Manager Review

The Lofts on Clematis

The Lofts on Clematis's guest rating of 4.75 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

NéstorOctober 2026West Palm Beach, Florida
“The place is comfortable and has everything we needed. It’s well located, with several nearby places that are easy to reach on foot or by Uber. However, the noise in the area is a significant downside. There was construction next door that was quite noisy, and the garbage collection schedule also caused a lot of noise. Unfortunately, the constant noise made it difficult to fully relax and enjoy the stay, which is something to keep in mind if you’re sensitive to noise.”
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SheriSeptember 2026West Palm Beach, Florida
“This is a very convenient location. Lots to do and very close to the water. Much bigger in person than looks in the photos. The parking garage is about a block over, and that needs to factor into pricing if you have a car. The noise level wasn’t as bad as I was expecting, but we were here during the week. I think maybe a unit on one of the higher floors would be more removed from the bars and restaurant noise below. Would definitely stay here again with that in mind.”
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May 2026West Palm Beach, Florida
“Great stay. Really convenient location. Hosts were great”
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May 2026West Palm Beach, Florida
“The Clematis exceeded every expectation! 🌟 It is rare to find a place this well-maintained. The 'white glove' test is real here—my brand-new house shoes stayed perfectly clean the entire time. The linens were fresh, the space was huge, and that view? Absolutely divine. I’m already planning my next stay. This is officially my go-to spot! And my little doggy truly enjoyed this place while it was thriving with nightlife it was also very peaceful and quiet. 10/10 recommendation!”
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May 2026West Palm Beach, Florida
“Always a 10/10 experience! ⭐️⭐️⭐️⭐️⭐️”
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May 2026West Palm Beach, Florida
“We had a truly enjoyable stay in the heart of Clematis. I can’t imagine a more perfect location if you are looking to stay in West Palm Beach for a few days. The studio was clean, spacious and better than described, not to mention the view from my room which was unbelievable. Overall, our experience was amazing and we look forward to visiting again soon.”
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CarlyApril 2026West Palm Beach, Florida
“The unit itself was fine and mostly as expected, aside from a broken shower nozzle. However, the experience was negatively impacted by poor communication and unprofessional service from the host, Manuel. Check-in was frustrating—we had to wait a long time for the access code, and after multiple follow-ups, we were told to send ID before receiving it, which wasn’t communicated in advance. Even after sending it, there was still a delay in response. The next day, Manuel messaged us in an accusatory tone claiming “four men” entered our unit, which was completely inaccurate and unsettling, as it was just the two of us with no visitors. Didn’t care to confirm that it was the unit next door before messaging us, which was extremely scary to be told. At checkout, we were told we could store our bags in a staff room, but it was locked with no one available to help. Overall, the space was fine, but the service was disorganized, slow, and unprofessional.”
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HeatherMarch 2026West Palm Beach, Florida
“There was no windows in the apartment that you could see out of. It was dark and felt like a dungeon. We did not enjoy being inside of the apartment because there were workers in the hallway on the phone saying our apartment number and watching our every move. We were threatened to be charged more because we had two friends come over for 5 minutes while we changed shoes. My friends and family are all from Palm beach so it was unfortunate that we felt like we had to have our two friends wait in the street while we changed shoes. We paid a lot for this small and dark apartment to feel like we were being spied on.”
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MaxMarch 2026West Palm Beach, Florida
“The Lofts on Clematis is the complete opposite of what AIRBNB stands for. This is definitely one of my worst travel experiences in the past 15 years that I have had. Mainly to do with the service provided by Diana (apparently said she’s the owner of the property). She should NOT be working in hospitality or in the service industry. In summary: 1. Worst check in experience. I arrived at the lofts at 2:30pm-3:00pm and was told to come back after 4pm. Which is understandable. When I came back around 6pm no one was available to help us. Apparently, Diana had left for the day & no one else was there to help. Diana then demanded I take a picture of my drivers license and text it to her. Highly suspicious & very unprofessional. AIRBNB told me not to send any documentation to her, eventually about an hour later of waiting in the lobby I had no choice but to take a picture of my drivers license & text it to her in order to allow me permission into the unit. AC unit did not work. Smell…”
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JeanMarch 2026West Palm Beach, Florida
“My state here was horrible. I was being racial profile and accused of smoking inside of the unit and being harassed to pay $500 when there was no proof of me smoking inside of the unit no smoke detectors went off no residue of any sort. No nothing just being racially profiled”
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