Island Park Cabins & Lodges

“Avoid this property. The property had no hot water. This was not a minor inconvenience—members of our group were left standing in the shower with shampoo in their hair for nearly two hours waiting for hot water that never came. We eventually had to book a hotel room just to shower. What was even more disappointing was the host’s response. Instead of trying to resolve the issue, the host repeatedly told us that they had never experienced this problem before and that previous guests had not reported it. Rather than addressing the lack of hot water, the host focused on why they believed the issue should not exist. As paying guests, we should not have to convince a host that our experience is real. We reported a basic utility failure and felt that our credibility was being questioned throughout the conversation. The entire interaction left me feeling dismissed, disrespected, and unfairly treated. As an Asian guest, I could not help but feel that we were being judged differently.”

“Everything was perfect!”