Suncastle Properties of Ponte Vedra Beach

“The property was beautiful. Very updated and clean. Great location. Easy to walk to shops and restaurants.”

“Overall, we enjoyed our stay at this beautiful place very much. We had two main problems: First, we received conflicting check-in instructions. One told us to use the keypad to enter the house. A later message said to pick up the key from the lockbox at the office after 5 pm. We arrived after 6 pm, went straight to the office, and opened the lockbox—but there was no key inside. We called after-hours customer service and received a cold response. In the end, we had to drive back and forth twice at night before using the keypad code to get in. Since it is a keyless lock, we should not have been told to collect keys from the office. Second, we needed to enter and exit the community with two cars twice a day. The office did not provide a gate code, so we had to stop and answer questions every time we entered.”

“The condo was spacious and spotless. The sheets and beds were very comfortable, and the kitchen had everything we needed. We enjoyed the beach and pool. Would love to stay there again!”

“Stayed here for a business trip to Ponte Vedra Beach. It was a wonderful retreat after a long day. Very peaceful and clean. I had my daughter with me. She wasn’t sure she wanted to leave when the time came. Great location. Comfortable villa.”

“The grounds in the front were very poor and unkept. When I finally was able to visit prior to our stay I was assured that the maintenance people were coming that day which was 3 days prior to our arrival. That never happened. The stairs to the main level were very narrow and steep. They were not described in the listing. The interior was old and dated with peeling plaster in places, master bedroom etc. The house was clean and fairly equipped except for that there is no microwave. We would not choose this house again.”

“The home was immaculate and filled with natural light! We are not golfers but the location between Jacksonville and Saint Augustine was perfect for us to visit our grand daughter and also Saint Augustine for fun! The pool and tiki hut grill were perfect 🤩 The only small hiccup was a wobbly master bedroom ceiling fan that maintenance never addressed.”

“Outside of exterior Lack of maintenance on the deck, lights being out around the pool, and spiders the size of lemons inside the home due to overgrown hedges. its a nice place. I wasn't impressed with the fact that Beach access was not as I was understanding for it made it difficult for my mom. I will honestly say that I wont stay at this location again and I am always honest with future guests.”

“First we didn't get out check in instructions until we were actually there. Once there I received a phone call saying I had to close me to a different location to get the keys AC didn't work well. Open electric wires at bottom of stairs. Temporary spotlight blinded you coming up stairs. Had the drive to get to pool which was not known. Was not beachside as advertised. Not advertised on second floor. Had two pools and restaurant right across street you couldn't use. Beach was not private access as advertised. Had to deliver keys off site at check out”

“We had a nice stay at this condo, even though it was the most minimally provisioned place we have ever rented. Not even salt/pepper or cooking oil was provided which was listed in the description. We did have to wash some of the kitchen cups/pans before using, as some of them were dirty. All of the rooms and kitchen appliances were clean. The bath towels and linens were provided and plentiful. Also, no beach chairs or beach towels were provided. With those small complaints, overall, we enjoyed the home and its tastefully decorated space inside. The house was comfortable and the patio room was nice to sit and have coffee or lunch and watch the golfers play by. We liked that we could walk over to the beach for a walk. We could walk around the residential area, but we were not welcome to use the private club rec amenities. We drove to several nearby restaurants. Everyone was friendly. We enjoyed our stay, although we probably would not rent this property again.”

“The property was under furnished, no gas grill or outside area set up. No screens for air flow, partially furnished kitchen with dollar store type of dishware, dirty ventilation in kitchen and ac, grimy floors, no rugs, decrepit entry rug, and no response to request for any kind of money back. No apologies from office for the inconvenience as they attempted to add a vacuum and a few basics. We found items left behind in drawers. A partial refund was due. We feel that they took advantage because we had appointments at Mayo Clinic and that we were in no mood to fight them.”