Manager Review

The Vacation Company

The Vacation Company's guest rating of 4.76 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

David NealJune 2026Cherokee, North Carolina
Great place nearby the town of Cherokee with lots to do in town. Very clean and nice spot.
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DeondreJune 2026Whittier, North Carolina
Awesome cabin! Definitely recommend
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StevenJune 2026Whittier, North Carolina
Been Here number of times always great place. We just love coming up to the cabin. A+++
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JeremyJune 2026Knoxville, Tennessee
One of our favorite places to stay while working in Knoxville.
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JenniferJune 2026Knoxville, Tennessee
The condo is in a great location. It's has a number of things close by. I would definitely stay again if I were in the area.
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VictoriaMay 2026Knoxville, Tennessee
We enjoyed our stay. Place is as pictured. Wonderful location convenient to all the downtown attractions. Parking was the only pain point in our trip. We would stay here again!
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ToddMay 2026Sevierville, Tennessee
Great place for large gatherings!
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Jose DMay 2026Knoxville, Tennessee
The unit itself is decent, clean, and generally well maintained. However, the main issue is that the property is falsely advertised (and priced) as a 3BR when it is actually a 2BR. The area being sold as a 3rd BR is simply bunk beds squeezed into the corner of a stairway landing, and the top bunk is almost impossible to access. While there is space to accommodate more people, this is not a true 3-BR unit, and anyone specifically looking for a 3BR should not book this property. Property records confirm this is legally a 2BR. When I requested a reasonable refund or the option to rebook elsewhere, the host accused me of “extortion" and threatened to counter this review with a negative review of their own. I fully expect that will happen. Regardless, I believe future guests deserve accurate information. Decent unit, but inaccurately advertised and priced; if you are specifically looking for a 3BR dont book this unit.
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ErikaMarch 2026Sevierville, Tennessee
The location and size was great for what we needed for my family, but we couldn't really use the downstairs as it was so cold and so dirty. I questioned the thermostat, there wasn't one. Looks like a dirty mop was used, and the stairs had a coating of dust. The sheets in our bedroom had a gross stain on them and when I sent a picture to them asking for another set of sheets, since there were no extras, they blamed me for the stain. Not good customer service, in my opinion.
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JasonMarch 2026Sevierville, Tennessee
I’ve been on Air B&B for years and took many trips! But this by far was a nightmare there was ladybugs everywhere I’m not talking one or two I’m talking 100s. they were in the beds crawling on me while I was sleeping , tried cleaning them up ,but then there were more coming in some how so they obviously don’t do treatments for bugs. But wait there is more I had no water pressure at all had to wait 30minutes to even flush the toilet and had to use a cup to shower then let’s talk about the smell it smelled like wet dog the whole time and the fridge was unusable because it smelled like rotted food . I would not recommend this place at all to anyone .
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