3 before receiving room ready text.”airbnb
“House is in need of some updates. Handrail on inside steps had to be replaced while we were there. Grill was unusable and also had to be replaced while we were there. The furniture needs to be cleaned desperately, there were multiple pieces that I would not even sit on. We knew the house was outdated from previous comments, but it still served the purpose that we needed it for.”airbnb
“Fantastic location and great layout of home. Plenty of room for large families to relax and play. Game room was great, however no foosball ball. Most remotes were either missing batteries and or had dead ones, same for lightbulbs in lamps. Took two days to get it fixed. Hot tub was full of sand and about 12" low on water. They came out next morning to fix. Booked to be able to hang around nice pool shown in picture, but when arrived pool was not running, full of trash and green slime. Hand written note on door about pool broken. This should have been told to us prior. Need some minor help inside. Pots and pans are in need of replacement and table and chairs were falling apart with some bolts and screws falling off. We fixed two of them ourselves. If owner can get these fixed up and a little tlc, this place would be awesome. Has plenty of potential.”airbnb