SuitesRUs

“Not my first time staying in Los Angeles so i do know what to expect, on the other hand from the pictures listed and the actual apartment is very different, the place was very dirty upon walk through walls, air vent, the couch had stains on it, now i expected a nice stay but from the old windows cracking it does not create a seal in which you can hear the street as well as bugs can fly in the apartment with you! The elevator had pet urine within the stay, the shower water did not get hot, as well as the amenities were closed with no prior notice”

“We had a nice stay overall. The location was great, and the apartment itself was very nice and well suited for our stay. The underground parking was also a big plus. Our car felt safe there, and there was plenty of space even for a large vehicle. Unfortunately, the apartment was not as clean as we expected when we arrived. The floors, kitchen, and bathroom were generally not as clean as they should have been. We let the hosts know about the issues, and they responded very quickly and offered to send someone over the next day to take care of the cleaning. We really appreciated how promptly and professionally they handled the situation. Overall, the apartment has a great location and a lot of potential, and we appreciated the quick, friendly, and helpful communication from the hosts.”

“READ CAREFULLY Extremely Disappointing ExperienceI booked an apartment in Redondo Beach because I wanted to stay near the beach. However, just when I got in Los Angeles, I was informed that the property provided would actually be in Torrance, a different city and much farther from the beach than advertised.After a 15-hour journey with two children, I arrived to discover that the accommodation did not match the location I had booked. I entered the apartment only to assess the situation and stayed for about one hour while arranging alternative accommodations.Because of the last-minute location change, I lost trust in the host and had to book another property at a much higher price. To make matters worse, the host later attempted to charge me a $135 cleaning fee despite my brief stay.Airbnb did not adequately resolve the issue or reimburse my losses. I would strongly advise future guests to verify the exact location before booking.”

“The place itself was fine but there were a few basics missing that would have been nice — hand soap in the kitchen and bathroom, salt and pepper, maybe a few more kitchen things like . Would stay here again if it was just me (a little small for a family) and landed to only eat out instead of make my own meals.”

“There’s was bed bugs in the mattress of each room. It was extremely hot throughout the house because of no ac. Was forced to sleep in the living room with my whole family. Wouldn’t recommend at all.”

“Upon arrival I was ignored and dismissed and hung up on and had me waiting at the wrong location. Eugene is a smart ass and stingy they would not cancel my reservation due to a medical emergency they rather have me die in their apartment for 300 dollars a night in a terrible apartment with no tv because they must really need it . Location address was incorrect it’s the hwh building across the street and they have cheap thin sheets and couldn’t even put water or ice in the fridge . Woman be careful with the bald valet man that works the night shift he was trying to touch on and get close to my young girlfriends and being very creepy . There is no tv .”

“If you’re looking for a place to stay for a short time it does the job. It’s very walkable. Not fancy or Luxury as stated in any way. Building over all is very rundown. It was hard to find the main entrance to the building. We came through a strange side door. Looked under construction. The room felt clean but furniture was broken and worn out with stains on the carpets. walls were stark and it was desperately in need of fresh paint. Scuffs galore. Also we booked for 3 people and they had two beds with no extra linens.”

“The location at the Airbnb app when you click on see location is not the address they provide is way far, the internet did not worked at all we had to connect to another apartment and it was slow, the towels were dirty so we have to washed them again. The apartment is nice and big, but this experience was not the best.”

“First off check in was at 3pm I was then told that I could not check in at that time because the previous client did a late check out and they needed to clean the unit still. We then waited until I could check in at 4:30pm, I then got there and circled the building whilst nobody answered the phone and I was told to meet someone on a corner. Then when I finally got a call back and met with the lady on the corner I was took up and told to not speak with any management or employees in the building, then walked in and could clearly see that the unit had not just been cleaned there was dust and hair everywhere and scuff marks on every wall, every cabinet. The dish washer was broken then there were wet towels in both bathrooms and bugs in every window seal, I can definitely say I will never be going through this company or apartment complex ever again!”

“After booking a last minute getaway, life happened and I was unable to make it, I reached out within hours to ask for a partial refund and was denied. As a business owner, I understand policy. But as a human being I also understand life hits and reputation is more important than money sometimes. I would have happily rebooked for another time but they stood firm in denying me even a partial refund. Shame on you, you can write losses off, I as a mother, can not. Will never book with your properties again.”