Manager Review

Thatch

Thatch's guest rating of 4.69 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

May 2026Boston, Massachusetts
Gute Unterkunft, die besser für zwei als drei Personen geeignet ist. Die Lage ist sehr gut. Dadurch, dass das Fenster in den Hinterhof gehen, ist es etwas dunkel. Es entspricht aber völlig der Beschreibung.
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May 2026Boston, Massachusetts
Great place. Clean and well provisioned. Unbeatable location. Easy check-in with personalized access code.
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JesseMay 2026Boston, Massachusetts
I actually liked the property itself. During my stay there was a power outage that affected the entire block, so I understand that situation was outside the host’s control. My disappointment was with the communication afterward. I was told someone would look into relocating me and call me back with an update, but I never received any follow up or update. Better communication during unexpected situations would have made the experience much better.
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May 2026Boston, Massachusetts
The space was perfect for our family of 4. Clean and quiet. It’s in the heart of Beacon Hill and a perfect spot to explore the whole city. The host was super responsive if we needed anything. I would definitely stay there again.
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May 2026Boston, Massachusetts
Awesome location, easy check-in and check-out.
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May 2026Boston, Massachusetts
Our second stay here, right on Newbury street. Easy access to restaurants, cafes and shopping - and at night it’s not as noisy as it is on 3rd floor. The parking (for additional al fee) is very convenient and worth it, if it is available (only one space available). Hosts are quick to respond and friendly. Only caution is there are no elevators so it’s three floors up narrow staircase. Note that they also do not offer late checkout. Otherwise we always enjoy our stay here when visiting Boston!!
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JenniferMay 2026Boston, Massachusetts
I have stayed in many airbnbs in Back Bay and will not return to this one...super early check out and they don't give you any leeway. They want you to take your own trash down the street to a bin (yet the cleaners need 5 hours to clean-- go figure). The unit I stayed in was sparse...missing lightbulbs, mediocre amenities-- not at all equivalent with the prices they charge. Plus my unit had the bed right next to front door so never felt safe-- no lock inside the door just the lock code so that anyone with the code could walk in. I ended up having to put a chair in front of the door. Finally they have a 10am check out time --super early and would not even give me an hour for morning meeting. Again, the place is okay but not for the price and they seem to care more about making things easy for cleaners than making guests happy. Full pass.
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GunnerMay 2026Boston, Massachusetts
It was a decent stay if you don’t need much room. Noise was never bad. Only issues were lots of hair in my bed, and the bathroom could have been taken more care of. But the beds were very comfortable, and the stay was not bad.
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ZoeMarch 2026Cambridge, Massachusetts
The location is great, very close restaurants and easily walkable. The amenities listed on Airbnb didn’t fully align with the specific room I reserved, e.g. no bathtub, no iron in the room (had to go to separate closet under stairs and text them asking how to get into it, this info wasn’t provided beforehand). Maybe other rooms do have those, but I feel like the listing should be adjusted based on the type of room, because my expectation was different than what I walked into. The sheets on my bed were stained in the same spot, from the top sheet, fitted sheet, to the mattress cover. Was given another code to a supply closet to change our own sheets. There was cigarette ash in the bathroom when I arrived. The shower curtain was also heavily stained, and the sink did not drain well. It took a long time for it to fully drain. The common area/location is cute but the cleanliness left something to be desired.
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AdamFebruary 2026Cambridge, Massachusetts
Place was exactly what was described. However, the light was non stop flickering so we were in the dark for a bit haha. Also, the pillow cases had a lot of hair on them. Not saying they weren’t clean, but made me a little uncomfortable. Overall, good place to stay
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