One Fine BnB

“The entry ad code didn’t work on first try. There was an odor upon entry that became less noticeable once time spent inside, there was a moth on our sheets and there was no tv. I didn’t see no tv until you read through paragraphs. Because of that I missed it they were not up front about it. A four star hotel was the same price for the time of our stay”

“The pool and hot tub had issues the whole time. They did send someone out 2 days after we checked in, but another issue came up, they never sent anyone else. The pool lights never worked for us. The fishing pier was okay, but the chairs and table were rusted out and broken. Unfortunately, those were the main reasons we booked this place. You cannot talk to an actual person when there are issues, it is all automated, even calling the number they give to reach out to them. The house was clean. There were plenty of towels. If the pool and hot tub had worked, this place would have been great. There were 6 of us staying, and we had plenty of room.”

“I've been an Airbnb user since the beginning and I have never had such poor communication with the "host". You really shouldn't even call OneFineBnB a host. They sent me an email right before our trip about construction nearby saying we could cancel if we wanted to. Clearly they waited to the last minute to give us that option. I emailed back with some questions about the construction and amenities and received no reply. When we got there and couldn't park in the driveway, I called OneFineBnB and got a bot in Texas call center. The bot said someone would call me back but they never did. When the next tenant arrived in Unit A, they brought a large dog and left him alone for the evening; the dog howled for hours, only stopping to chew something loudly (walls in the duplex are thin). The construction was right next door and the men worked 12 hr days with power tools. There was no peace and we couldn't enjoy the rooftop. Owner - your house was lovely, get yourself a new "host".”

“I would strongly advise against staying here again. The rules are unclear, and the messages I received were misleading. I’ve been misinformed numerous times, and the overall experience was far from the fun and family-oriented atmosphere I had planned. We visited family all the way from California and wanted to have a relaxing day in the pool. I communicated this to the host, but they were unable to accommodate our request.This experience has made me realize that I should avoid booking with property management companies in the future. They don’t share the same family values as a regular person would. Policies are policies, but I’ve learned my lesson and won’t book with a company again. I hope you make the same decision. Other problems include expired items in the pantry, piles of garbage on the roads, and numerous instances of being misinformed about check-out time and a guest house that wasn’t actually on the property. Overall, I wouldn’t recommend this stay!”

“Host was extremely unresponsive. Took days to receive email responses and they never answered texts or messages in the app. The code didn’t work for the lock upon entry. Host didn’t respond to calls or texts so we called a hotline where we had to leave a voicemail. Turns out it was a duplex but the check in instructions and listing never specified a unit. Not only terrible, but absent communication. To get inside, we had to walk through a jungle (front yard). Lawn hadn’t been mowed in at least a month. Bugs everywhere! Once we finally got inside, the place looked like a construction site. Missing tiles, no grout in certain spots, broken appliances, absolute mess. 0/10 WOULD NOT RECOMMEND.”

“This by far has been the worst Airbnb I have ever stayed at. When I arrived, there was a strong odor in the home, which led me to look closer and discover visible mold. This made the space unsafe and uninhabitable. I notified the host, and they confirmed they couldn’t resolve it. I left after the first night. I am currently fighting to get a full refund. It was graduation weekend and there was nothing else available in the area. I had to book multiple hotels over 45 miles away.”

“I wish I could give no stars. We booked this location for a family wedding we were in town for. We arrived at 3:00 pm at check in Saturday. The reception informed us the room would not be ready, and that the owner had just barely dropped the reservation into their system that same day at 1:30 pm. That was the reason given that we could not check in. Which makes no sense as I booked this location on Monday. Then I checked back after 40 minutes with still no response from the host. The manager of the hotel let us know that the carpet had been soiled and was being shampooed that they could not let us check into the room. We had to leave and make other accommodations at a different hotel last minute which was so inconvenient. I still have not had a response about receiving a refund for a place we could not even stay at.”

“We had a serious safety issue with this stay. Upon arrival, the smart lock was not working properly, and we had to use an alternative method to access the unit. Once inside, we found that the apartment was already occupied by a resident and their young child, with personal belongings throughout the space. This created a very uncomfortable and unsafe situation, so we immediately left. The host later confirmed a full refund, but there was no real-time support or assistance to find an alternative place to stay. Overall, this was not a guest-ready unit and should not have been accessible at check-in.”

“Great spot - if you know the building. It’s run like a hotel for airbnb but each unit is individually owned. Poor Management on this unit. Needs some fixing but is ok otherwise. This pro management team (one fine bnb) needs to learn how to help customers and respond like an individual host would. Had things been dealt with in a timely manner I would give this stay a decent reviewed”

“Check in was at 4. 6 of us travelled from Illinois. We arrived at 6. When we got there nothing was cleaned. It looked exactly how it did when the guest beforehand left. When I contacted the host it took an hour to hear anything. They didn’t know why it wasn’t cleaned and didn’t know when someone could come clean it. They offered me to checkout. I declined because we had no where else to go! We bought our own cleaning supplies and laundry detergent and cleaned everything ourselves. 3 hrs later the host contacted me back and told me no one would be able to come clean till the next morning at 9. I told them I need some kind of compensation for nothing being cleaned. Never heard anything else from the host! This is the worst stay I’ve had! The doorknobs were falling off the doors! DONT STAY WITH THEM!!!!”