Prestige Property Management Services

“There was a horrible odor in the kitchen that I could not pinpoint. Looking back, the four air freshener bottles placed throughout the living room and kitchen should have been a red flag. I contacted management multiple times, but they repeatedly brushed off my concerns. Eventually, they claimed that cleaning staff had inspected the unit and “found no issue.” After many back-and-forth messages and a great deal of frustration, they finally agreed to move me to another unit. I then requested some form of compensation for the inconvenience, but I was either ignored or given the runaround. They kept saying they needed approval from the unit owner (I assume Prestige is the management company). Despite numerous messages through the app and weeks of waiting, I never received any refund or discount. I stayed at the property for nearly 10 days, and this is not how guests should be treated. Overall, the experience was frustrating from start to finish, and I would not recommend staying at this”

“This place was not clean and the host did not care. This is strictly a corporate managed Airbnb. There were bugs inside the fridge, the bathroom tub was clogged causing a puddle of water to sit while you shower and the shower was dirty with hair everywhere. The towels also had hair on them. They only provided less than half of a toilet tissue roll, one face towel, and two dry towels. There was a dead cockroach in the bathroom and one morning when my wife woke up she saw a big cockroach crawling in the living room. After reaching out to the host about our issues they had someone drop tissue off to our place without informing us and or getting our permission. We asked to check out early and get a refund for the days we had left but they never communicated back with us about it. (But they did continue to send out there automatic text messages) We couldn’t deal with it any more so we left our stay early and had to book a hotel elsewhere without receiving any refund.”

“Got towed. Spoke with manager regarding noisy nights x2 due to neighbors and they mentioned leaving a good review for a refund. Here we are no response from them and forced to share poor experience”

“PLEASE DO NOT NEVER BOOK THE AIR BNB ROACHES IN THE TUB NO CLEANING SUPPLIES, ONLY 2 big towels NO FACE TOWELS , A STRONG OLDER I COULD NOT STAY IN THE ROOM HOST DID NOT REPLY VERY HORRIBLE NEVER BOOK”

“The apartment belongs to a huge company, so you talk to a bot. Very good area. Nice pool. The sheets were not clean but the kitchen and bathroom were clean.”

“DISGUSTING & FRAUDULENT—DO NOT BOOK This "luxury" rental was DISGUSTING. We saw similar complaints in reviews but assumed they were "off-day" exceptions. We were wrong; this is systemic neglect. We found leftover female undergarments in drawers. The fridge had spoiled brown fluid under the glass; the freezer was full of hair. Hair and dust balls coated the stairs, floors, and closets. The bathtub ran rust-colored water, and the house was swarming with mosquitoes. The dryer’s lint trap had a 1-inch thick fire-hazard pad. Soap dispensers were filled with plain water—not even diluted soap. No coffee, detergent, or basic amenities were provided. We had to carry one soap bottle room-to-room and use kitchen towels as bath towels. The host promised a cleaning crew that night and failed to deliver. No refund or relocation was offered. We spent our first night deep-cleaning every surface just to sleep. We have photo evidence and are escalating to Airbnb. Review has character limit, can go on”

“Found the unit to be very unclean and not sanitized on arrival. Fridge, dishes, floors, bedding dirty. Management said thru app they would let owner’s know. Took + 24 hrs to get bedding replacement as they were stained and filthy. Had to purchase cleaning products and clean the unit ourselves. On Two occasions staff from the management opened the unit with door code while we were inside without knocking. Requested a call for 4 days. Final day of stay we received a text. Worst communication and Airbnb experience we have had. Airbnb support had to get involved to assist us. Poor construction we could hear person snoring from the unit next door.”

“I’d give this 0/5 stars if I could. We were told we couldn’t check in early due to cleaners but upon arrival the airbnb was filthy: - yellow stains on sheets in master -no trash bags left and spilled food/drink all around trash can bin -mold/crumbs on corner island floor -feet turned black within minutes of walking on floor, stairs were filthy and floor felt dirty/sticky in entire airbnb where I had to wear shoes -items left in the dryer -markings on the towels -the kitchen drawer reeked of weed -crumbs on counter, carpet, floor, and entire kitchen -red underwear left in drawer in master Requested a refund due to the lack of cleanliness/ unbearable weed smell and provided photos for documentation. Told we’d be compensated after reviewing with their team and after check out every message was ignored and read. This trip was our babymoon and we had stressed the importance of it prior to arrival when talking to the host it was ruined by the dirtiness/weed smell. 0/10 do not book.”

“Awful conditions, roaches, stained sheets and blankets, old, rundown, not properly maintained. Non responsive, Prestige Living clearly lied and committed fraud with their description and photos of property. Holes in walls, towel rods in bathrooms broken, faucet falling out, floors peeling up. Terrible experience and would not recommend anyone else stay there ever!”

“Dont stay here!!! definitely not worth tha money to be in a nasty unclean unfamiliar uncomfortable place. When i checked in I advised there was no internet and was told they would come check it out the next day. after that I noticed the front door not locking. I was told they are auto locks and to Google instructions. I ended up with the table in front of the door my 1st night! the bed was nasty with hair and all kind of other filth. I sat up on tha couch all night without any TV or internet. I reached out to air bnb for help to no avail and was told I couldn't get a refund. The next day I was determined to be out n about to not be there. I was so happy for check out day... while on my cruise when I got off the boat I noticed an email from air bnb telling me I had been accused of leaving a smoke odor in the apartment and to respond immediately! I did and advised I do not smoke... however I'm being charged 1250$ fee for a smoke odor!! I have proof of everything I'm claiming. #fraud”