MerGo Group

“Best location! A few blocks away from restaurants, shops, walking distance to MIT, super convenient! Apt is bright and clean just like the pictures, enjoyed my stay here!”

“Lovely place”

“We had a great stay in Great Barrington. The place was exactly as described and in great condition.”

“Great house. Newly renovated. Would stay again.”

“Beautiful place to stay!”

“The apartment is in a great location, very close to the Charles river with plenty of restaurants and shops nearby, and the T about a 5 min walk away. The place looks like the photos, a pretty simple interior. The kitchen was adequate, we only made coffee in the morning. The bed was a little on the soft side to our liking.”

“Rental was nice and in great location. The only complaint was the slow internet which the management was not able to correct.”

“I feel location is good , inside property is good But what we pay per night is not worth We don’t get parking , we don’t get housekeeping . If you are staying 4 nights , you have to pay for bed cleaning , bathroom cleaning , towel change which is not comfortable”

“The space was great - very beautiful home and very spacious. The host was terrible at communicating. The listing said there was extra blankets and linens at the home but there was only one extra pillow for a house that was listed for ten people. There was also only enough towels for each person to have one towel. It was a good price with a great location but it was very bare bones in terms of what was provided. The worst was when we asked for extra blankets.. they kept us hanging every day saying that would get back to us and never did. It would’ve been better if they just said “no we can’t give you an extra blanket” but they promised they would drop some off and never did and kept telling us to wait another few hours for an update but never provided. The worst communication from an airbnb I’ve experienced.”

“The house itself is new and mostly clean, with good bedding. The location is convenient for exploring the area. Unfortunately, the AC was not working when we arrived, and the presence of three fans in the bedrooms was concerning. We immediately reported the problem and followed the instructions provided, but the AC never worked. Despite several attempts to reach Lucas by phone, we were never able to speak with him directly. The lack of AC and the way the issue was handled significantly detracted from our vacation. On our third day, an HVAC firm spent four hours attempting to repair the system, without success. The owner of that company told us that several companies had reportedly been involved in trying to fix the AC since June. The post-booking rental terms stated that there would be no refunds for cooling outages. After our departure, Lucas told us that the AC had been working properly before our arrival and after our departure, which was difficult to reconcile with our experience.”