Niagara Hospitality

“The neighborhood was less than desirable, there was a sketchy person who ran in front of my car barefoot and unsteady. Several houses boarded up or condemned. The house was okay - stairs were extremely small (fit half of a foot) and steep. Not safe for elderly or my two year old. It was mostly clean, but only had 5 seats in living room for a house that seats 14. Fridge had no shelves in the door or light and rust on shower organizer in shower. No washer and dryer & the response from the host when I asked was defensive. They were quick to respond to that, but not when I asked if the fridge could be fixed.”

“For a 6 bedroom it was a good find last minute. Not a far drive to hot spots. Utensils available and it was clean. Host was responsive because we did have issues, wifi didn’t really work and the ceiling leaked after a shower ALOT. That made the visit not go well but we still made the best of it. Let the host know of the problems and hopefully we can work something out”

“Our stay was perfectly fine. My only real complaint is that they did not have hand soap, shampoo, or body wash in either of the bathroom and it said they would be provided. We were only staying for the night for a halfway point for our journey and it was inconvenient to not have soap easily accessible for the bathrooms.”

“room maintenance is required both outside and inside, under ground garage should be hidden from customer, too much dirt and feel unsafe. outside window door should be cleaned”

“It was a big house, located really closed to Niagara's park. However, we encounter one issue, and we did not receive response from the host. A small mouse was in the kitchen area.”

“The place looks like the pictures but it’s a reason they don’t show the outside of the house. The neighborhood is VERY sketchy some of my family stayed in a hotel instead when we first arrived. The heat did not work in one of the houses they never sent anyone to fix it, the house keepers were still cleaning well after check out and because they were rushing they did not change the linen just made the bed up with fresh stains. There was a mouse in the house, and some appliances were not working. They sent a maintenance man out because the water was cold and he said it was nothing he could do to fix the problem and he had an attitude. NEVER AGAIN will I stay here. I actually want some money back.”

“The host takes approx. 9hrs to respond which is not very helpful when you're staying for a weekend. Overall the place is very nice, spacious, and welcoming.”

“This was our first AirBnB, and it was dissapointing to say the least. The home instructions were not where the messages said they would be, it was difficult to find the home. The long sidewalk is chewed up and broken, making it difficult for anyone to walk on without trupping. There were rodent traps visible in the unit, finger prints all over the walls, several areas need repair, what appeared to be seam tape was hanging from the ceilings in some of the rooms, almost every floor tile in the kitchen was cracked, the stove is excessively small. The furniture looks nice but is uncomfortable. The neighborhood was atrocious. We heard a gunshot within an hour of checking in.”

“I usually don’t ever do this but this is something I must let people know. My experience through. Niagara hospitality was horrible. The rooms was not clean there where trash on the bathroom floor from the previous guest. There were hair on the pillows and sheets. To top it off the sheet in one of the rooms had blood stain on the sheet. They are horrible at communicating they don’t respond to any of your messages and keep you guessing and wondering. I had to directly call Airbnb customer support to have some type of communication. I WILL NEVER ABSOLUTELY NEVER BOOK WITH THEM AGAIN!!!!!!!”

“As soon as I got there the lock didn't work to open, I called customer service and the lady that answered was so rude, she acted like the code not working was my fault and blamed me. I couldn't get one word in without her interjecting to argue. It was freezing outside and all she was worried about was arguing and blaming me about the door not opening, instead of helping me get inside. The location is terrible. It's close to the falls but i didn't feel safe, so that along with the ladies behavior. I didn't want to stay there. I don't recommend anybody stay here, customer service is the worst. I regret ever booking here. I am glad I was able to cancel, Please find somewhere else and stay away”