StayBreeze

“This place is in a great location and the apartment itself is perfectly designed for a family staying for a week or so. It was within walking distance from some great shops and quick eats and the added kitchenette helped alleviate the cost of eating out everyday. Not to mention, the view was fantastic. We experienced a few issues with the interior at arrival. While the sheets had been done, a urine stain was left on the mattress pad from the previous stay. There were a few bulbs missing in lamps and one of the outdoor deck chairs was broken. We reported these things, but did not get a response, so we laundered the mattress pad and moved on. Lastly, the building code changed mid-trip, which we had to find from a maid to get back in, as the code texted back to us was incorrect. That being said, the stay from beginning to end was great and didn't damper anything regarding how much we enjoyed the view of Myrtle Beach. Assuming these were one-off items, we would definitely stay again.”

“This was our first bad experience using Airbnb. When we arrived and went to check in at the front desk they didn’t have my name on the reservation and the front desk claimed it’s because the host is notorious for not sending the information to them. The other groups we were with had no problems. Next when we arrived up to our room we walked in to find unmade beds with no sheets, no complimentary first toilet paper and general dirtiness everywhere. It’s completely unacceptable to let us walk into that for the price we paid. We had troubles with our room key 3 separate times and had to walk back to the front desk each time after getting all the way up to the room. As soon as I messaged the host on here with our issues they were completely unresponsive and never replied to the pictures and complaints the entire 7 day stay and still haven’t. Not even a sorry or anything. Cannot recommend this place or host.”

“Overall, we had a great stay and would return, but a few issues kept this from being a 5-star experience. The condo was clean and comfortable; however, the dryer burned several pieces of our clothing. We reported it through the management text thread but never received a response. The resort also seemed overly strict with children. They weren't allowed flotation devices, pool toys, or to play catch, and kids under 15 couldn't even put their feet in the hot tub. What was frustrating was the inconsistent enforcement. Staff frequently corrected children but ignored guests playing loud music with profanity from a portable speaker in the pool area. We assumed it was the resort's music until we finally asked the attendant to address it. Only then were the guests asked to turn it down. Better communication and more consistent enforcement would make this an easy 5 stars.”

“Condo was wonderful, but current management company was not good. Had to ask twice to get parking pass and then only one for a 3 bedroom condo. Unit description clearly said two passes would be previded. All beds were missing a mattress pad and one bed had no flat sheet. Would receive daily text saying “hope you have a 5 star visit”, but when asked for coffee pot, there was no reply. When asked that dangerously loose furniture to be fixed there was no reply. Found building maintenance in the building that helped instead. Great condo, but confused and ineffective management company.”

“We stay in Airbnbs several times a year across the country, and this is the first time I've ever left less than a 4-star review. The layout was perfect for our family of five plus my mother, and the upstairs master bedroom was a great feature. Unfortunately, everything else was disappointing. We paid extra for early check-in, only to spend nearly 3 hours dealing with our assigned parking spot being occupied, and parking remained an issue multiple times during our stay. We arrived to a dirty condo with stained toilet seats, sand on the floors, and stained bedding, forcing us to buy cleaning supplies and clean before unpacking. The refrigerator barely worked, and the stove/oven never worked the entire week despite multiple maintenance visits and repeated promises it would be replaced. We wasted valuable vacation time waiting on maintenance that never arrived, and communication eventually stopped. I understand things happen, but for nearly $3,700, I expected a clean property, working appl”

“The location was perfect, and the balcony was my favorite part! A few things that I wish would have been mentioned is that first there is a store in the bottom of the hotel, but where i went through Airbnb, I was not able to use it. Next, checkout instructions told me to load dishes in dishwasher. There was no dishwasher. (They seemed unaware??) Finally, I was told I needed to take my own trash out, which is fine. However, the person I spoke to had no idea where the trash chute was and basically let me know I would need to ask someone at the hotel. It was extremely inconvenient and finally one of the workers felt sorry for me because I had No clue how to get to it (outside and on the street?) and they let me throw it in the employee trash chute. I asked if I could leave my bags (I had 2 total) in the room nicely so I didn’t have to go searching and not worry about being charged and they let me know it was my responsibility to find the trash chute. Communication was not great at all.”

“Our stay was nice and in general the condo was good. I felt communication was lacking. There was not great instructions or info for the area. I had to ask multiple times for sheets for the couch bed. It would have been helpful to have dish soap abd a dish towel.”

“Could have used my towels,blankets, garbage bags and toilet paper. Light wasn’t working above the shower.”

“Nice property in a solid location. The cleanliness was a bit lacking. I needed to request a broom and a new comforter. As someone with their own rentals elsewhere, I think some basic opportunities were missed to provide a better experience for renters. This would include beach towels, beach chairs, card/board games. I think the main challenge though is response time outside of their business hours. If you need assistance in the evening, night, or early morning…you are at the mercy of their average response time which appears to be 11 hours. Solid property, great view from the condo. Family was generally pleased, but were frustrated/disappointed by amenities offered and response times.”

“I have reached out multiple times to ask why it was not cleaned properly. It was gross, black hairs when you pulled back sheets, kitchen counters were black when I wiped off with Clorox wipe, silverware and glassware was filthy put up in cabinet, hair was in the bath tub and you could tell someone just sprayed it out because black debris and dirt was in bottom of both tubs. I had to reclean to even feel comfortable staying there and letting my young children or family shower and sleep in the beds. The dust was unreal. This place is not being adequately cleaned. Also parking was an issue. Nothing was labeled or there wasn’t a parking pass. I asked hotel staff they said it wasn’t there place because I was at an air bnb. Then I asked the staybreexe and they tell me to ask the hotel. Ridiculous and worst place I have ever stayed and I travel a lot!”