Orlando Holiday Rental Homes

“The. kitchen was big, house was spacious.”

“Property was in a great area, really secure and great deck area. Little tired in places and issue with Wi-Fi really impacted our stay - no connection for first 3 days meaning no internet or TV. Numerous phone calls and messages over the weekend isn't ideal on vacation. Arrived Friday and issue wasn't resolved until Monday afternoon.”

“House was great, easy to find and easy to check in/out. Only negative was some room bending could use an upgrade. Not all amenities were provided as listed. Other than that, we would definitely stay here again”

“The house was a beautiful and spacious place but bathroom were not correctly clean, curtains stained with mold, sinks have dirty black stuff, fridge water fountain very molding and dirty and a discount refund was requested because of the above and it was denied. This was report and address with in a day.”

“Disappointed! Stay overshadowed by significant issues that impacted our experience overall. No persistent hot water throughout stay. Ice maker, despite containing ice, was non-functional dispersing no ice cubes. Kitchen faucet leaking around base, unstable and moved each time the lever was lifted. Home supplied with 2 trash bags, 3 bath cloths, no laundry or dish detergents, baths with 1 roll of toilet paper & 1 hotel style bar soap per bath. No instructions on stripping beds or where to place linens for washing prior to departure. Home with subpar cleanliness, couches & bed pillows shed feathers all over clothes. There were visible stains, fingerprints on wall surfaces, residue on refrigerator shelves, counters, dressers, hair in refrigerator, dirty shower liners that need replacing consistently. No tangible remediation or compensation offered from owner after second communication about no hot water. A property listed for a group up to 12 guests must uphold higher standards!”

“House was beautiful, the location and pool was so peaceful, home was cozy and stocked with all the essentials. Place could have definitely been more updated and clean, we could only get one of the five tvs to work due to it being outdated so we mainly enjoyed the pool, and although I requested heat to the pool I was advised my two day stay wouldn’t get the full benefits since it takes time to heat and I wasn’t told until after I booked and there was no refunds or cancellation so we made the best of it. They also did not accommodate a later checkout even though calendar showed vacant but we did enjoy our stay, would visit again”

“We chose this home (and paid more in comparison to other listings) because we wanted a home with its own pool and especially a hot tub for late February evenings. The hot tub doesn't work. Colder than pool. When the hot tub timer is turned on it actually activates the pool heat. The first morning we were enjoying the warm pool for about 20 minutes when the pool guy arrived and said we had to get out for the next few hours as he was adding chemicals. Upon check in, the tv in livng room was blasting and lights were left on upstairs, we felt uneasy like someone may have been in the house. My children huddled on the couch with me while my husband checked all rooms and closets. Day 2 we did groceries that evening just to find tiny ants in our food in pantry the next day. Communicated to hosts, 24hrs later they reply, no apology just a "thanks for letting us know." Then with no warning/communication pest control guy knocks on door dropping off ant traps. Only 1 towel per room set out.”

“We recently stayed at Champions Gate and overall our stay was okay, but there were a few issues worth noting. We specifically booked this property because the listing stated there were two king-size beds. Unfortunately, when we arrived, there was only one, which was disappointing and inconvenient for our group. The home was generally clean upon arrival, which we appreciated. However, it does feel a bit run down in certain areas. The dining room blinds were missing slats and did not function properly. We reported this during our stay, but unfortunately nothing was done to address it. The couch in the living area is quite worn and really needs to be replaced, and the upstairs beds would benefit from new mattresses as they were not very comfortable. With a few updates and better attention to maintenance, this property could offer a much better experience.”

“I must report the profoundly unsatisfactory and unsanitary conditions at the Airbnb property. The state was far below acceptable standards. Key issues included: * Foul-smelling couch. * Badly stained rug (unsuitable with a baby). * Stained carpets throughout. * Soiled kitchen cabinets and accumulated food by the refrigerator. * Mold found inside the freezer. * Horribly smelling dishwasher. * Washing required for all dishes due to existing residue. * Unwashed, strongly smelling comforters. * Food residue on the dining table. * Disgusting main bathroom with scum and mildew. * Cockroaches found in bedroom chest of drawers. Despite contacting you, two inadequate cleanings were attempted. Furthermore, during one cleaning, my clothing was run through the dryer, resulting in approximately £500 of damage, for which a refund was promised. The air conditioning was remotely controlled; after two weeks, the attempted "repair" was done by a neighbour. Please avoid!”

“I have utilized Airbnb a ton of times and this stay was a nightmare! Paid for pool heat, that did not work. My children found documentation of someone who was murdered laying around the house and were on edge the entire stay. The home itself was not properly kept up, "game room" machines were in terrible condition. There was trash left around the house and pieces of the floor trimming was loose. We also reached out to the host in regards to the freezer who was leaking and caused one of my children to slip and get hurt. This was an embarrassing experience overall, host did nothing to rectify the situation, customer experience means absolutely nothing to them. I have photos to support my claim.”