Rizzo Vacation

“Unfortunately I had one of the worse experiences in this Airbnb and I will not be returning. First night I was told I couldn’t leave the pool door open for too long because the AC would shut off. The AC is also locked and I had infants traveling with me this was my first inconvenience. The raccoons tore up the garbage bags and I feared for my safety. When I got in the pool an unexpected guest popped up claiming to be a pool man. My second inconvenience would be my last day of my stay my rental vehicle got towed. Despite me being on vacation and staying in an Airbnb the host failed to inform me you have to park a certain way to not get towed. After communicating to the host I had to pay $200 and the host did not help or assist what so ever. Nowhere in the house rules or instructions was it that I could wake up to no vehicle. This was a very inconvenient place you will never get a peace of mind and I honestly think Airbnb should remove this place because it ruined my family vacation.”

“Spacious,Good Layout, But Significant Maintenance and Amenity Issues Our family of 11 had a mixed experience at the place. the positive side, the house is just as spacious as the photos show, and the self-check-in process was smooth and convenient. However,issues impacted our stay: Inadequate Kitchen Amenities: For a home advertised to host large groups, the kitchen was severely lacking. There were not enough pots and pans to cook properly and no rags were provided to clean the counters. We discovered the kitchen sink was completely clogged, forcing us to buy a product to fix it ourselves. Additionally, we found cockroaches in the master bedroom during the first two nights, though they eventually disappeared. Poor Pool Maintenance,being unusable when we arrived, filled with floating insects, 2dead bees at the bottom and two dead frogs. Place has great potential for large families, but needs to significantly improve basic amenities, pest control, and turnover maintenance.”

“Broken tv upstairs, refrigerator not cooling host was rude”

“HOA PARKING RESTRICTIONS! Now thats said. This address is inside a gated community that has a contract with a towing company that will tow your vehicles religiously. Absolutley no parking in the driveway where it slightly covers the sidewalk. NO STREET PARKING either. Absolutely love the house and all its amenities. Felt great to stay for the week i was there. Just still kind of mad of the lack of communication from the host about the parking situation before ever getting even getting my truck towed.”

“I would rate the entire experience a 5 out of 10 primarily the resort pool was fabulous. It was located within 15 minutes of our travels. Here are some troubling issues….refrigerator no ice or water (took 3 days to get help), one hand towel in each bathroom. No washcloths, one towel for each person. No dish towels. I have never experienced such a short supply of linens. I had to get an Amazon order. The living room did. Not have enough seating for 7 people. The final hard no was the cockroach on my grandsons leg when he woke up. That with the cost of the Amazon order we could have had a better experience elsewhere.”

“Danielle's property experienced an unexpected pipe break during our stay, which led to water-related issues that interrupted our family's vacation and required us to leave the property early. I remained patient and cooperative throughout the process, even staying at the property while arrangements were being made to address the problem. While I understand that maintenance emergencies can happen, I was disappointed with how the situation was handled afterward. Communication during the incident was acceptable, but resolving the financial impact of the interrupted stay required Airbnb's involvement. Ultimately, Airbnb ruled in my favor regarding reimbursement and I received my refund. I encourage the host to revisit how guest concerns are handled during unforeseen emergencies, as compassion and customer service can make all the difference when things go wrong. I hope the repairs have been completed for future guests, but based on my experience, I cannot fully recommend this property.”

“Overall the stay was good. The amenities matched and it looked the pictures. It was mostly clean except for ants in the upstairs master bedroom. We found a syringe beside the nightstand and there were stains on the top cover. I washed the cover and they came off easily. Danielle was responsive. I let her know about the fridge that was putting out hot water with sediment and the pool was green. She did not send anyone out. That day my son accidentally drank some of the water and got sick. She stated that this could not happen and that I should have just put ice in the water.”

“My experience with this Airbnb was disheartening.The host was disingenuous. The outdoor trash can was filled with garbage and a foul order. Inside there was a deceased raccoon infested with flies and other insects . Stagnant water containing algae was in the pool which prevented us from utilizing it. The kitchen sink didn't have any hot water and we were told to run it a while yet It never got hot. The water seeped out of the upstairs shower very slowly and caused the drain to clog. We notified the host and she said she would send someone to take care of the issues, yet it didn't happen until the next day when we decided to leave because of the intolerable conditions. We stayed one night and only received a small portion of our monies back. Our car was also towed out of the driveway of the property and we had to pay to get it back. We drove over 13 Hours back home the next day without getting the full experience of the trip, we were looking forward to.”

“Our stay was okay overall, but there were several issues future guests should be aware of. The home was not as clean as expected, with hair in the showers, stained carpets, and a non-functioning refrigerator ice maker. We did not report these items during our stay because we understand no property is perfect, but they were noticeable and appeared consistent with concerns mentioned in other reviews. The listing photos also did not accurately reflect the current condition and layout of the home. Some furniture differed from the listing photos, and the staging made certain spaces appear larger than they were in person. The biggest issue was the pool. We observed little to no visible circulation, debris remained in the water, and the issue was never inspected despite being reported. Because of this, we chose not to use the pool for the remainder of our stay. Communication was prompt initially, but the concern was never resolved.”

“Danielle was very responsive and helpful prior to check-in; however, communication became difficult after check-out. Unfortunately, my overall stay involved several issues that negatively impacted the experience. Throughout my stay, I encountered multiple problems including dirty towels, broken bathroom locks, and consistently low water pressure in the sinks and showers. I also paid an additional fee to have the pool and jacuzzi heated, but they were only heated once during my three-day stay. When I inquired about this, Danielle mentioned she had been sick and forgot, and later provided instructions for me to heat them myself, which could have been arranged from the beginning. Additionally, several amenities listed with the property were not in proper working condition, including the billiards table and ping pong table. The cleanliness of the property was also below expectations, with dirty plates and rooms upon arrival. Lastly, the beds did not have proper sheets—only a soft blanket”