Myrtle Beach Management

“Lots of things to do at this resort! This is a penthouse suite with an AMAZING view on the 22nd floor! However, the beanbag chair pictured is no longer there. Also, plan to bring extra towels and trash bags. We did enjoy our stay so much. Just some things I wish I knew before hand to be a little more prepared for the things that we not provided. Extra towels and trash bags are not provided.”

“Before booking, I saw a recent review reporting significant cleanliness/sanitary concerns. Traveling with 2 young children, I contacted Justin specifically about it. I was told the review was retaliatory and reassured that the unit had been checked and they did not foresee issues with our stay. Unfortunately, we experienced similar concerns. At check-in, the floors left black residue on our feet/socks. Management sent someone to sweep/mop, but the issue remained. We also found hair/unclean bedding, what appeared to be dried blood on the bed, stained towels, food/residue on dishes, cups, silverware, pots/pans and inside cupboards, a strong odor, and maintenance issues including a hole in a door. We purchased our own bedding and documented the conditions with photos. Airbnb became involved and issued a partial refund. I’m most concerned that I specifically asked about the prior cleanliness complaint before booking and relied on the reassurance given. Sharing so future guests can make an”

“We thought the house was as described. The beach is closer than it seems on the map which was very nice. The pier is only a two minute walk. If we would recommend some changes. The two queen beds were not very comfortable. The TV in the living room didn’t turn on. Not sure if the remotes needed batteries or not. Really wasn’t a big deal, not at the beach to watch TV. The floor had to be swept when we got there. The mattress on the pullout sofa was dirty and pretty sure one of the legs was damaged. All in all, it’s not a bad place to stay. It’s just a beach house, so its purpose was served. For a weekend getaway, we would stay again.”

“We stayed here with my family over Labor Day weekend. The location was great, and the pool was a nice feature, especially since there were plenty of toys for the kids to enjoy. Unfortunately, there were several issues with the house. The listing says it accommodates 14 guests, but there were only beds for about 10 people, which was very disappointing. We were left wondering where the other four guests were expected to sleep. When we arrived, we found several dead cockroaches in the king bedroom and bathroom, as well as a small frog inside the bathroom. The bedroom fans were also extremely dusty and dirty, and I had to clean one myself. The blender did not work, and the beds were very uncomfortable. Overall, while we enjoyed the location and pool, the cleanliness, sleeping arrangements, maintenance, and comfort of the house were disappointing. The property needs significant improvements and should accurately represent its sleeping capacity. We would not stay here again.”

“It was good just the guests upstairs made a bunch of racket after hours”

“The property's backyard with pool was overgrown and messy. There is a fence for privacy, however the construction workers walking by back and forth could see right in. Construction on both sides was constant during the day.”

“We’ve stayed at the Renaissance resort before. This was definitely the worst condo so far everything outdated dirty we extended our stay by one day just approved. I had to go back to the hotel to get my wallet to update my card when I went back. I was locked out for over four hours my keys, wallet, phone charger were all locked inside after several hours management at the Renaissance was able to let me in let me in but kept coming back over and over because they said we were supposed to check out. I had already paid. I ended up paying for another night. We packed our things and left. Definitely won’t be renting from this company again.”

“Make sure you read the terms and conditions. Front management and security are as unhelpful as it comes. Nice place and host is responsive.”

“The resort this is located in was amazing. You can tell they’re putting in some effort to modernize and overall it was just really nice. It was very easy to walk to the beach. The beach was busy but we always found a decent spot and it wasn’t unpleasantly crowded. When we checked in we received a text that the room was ready early. But when we tried to use the provided door code, it didn’t work.We ended up waiting around until our actual check in time. I was not happy with the cleanliness of this unit. The linens were stained, especially the pillowcases. The pullout bed was covered in crumbs and the linens looked used. The twin beds were awful. If we had adults sleeping on them I would be livid. The frames were crooked The patio door lock was broken when we checked in. We asked w/in an hour of checking in for it to be fixed. It took until the next evening for maintenance to come replace the lock. Because we have small children, someone had to sleep on the couch in front of the door”

“The first apartment I reserved first the a/c was broken so they placed us in another unit and the kitchen sink was leaking water everywhere. I was very disappointed in the stay”