Regal Oaks Resort

“If you are planning to use the kitchen you will need everything. They supplied 4 pans and 1 cookie sheet. We are a family that enjoys making large meals, therefore this put us in a pinch. Luckily, there are several stores close by to purchase items. The home hadn't been actually mopped in quite some time. Our feet and socks were black within minutes of showering. One of the backdoors doesn't lock, the drain in the massive master bath does not hold water. All things a bit of TLC could fix. The beds were comfy, the house was quiet, and parking was easy. If you are used to staying in a true AirBNB this might be a bit of a stretch for you. If you go into it thinking you're renting a motel room, this would be a good one.”

“Planejamos essa viagem por três anos. Passamos um dos dias dela lavando roupa por causa de pulgas que não eram nossas. Dormimos 8 noites numa casa infestada sem saber. Quando paramos para olhar, achamos pulgas em todo lugar: pulando na cama, no edredom, nas toalhas, no chão. Acordamos com manchas de sangue nos lençóis e os pés cobertos de picadas que coçaram por dias. Havia pulgas até no segundo quarto, que nunca usamos — ou seja, já estavam ali antes de chegarmos. Tenho fotos e vídeos. A realocação foi rápida, no mesmo dia, e isso reconheço. O resto foi péssimo. Na recepção ouvimos que estávamos ali há dias e só percebemos agora, como se a culpa fosse nossa. Perdemos um dia inteiro de férias ensacando tudo e lavando roupas, malas e calçados. Prometeram compensação por escrito em 5 a 7 dias úteis e nunca pagaram. Depois negaram meu pedido em 20 minutos, alegando que já haviam compensado — o que o Airbnb desmentiu. Tudo o que recebemos veio do Airbnb. Do anfitrião, nem um centavo.”

“Unfortunately, our stay had several issues. The unit felt outdated and poorly maintained. The ceiling was peeling, the sinks had rust stains, cabinets were old and falling apart, and the toilet seats were stained. The refrigerator also did not cool properly. The bathroom floor was extremely slippery, and I almost fell twice. Cleanliness was another major concern. The unit was dirty when we arrived, and although we reported it right away, it was not properly addressed until much later. Even after cleaning, a dirty rag was left in the bed linens. Maintenance came to scrape the peeling ceiling but did not move or cover our belongings, leaving debris in my shoes and around the area. Communication was also frustrating because it felt like there were multiple managers and several steps to go through just to resolve basic concerns. Cleaning was also an additional fee, which was disappointing given the condition of the unit.”

“Where do I start... well if you are looking for a location that is close to attractions that has the space for a large group this is perfect. HOWEVER pack extra toliet paper and soap. They do not give you extra, they will charge for it. We had 5 women, 3 bathrooms, staying from Tuesday through Sunday and only 1 sliver of soap per bathroom, and 1 roll of toliet paper per bathroom. First night we had to ask maintenance to come fix a constant running toliet, which they said they were coming... finally at 10:30 pm called them again and told them we were headed to bed. That they could come the next day, which was late morning. The hot tun was 94 degrees, and would show an error if you tried turning it up and the Jets were not working properly. There was a man that cleaned all the hot tubs and repaired them on Thursday or Friday that week. No notice. Just showed up and went into the gated porch. Door know on closet in master bedroom was falling off. Furniture was very well used.”

“Our stay was ok. Good amenities and location. Cleanliness and attention to detail could have been improved. Some specific examples: The carpet appeared worn, part of the bathroom trim was torn, some hair leftover in the bathroom, the front door weatherstrip was almost nonexistent from the doorknob down (so hot air was leaking in), and there were small ants in the extra bedroom we didn’t use. Also, our hot tub was low on water. We told the front desk on day 1 but it wasn’t addressed until day 4. The hot tub was a great addition and the main highlight of our stay! Could have been better but overall not horrible! Great value for the money. Thank you!”

“Estuvo bien solo no había implementos de aseo para mantener limpio”

“Once moved from 1st house through a few problems very happy with accommodation”

“I booked a 4 bedroom and they gave me a 3 bedroom. The front desk person didn’t even tell me. I called after checking in and they promised to refund 30% (difference between a 4 br to 3br)of the cost and never did. I reached back out to management twice and even left my phone number. I still haven’t received a call or a correction to my bill. Even after a week, no response. I can’t in good faith recommend this place.”

“wanted a discount for terrible standards on checkin also had to wait 11 hours for someone to change the more than filthy sheets on master king bed”

“Check in was alright but the house wasn’t the Airbnb that they advertised, in fact the receptionist said she never seen that place in their location, two the manager was decent in the beginning in comprehending but then stop responding and only received 20% compensation for the beginning two day which is $65 I would careless about the money but I didn’t payed $600 for 9nights. I came to relax and it was the opposite once we walked the house there was rust on the bathroom sinks the beds were broken and dirty the “sofa bed” which wasn’t one there was discussing stains and crumbs on the sofa the kitchen the utensils were from the dollar store I ended up eating out more because everything in the kitchen was in the worst state or felt cheap they didn’t provided much cleaning supplies and I don’t like leaving a place with out some decent cleaning but I tried worst experience in this Airbnb and I come every year to Florida”