StayCozy Vacation Rentals

“Beautiful Building, but the Apartment Needs Improvement We got exactly what we requested in terms of a 3-bedroom, 2-bathroom apartment, and the building itself is absolutely gorgeous. However, once you step inside the apartment, it becomes clear that there is nothing luxurious about the actual living space, despite it being advertised as a luxury accommodation. The apartment feels more like a fixer-upper than a luxury rental. There were scuff marks throughout, the cleanliness was not up to the standard we expected, and many of the furnishings and fixtures appeared old and in need of attention. Several things need to be repaired, updated, or improved to bring the apartment up to the level of luxury that was advertised. Another major disappointment was that none of the pictures posted accurately represented the apartment we were offered. This made the experience even more frustrating because our expectations were based on the photos and description provided. The air conditioning was”

“Great location and comfortable beds, but not as clean as I was hoping for!”

“I hate I couldn’t love this place because it has so much potential. Cozy’s place is in a great location, close to everything, and walking distance to all the great spots that you want to visit while in town. Cozy’ s team was very accommodating and truly tried to satisfy all our needs while staying with them. My only hold up is the cleanliness of the place which I think is a more of a house keeping issue versus the place it self. Unfortunately house keeping fail to clean the place correctly before we checked in which forced us to check out early. I will say due to the care of the management team I will definitely give them another shot! Thanks again for the good customer service Cozy!”

“Excelente ubicación, habitaciones amplias, pero deben colocar más atención con el aseo general del mobiliario y utensilios de cocina”

“Would definitely stay here again, very responsive, and place had a great view looking over the water. Only downside was the pool being closed but still a great experience.”

“Stay was okay overall and the location was nice, but we were disappointed because the unit we originally booked as shown in the photos on the 28th floor was changed to a different less modern and less appealing room on the 20th floor less than a hour before arrival. The white large soaking tub shown in the listing was one of the main reasons we booked. Communication regarding the issue was addressed but no partial refund or meaningful compensation was provided besides a slightly later checkout offered by the host. There also wasn’t enough towels provided nor hand soap in the bathrooms, and elevators was slow a lot of times too. Future guests should confirm that the room will be ready on time before booking.”

“Muy agradable”

“Awful! The place was a completely different apartment. I wouldn’t mind if it was comparable but was a huge downgrade. It’s fraud what is happening with this company as they operate all the apartments in this building. Expect to get a different apartment to the one in the photos. Not to mention the place hadn’t had its floors cleaned in months. The apartment had no plates and the TV didn’t work. Oh and to top it off because they gave us a different apartment we had no WiFi as it didn’t match. We was not reimbursed at all considering they downgraded us. I would stay clear”

“The location is a big plus—about a 10–15 minute drive to most places in Miami, and the balcony view from the high floor is beautiful. The unit itself is also very spacious, which we appreciated. I really wanted to love this place, but a few issues made the stay disappointing. The biggest problem was the cleanliness. When we arrived, it didn’t feel properly cleaned—dirty floors, bathrooms that needed much more attention, and overall it just didn’t feel fresh or ready for guests. One of the blankets even had stains all over it and looked very dirty, which was pretty off-putting. The place was also minimally stocked. There were only a few towels, barely any paper products, and we ran out of toilet paper before the end of the stay. No extra blankets or backup supplies were provided. Furnishings felt sparse, and getting to the unit was confusing with three separate elevators. Overall, the location and view are great but the cleanliness and lack of basics really hurt the experience.”

““This Airbnb was absolutely filthy and one of the worst places I’ve ever stayed. The bathrooms were disgusting — hair all over the shower, hair covering the floors in BOTH bathrooms, dirty glass everywhere, dust all over the condo, and even hair on the furniture. It honestly felt like nobody cleaned the place before we arrived. To make it worse, basic things like an iron and ironing board weren’t even provided, even though this is supposed to be a rental people actually stay in comfortably. Customer service was terrible. Response times were slow, nobody came to properly clean the unit after we complained, and there was zero effort to compensate us for staying in a dirty condo. The only thing they seemed to care about was taking our money. Completely unacceptable experience. Misleading, unhygienic, and poorly managed. I would never stay here again and would strongly recommend others avoid this place.” Alert ‼️ Alert ‼️🚨🚨 🚨 Do not stay here. Do not stay here…. Take my words for it!!”