Rove Travel

“The interior showed great design sense”

“Everything was perfect! I loved!”

“Brutal stay, stay away. The hosts notified us several weeks before our stay that they would be showing the house and they would need to tour people through it with 2 hrs notice during our stay. We refused and said if they couldn’t honor the reservation to cancel and we would find another house. Airbnb got involved and committed in writing that no one would disturb our stay. On the day of arrival we showed up at 4 for check in, no key was onsite and the previous guests had mistakenly taken it with them, no big deal accidents happen and the cleaners were still there so we were able to get in. The 2nd or 3rd days family showed up and started walking through the property because their real estate agent had told them they could. The entire house is glass so someone circling the property is a massive invasion of privacy. This happened 2 more times throughout the week despite multiple calls to management. The pots and pans don’t work with their induction stove, and the pool heater stopped wor”

“Great stay at a beautiful home with my family”

“Comfy beds and clean linens, will definitely stay again!”

“We absolutely enjoyed our stay in east Hampton. The house is in a great location. 2 minute walk to bagels, coffee & restaurants and 15 mins walk to town. The house is amazing and exactly what you need. The pool is a standout!”

“We had a great experience renting the house. It was very large and all the rooms were well appointed. The pillows and blankets on the couch were pure luxury. Everything was great!”

“The house, backyard, pool, and location were all great. We paid to have the pool heated and it was warm enough to use when it was in the 60s. Backyard was beautiful and serene. Beds were comfortable. Our issues were with the management company which felt impersonal and unhelpful. We were surprised by the additional paperwork including a very long contract and a large security deposit hold. When we arrived, unemptied trash from the previous group was next to the door they told us to enter at. The trash didn’t fit in the can and multiple bags were next to the entrance. An animal got into it one night and pulled out bbq ribs. I reported this with an image and they said trash is taken out on Wednesdays, but the trash people came on Thursday and didn’t take the ribs because they were out of the bag. There was also an electrical socket in one bedroom that didn’t have a cover. Overall a beautiful property at a good price but not enough care is taken by management.”

“The house is beautiful, comfortable, and very clean , exactly like the pictures. The house itself is huge, the beds are great, and overall we had a very nice stay. That said, there were a few disappointing issues. The pool was neither clean nor heated, even though we had specifically requested and paid for the pool heating service. Unfortunately, they were never able to get it heated during our stay, which was a major disappointment for us. We also did not have hot water for one night, although they did try to resolve the issue the following morning. The fire pit was also unavailable for use. One small detail: the closets are not designed properly for hanging clothes, so that was a bit inconvenient. Other than those issues, everything else was really nice, and they did provide a refund for the inconvenience, which we appreciated.”

“Very poor check in experience. WiFi instructions never provided during the 30 day stay. Smoke detectors beeping the entire time. Slow response times overall from the host, which I believe to be a large company who likely outsources customer service. Location was great! I would not recommend Rove based on this experience until they improve some basics.”