StayOrlando

“Amazing stay! Very responsive and super helpful, the place was beautiful and very clean.”

“Adoramos nossos dias no apartamento! Apartamento limpo, organizado, com camas confortáveis e tudo exatamente como anunciado. A localização também foi ótima e tivemos uma estadia muito tranquila. Agradecemos pela recepção e pela atenção durante nossa hospedagem. Com certeza recomendaríamos para outras pessoas e ficaríamos novamente!”

“This place was the PREFECT!! Getaway! This was my first time in this part of Florida and let me just tell you this place made it the BEST experience! Amazing location! Perfect amenities! Anything and everything is right around you! The host was immaculate! And made sure me and my family were comfortable the whole time. I will be back!”

“This place was so homey, something most thoughtful was including eating utensils and cutlery for our children. The rooms were all cleaned and set up nicely. Gorgeous surrounding area with security. Us adults didn’t want to leave (and neither did the kids). The only complaint is minimal: that we ran out of garbage bags for each of the bathrooms and could’ve used some dish cloths. (Can’t remember if the host gave us instructions on that, pardon my mom brain).”

“Condo was nice, but entry and backyard was dirty with dirt and food on the ground. Hole in screen allowed bugs in. Broken glass on the chair cut bottom of my foot. This place would be nice if cleaned properly and maintained.”

“We were extremely disappointed with this rental from the moment we arrived. The place was run down. - Master Bedroom bed sunk in the middle. - Curtains in living room fell off the rod if you tried to open them - Blinds for outside were missing blinds and broken. - Pool looked dirty. Found multiple things at the bottom like rusted penny’s that had clearly been there for a while. - Carpet was worn down and dirty. - Showers has random hairs, random stains, mildew/mold on the shower heads - Multiple vents were rusted or covered in dust - Lights and lamps were stained. - There was an empty plug in when you walked in that smelled burning. The top looked disgusting. We unplugged it. We should not feel gross walking around a house that we are paying a pretty decent amount for. We messaged within 3 hours of being there with the issues and they were not helpful. Stayed in so many rentals and never experienced anything like this.”

“We were extremely unhappy with our overall experience. As soon as we arrived the upstairs AC unit was not working at all. It was 80+ degrees and I informed the hosts immediately. We had two infants with us that could not stay in the heat. They had an AC tech come later that night and said he fixed the issue. That night it was very hot still and The next morning the AC was still not working and I informed the hosts again. Later that day they had someone come again and they said they fixed it for the second. It still was not fixed and we had another extremely hot night. The AC continued to sit at 80 degrees. The next morning I informed them for a 3rd time that the AC was not working. We were then told the AC would need to be totally replaced. They offered when we had 1 night left to move us to a new place for the 12 hours we had left. I requested a partial refund since we spent our entire vacation without an essential amenity and they have not responded to this after several requests.”

“I’ll preface that all of this was reported and barely any effort made to resolve: Absolutely horrific experience staying with a company run Airbnb. They do not care. We had 3 infants staying, huge fee for essential items for them (and cots provided with no sheets), pool gate broken so risk of drowning - huge cost for pool heating but they only heat for a couple of hours in the morning and it’s freezing by afternoon, cockroach found in downstairs toilet, broken toys for children (limited anyway!), 2 sun loungers to share between (up to) 12 guests. Plenty of space for more but no investment made. No beach towels. Not enough bathroom towels provided for number of guests (they did resolve this). Do not stay here if you have children or intend to use the property for more than a place to crash (sleep). Awful experience, bad vibes. No effort made by host to to resolve - even customer services tried to ‘convince’ (their words) them to do something about our issues, with no luck”

“We had ant traps on kitchen counter when we arrived. Ants were crawling on my kids food day 1 we were there. Ants were in 2 out of 3 bathrooms. The host told us it’s Florida when my wife told them about the ant problem . Very disappointing, they knew of the problem before we arrived and never disclosed. When I tried to get a refund, they lied and said cleaners found no ants . My pictures and videos tell the truth.”

“I’ve stayed in a different condo there and enjoyed it so chose to return because I thought they valued their guests which they do not. Let there be a problem. It won’t get fixed and you will pay full price if you decide to check out of room. I stayed for first day and got in late and slept two hours and left thinking everything was fine. Return after a full day at convention center to find WiFi did not work. When notified there was no way to accommodate or fix the problem during our stay. The refused to move us to a different room as well. I decided to check out and I was charged half of what a four day stay cost after staying in room just one night. Spend your money to stay somewhere where you host values you as a customer. These people clearly don’t and were unwilling to make it right. Totally ruined the trip for my daughter”