One Vacation Home

“The place has so much potential. However it was dirty!!! I had to purchase cleaning supplies to clean for my family to sleep. The 3 bedroom comforters were all stained. They had what appeared to blood and look as if some people had a great time on them! If you know what I mean. The bathrooms showers ALL HAD model! I called 888 and no one speak English and no one understood our issues. They even promise they would come the next day and did not. I had to call back the next day and these people brung use 3 set of sheets!!! For what???? This was the most horrible stay ever and now my mother in law has developed a cough. Wonder if the mold made her sick? Don’t book unless you like dirty places and people who don’t under there jobs!!”

“Edy was very responsive as a host. However there were a few issues and concerns we had during our stay. The freezer did not work. Edgy did send someone out to fix it but by the end of our stay it wasn't working again. We lost food from the freezer twice. The ice maker never worker. The dryer did not work well. We had to dry loads of laundry multiple times. The white dining chairs look moldy due to being spotted with grayish black spots. The base boards were very dusty as were the lighting fixtures, they were covered in cobwebs. The child safety net around the pool was missing some pegs that go into the holes, it was concerning as we had an infant with us. The counters often had ants on them. The location of the home was wonderful for getting to disney and universal. And the clubhouse that is available for use was fantastic.”

“Edney was a great host, friendly, responsive, and quick to try and fix issues - would rent from him again at a different property! That being said, we were disappointed in the quality of the property and most of the issues we had could have been prevented with proactive effort from the management/cleaning crew. The kitchen was not well cleaned and there were ants on the counters. The fridge water/ice dispenser was broken which caused a leak and we had to use the bath towels to keep the floor dry. Maintenance was not able to repair it so we had to purchase our own bottled water/ice. Only 3 washcloths were provided for 8 guests and the quality of the towels was well below standard. The outdoor furniture had broken pieces/missing cushions and there was a dead rodent in the pool upon our arrival. The front door keypad also had to be replaced a few days into our stay. Again, Edney did everything he could to quickly respond and resolve, but these issues put a damper on our stay.”

“Space was clean, host takes a long time to respond. Our AC was out from the moment we arrived Friday and didn’t get a response till early afternoon Saturday. Not the ideal host to not be responding.”

“Absolutely horrible. The place needs major tlc. We had to move after the first night . There was racing up and down the street , house wasn’t cleaned properly, dirty sheets and floors and not as pictured.”

“I have stayed at several air bnb and have never had this experience. When I go on vacation, I expect to be on vacay mode, but the first thing we did was sanitize the house. Upon arrival it was very obvious the house needed A LOT of maintenance! The wall paper was peeling from multiple spots in the master, the handles in most of the bathrooms were falling off the wall, the showers had visible mold/dirt marks, the microwave handle had been glued on, the rug was stained beyond saving, the chairs were all torn up, washer and dryer didn’t work and were rusted, the George Forman was broke, we found an old chewed up pacifier, the closet doors were broke, the sink drain holder was broke and molded. These were all things we kept finding throughout the stay. I messaged him and he said he would send someone but it was all things that should’ve been taken care of before our arrival and we cleaned the night we got there. After reading other reviews it doesn’t seems like others have the same issues”

“The home looked beautiful at a glance. The downstairs sectional was broken to the point that one of my kids almost hurt themselves. There were ants upstairs that bit my niece. The downstairs room and bathroom lost power in the middle of the night. I’m having to go through my bank for a partial refund as the owner refused to do so.”

“This was the worst Airbnb experience we EVER had. I NEVER gave a negative review. We stayed at many Airbnbs over the years our experiences were great! This stay was so unacceptable we feel obligated to warn future guests! The property was filthy, poorly maintained, & the management company was unprofessional & did not resolve issues during the stay! Issues: -paid extra for a heated pool, the pool was NOT warm till the last day -jacuzzi was broken and unusable -pool was the MAIN reason we booked this house, & we paid EXTRA for services never provided! -Washing machine was broken, white debris all over our clothing after washes -house was FILTHY when we arrived! I have photos to prove everything. The cleanliness = non existent. Every single floor was dirty. There was hair, crumbs, and dirt throughout the home. They sent the “cleaner” to come clean and understood immediately why the house was dirty, she was SWEEPING WITH A DIRTY MOP!!! It was still dirty. We paid a PRIVATE cleaner.”

“I don’t see it many Airbnb‘s but this one tops list for poor quality. The couches, both upstairs and downstairs were covered in stains, when I brought them to Edy’s attention he said it was “wear and tear” which was definitely not the case. The mattresses were dirty. The pillows were covered in stains. It was just a horrible experience overall to the point that we left early.”

“I've been disputinhg a refund with the host because if the dirty carpet, dust on couch, small pool and no privacy from the pool. he refuses to give me a full refund. I even contacted Airbnb support and he refuses to give me my full refund back. he offered to partial refund and I declined it. because of his lock of communication and unprofessionalism. therefore, I'm requesting a full refund to be given to me.”